Ticketmaster transfer requires recipient to have an account with same email - Can't reach buyer

[Brauny]

2 tickets sold today for a show on July 13th (tomorrow night) Transfered failed 10x. Called Ticketmaster. They said it requires transfer recipient to have a Ticketmaster account, hence failures. I then sent an email to recepient to request he setup an account or add his purchase email to ticketmaster account. No response so far. Not sure what to do as I will get dinged by StubHub for not transferring the tickets and might lose out on the sale completely? Help!

[Melpik]

Hi @Brauny 

Stubhub discourages communication between buyers and sellers.  You can try calling Stubhub at 866-788-2482.  Take a screenshot of the transfer fail and keep as proof of attempted transfer