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Brauny
New User

Ticketmaster transfer requires recipient to have an account with same email - Can't reach buyer

2 tickets sold today for a show on July 13th (tomorrow night) Transfered failed 10x. Called Ticketmaster. They said it requires transfer recipient to have a Ticketmaster account, hence failures. I then sent an email to recepient to request he setup an account or add his purchase email to ticketmaster account. No response so far. Not sure what to do as I will get dinged by StubHub for not transferring the tickets and might lose out on the sale completely? Help!

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‎07-12-2024 11:36 PM
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Melpik
Legend

Re: Ticketmaster transfer requires recipient to have an account with same email - Can't reach buyer

Hi @Brauny 

 

Stubhub discourages communication between buyers and sellers.  You can try calling Stubhub at 866-788-2482.  Take a screenshot of the transfer fail and keep as proof of attempted transfer

‎07-13-2024 05:08 AM
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