Listing Hidden even though no active listings in section

[ChiTickets]

Stubhubs “Recommended tickets” filter that is dele eyed by default for users is getting worse.

Right now i have tickets listed in a section and the listing is hidden, even though it literally shows ZERO tickets in that section available for quantity of 2. I get hiding higher priced tickets in the same row and other behavior. But it’s absurd that it’s not displaying any tickets for the section and hiding my listing and others.

[melikka]

It's absolutely ridiculous. You can have the lowest priced tickets in a section and they are not recommended. Just dumb. Taking my sales elsewhere.

[ChiTickets]

Yeah it’s really bad for sellers. When it was first introduced, at lease if you’re tickets were the only ones in a given row, they’d be shown. They only hid tickets in the same row that were usually higher priced. Now they had entire rows in sections and sometimes only “recommend” one listing. It makes no sense. If some tickets are in row B and some in row D, couldn’t a customer possibly pick the more expensive tickets in row b, because they want to be closer? But that will be completely hidden and most buyers will never see the listing.

Besides hurting sellers, this is also very deceptive to buyers. It’s basically tricking a buyer into thinking inventory is a lot more limited and/or not letting them choose their tickets based on viewing all available.

Yes i get that filter can be toggled off. But when it’s on by default, how many users even know or go looking to discover it’s on?

[matti58]

Yes, it's screwing things up for me too.  Horrible.

[HalosFan]

Same issue happening for my listing.  StubHub has got to quit messing with their algorithms.  They are hiding good ticket options from buyers and in a lot of the cases it’s for lower priced tickets in exact same row and section.  Might have to list elsewhere if they don’t get it straightened out!

[jlpwolf]

The Hidden/Recommended "algorithm" is ridiculous. When I listed the tickets, they "recommended" a price of $152 for my tickets. I listed it at $20 less than what they suggested. And then it still put me in the "Hidden" pit of death where no one will see my listed tickets. Why list anything on StubHub if they're not going to show your tickets to buyers? Baffling and extremely frustrating -- it's like they're trying to drive me away from using their site.

[Melpik]

Im having the same issue.  No other seats for sale in section and mine are hidden?  Trying to make it seem like fewer seats available so buyers feel compelled to buy.  Stubhub you are losing out on sales.