StubHub Community

Has anyone attempted disputing charges with your credit card company? ... View more

Yeah, that's a rough situation.  Stubhub used to have incredible customer service.  But they were acquired over the last couple years and it is really poor now.  The site is great when everything goes smoothly, but it is really difficult and sometimes impossible to resolve issues when they come up.  Their customer service team truly does not care about customers. ... View more

I received fake tickets from Stubhub 50 days ago and they refuse to refund them.  While they used to have excellent customer service, they do not anymore.  You will be lucky to get a refund.   If you google you can find their customer support number, but they probably will tell you they're looking into it, but then never do anything. That's my experience with my current issue at least. ... View more

They will send the link a couple of hours before the event.  Unfortunately, sellers who are not big brokers have their tickets removed from Stubhub 4 hours before the event.  So, by the time you get the replacement link, there usually are not many tickets left.   In terms of refund, who knows.  Stubhub sold me invalid tickets 50 days ago and I'm still unable to get them to refund the order, or even look into the issue despite calling at least once a week for the past 6 weeks.   My advice is use TickPick next time instead.     ... View more

what’s the best method? Stubhub is refusing to refund me after a seller sent me invalid tickets. I trying to figure out if there's another way to get my money back, since they won't refund it. should i file a dispute with my credit card company? ... View more

You should be able to go to the sale in your account under "Sales" and change the delivery method to transfer, then push the button to confirm you transferred them.   Usually though when I've had a ticket type recognized by stubhub as links that I have to upload, they don't send me the buyers info since I don't need to actually transfer.  But, sounds like they gave you the info? You might want to call just to be safe.  Though be warned:  Stubhub's phone customer service is horrible.  And, even if one agent tells you everything is fine, it may not be true.  I'd call a few times to be sure since thats usually what it takes to get something correctly taken care of by SH phone support. ... View more

Truthfully, i don’t know if you’re are invalid, but that is certainly a red flag. Maybe you could do some research online to find out what 2025 tickets look like? In my situation, i bought a pair of tickets on Ticketmaster, so those are in my account. Then bought a pair right after on stubhub in the same row and section. The stubhub tickets were the exact same seats on bought on ticketmaster and were not transferred to me, i was just sent screenshots. There’s no way they can be valid. Stubhub refused to refund my $600 and I’ve been asking them to look into it for 6 weeks and they won’t do that either. ... View more

It does happen for some orders.  In my experience, I often don't get tickets for orders when Stubhub tells me they'll be delivered unti the day of the event.  They won't attempt provide replacements until about 3 hours before the show and at that point, there's usually not replacements available since most tickets are gone.  ... View more

You probably got invalid tickets and stubhub will refuse to refund them, like they're doing to me currently. ... View more