StubHub Community

Melpik · yesterday

Hi @MooreTina39 There are no guarantees you will sell your tickets or that you won’t lose money. If you list the ticket from your order Stubhub will generally waive the sellers fee. If you price in line or cheaper than other seats in your section they will generally sell

Melpik · a week ago

Hi @carrie270 Unfortunately Stubhub will not allow you to cancel the purchase. You will have to sell the tickets you have (Stubhub will generally waive the fee if you list them on the site) and then buy the correct show/time you want. You can list the incorrect tickets for sale even though you have not received them yet. Just use an in hand date as far out as Stubhub will allow

Melpik · a week ago

when you list the tickets you will be asked are you ready to ship the tickets now or you will ship at a later date. Choose you will ship at a later date and choose a date after the date you expect t receive the bracelets. You can list now and do not have to wait until you have the bracelets in hand.

Melpik · a week ago

Hi @Gavmetal Are you selling all the events that the bracelet is good for. For example is it a one day or a multiday pass. If so then treat the bracelet as though it were a hard ticket. List it as a physical ticket but use an inhand date after you expect to receive the bracelet tin the mail. When the listing sells you will be able to download a shipping label. Ship the bracelet but make sure to get a receipt for dropping off the envelope. You will then be paid 5-8 business days after the event.

Melpik · 2 weeks ago

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · 2 weeks ago

Hi @dwalzak Unfortunately Stubhub does not send payments to credit cards on file. You can send to Paypal or your bank. Settings > Payout options > Add a payout option

Melpik · 2 weeks ago

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · 2 weeks ago

Hi @Kayakr01 if you have PDFs then you should list as E tickets and upload the PDFs to your listing

Melpik · 2 weeks ago

Hi @Spark_Huang As long as the 3 seats are next to one another and the attributes match your listing you can transfer any 3. If you go back to your listings you should see the single seat number remaining. You can then transfer the other 3. Remember after you transfer to confirm the transfer in your open sales on Stubhub

Melpik · 2 weeks ago

Hi @ebonafejr While it does happen it doesn’t happen that often. You can try an obtain a scan report from the venue which would show if the ticket scanned

Melpik · 3 weeks ago

Hi @MrsLatham28 You can not turn it off permanently. To turn it off go to filers and turn off recommended tickets

Melpik · 3 weeks ago

Hi @RichBG Yes you can list the tickets. Just use an in hand date as far out as Stubhub allows. When you receive the tickets from your seller you will turn around and transfer to your buyer. Remember to confirm the transfer, after you have transferred the tickets, in your open sales in your Stubhub account

Melpik · 4 weeks ago

Hi @VincentOR Since Covid, Stubhub and almost all of the reseller sires, pay sellers after the event to ensure the event occurs and that there is no issue with the tickets. It is covered in terms and conditions.

Melpik · 4 weeks ago

Hi @marylandcindy Unfortunately the default is to have the recommended tickets filter on. The only way to change is to turn it off every time. If there are other tickets for sale in your section and row for less than yours, your tickets will not show if filter is on.

Melpik · 4 weeks ago

hi @sophieliu12 Stubhub pay sellers 5-8 Business days after the event..With Christmas and New Years and weekends, the 8th business day was Friday 1/3. I would think you should receive payment in the next few days.

Melpik · ‎12-30-2024

Hi @Yanchi Stubhub does not allow allow sellers to reach out to buyers. You can try calling Stubhub at 866-788-2482 and explain what happened but I suspect they will say since you can not deliver the tickets you will pay a penalty even though it is a mistake in listing the tickets.

Melpik · ‎12-30-2024

Hi @Brace If you shipped using the Stubhub label you will be paid after the event even if there is an issue delivering the tickets. Also, Fedex would return the tickets to Stubhub and not to you if there is an issue.

Melpik · ‎12-30-2024

Hi @Yanchi If your tickets sold (which it sounds like you did) but you had listed them for the wrong venue and thus are not able to provide the tickets to the buyer you will be hit with a penalty - usually 100% of the value of the sale. If your tickets have not sold then delete your listing and relist for the correct venue.

Melpik · ‎12-29-2024

Hi @TM71 What event? Has the artist or the venue cancelled the event? If Stubhub does not have proof of the event being cancelled they will declare it postponed which means you are in limbo until the event is rescheduled (your tickets good for the new date) or cancelled (you get a refund)

Melpik · ‎12-27-2024

Hi @mikey59 You can sell the two together by adding it in the notes. Note many buyers just look at the price and not notes so you may receive more by listing separately

Melpik · ‎12-25-2024

Hi @mgano This sounds similar to buying from Dice. Call Stubhub at 866-788-2482 and explain the situation and they should be able to provide the information you need

Melpik · ‎12-13-2024

Hi @Kmeers For some multi day events the original buyer receives separate tickets for each day. This would enable them to sell one of the days. Not sure if that is the case here but you can try calling Ticketmaster and asking them.

Melpik · ‎12-12-2024

@Ramaro2835 Call Stubhub at 866-788-2482

Melpik · ‎12-12-2024

Hi @jdboring1 List the tickets with an in hand date as far out as Stubhub will allow. Once you receive the tickets you can fulfill the order.

