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Can't upload/transfer my tickets to sell

I've got an active ticket sale listing and StubHub wants me to transfer my tickets to an email they provided. But when I go to to transfer the ticket, I can't choose the ticket. I can enter the email, but the transaction can't be completed because I can't select the ticket. Any tips would be much appreciated.

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here