I have several parking lots across from a university and sell parking passes for the football games. I've been requesting the ability to add a description to each of my listings so that I can put a physical address where the parking lot is located. Currently, I may only select a location from the drop down menu with my only real option being "General Lots"
The reason that I am requesting the ability to do this is are as follows:
1. Someone looking to purchase a parking pass for an event at the university has no idea where "General Lots" is located. For all they know, it could be .5 miles away or 10 miles away. This makes it more difficult for me to sell the pass since the buyer has no idea where the parking space is located.
2. Without being able to insert a description, I can not effectively differentiate the listing between the three lots and I charge a different amount between the three based on distance.
I have called customer support at least 16 times and my request has been escalated multiple times but have yet to get a response. I was told by one customer service advisor that once I sold 50 passes on the site, my account would be upgraded to either a Best Seller or Power Seller account which would allow me to add a description. I have sold more than 50 passes and did not hear from StubHub and followed up again today and was told that there is no set number and will be notified if my account is upgraded. If this is the case, I would like to see if it would be possible to have my account upgraded sooner as I would be able to sell a lot more passes if buyers knew the location of the parking lots. If anyone has had any experience with this and can provide some advice, it would be greatly appreciated. Thanks in advance!