Melpik · ‎12-10-2024

Hi @Ramaro2835 It sounds like the seller either sent you the wrong ticket or made a mistake when posting. Call Stubhub at 866-788-2482 and explain the situation

Melpik · ‎12-09-2024

Hi @florerot I hope your husband is doing better as that is the most important. Did you buy insurance for the event? If you did not then it is unlikely that you will get a refund. The seller sent you tickets. Stubhub facilitated the sale. IF you could not go you could have always put the tickets back up for sale on Stubhub.

Melpik · ‎12-05-2024

I list tickets using Skybox. I listed tickets for NBA Cups EAST semis. Stubhub mapped the tickets to the WEST semis and they sold. I have sent the logs to API and to the mapping area. It has been 5 days and the vent is in less than a week. What does it take to have the issue resolved? The sale should be cancelled with no penalty as the logs clearly show listed as EAST not west

Melpik · ‎12-04-2024

Hi @chiefken1949 It was previously announced that Ticketmaster had suffered one of the largest hacks in history. As you had accepted the tickets into your Ticketmaster account and they were taken from there it seems like your issue should be with Ticketmaster and not Stubhub.

Melpik · ‎12-03-2024

Hi @Theresa3939 If you have listed your ticket and it has not sold you may want to lower the price. You have have to lower even more depending on how near the event is

Melpik · ‎12-01-2024

Agreed it is not helpful. Turn it off and see if any other tickets in you section and row for less. If there are your will not show if filter is on

Melpik · ‎12-01-2024

Hi It is always recommended you add to your wallet. Generally the venue can help you w WiFi or if you show the stubhub email of purchase

Melpik · ‎11-21-2024

Hi @toddwils30 This is something new that Ticketmaster has instituted. Have you tried clicking both boxes? If you have and that doesnt work have you tried to clear cookies and cache?

Melpik · ‎11-21-2024

Hi @tan_yonghao Reach out to Stubhub at 866-788-2482 and they should be able to help you upload the correct PDF.

Melpik · ‎11-21-2024

Hi @CaseyCampana If you bought the tickets on Stubhub and sold them on Stubhub the fan promise will cover you in case there is an issue. I dont think they will do it but you can try calling stubhub at 866-788-2480 and ask if your seller can deliver to your buyer.

Melpik · ‎11-20-2024

Hi @seanpwinslow28 What type of ticket did you buy? If you think it is being mailed to you then it is probably a physical ticket and the seller probably does not have an eticket to send. You can try calling Stubhub at 866-788-2482 and see if it is possible to get an eticket.

Melpik · ‎11-20-2024

Hi @hc0116 Stubhub pays sellers 5-8 Business days After the event. If the event was Nov 15th then you should get payment between Nov 22 and Nov 27th. In the interim it will show as processing

Melpik · ‎11-19-2024

Hi @xraykid1948 sorry for your loss. Where did you buy the tickets? If you bought on Stubhub and sell on Stubhub they will generally waive the fee. List the tickets with an in hand date as far out as Stubhub allows. When you receive the the tickets you can turn around and forward them to your buyer. Their information will be in the email you receive when you sell. After you transfer the tickets remember to confirm the transfer in your open sales in your Stubhub account as this alerts Stubhub that the transfer has occured

Melpik · ‎11-19-2024

@colleenmrescue List the tickets with an inhand date as far out as Stubhub will allow. Once you have the tickets you can transfer them to the buyer using the information you receive upon the sale of the tickets.

Melpik · ‎11-13-2024

Hi @pennymm1 Tickets for the show are not released to the original buyers until 72 hrs before the show. As this was just last night you should expect the tickets today or tomorrow

Melpik · ‎11-12-2024

@daisyc It is against Stubhub's terms and conditions to reach out to the buyer.

Melpik · ‎11-08-2024

Hi @Maria037 Stubhub pays 5-8 Business days not calendar days after the event. Once payment date shows it usually takes a bank 1-2 more days to reflect in your account

Melpik · ‎11-05-2024

Hi @jlund123 First the buyer should not be reaching out to you. Stubhub will not automatically transfer the tickets. You will have to transfer them when you receive. What in hand date did you use for your ticket listing

Melpik · ‎11-04-2024

Hi @shallam3000 If oyu have not sold your tickets yet make sure in your listing oyu indicate that the buyer must have a Dice account. After they sell call Stubhub at 866-788-2482 and ask them to reach out to the buyer for their cell so you can transfer the tickets and have them make sure the buyer has a Dice account. It is a lot of work for you to follow up to make sure buyer has opened Dice account so you can transfer. There are the steps and also why @Bossfan recommends not selling Dice tickets

Melpik · ‎11-02-2024

Hi @kellas91 Ticketmaster and the venue often times will put a delivery delay in place until 48-72 hrs before the event. It is generally lifted and you can transfer then

Melpik · ‎11-02-2024

Hi @STH303A You can send dm @TeamStubHub . Better yet try calling 866-788-2482

Melpik · ‎11-01-2024

Hi @Melissang Try calling Stubhub at 866-788-2482. Explain the situation and perhaps by providing the proof of purchase they can remove the listing and maybe even help return the tickets to you.

Melpik · ‎10-31-2024

Hi @JCSand Reach out to Stubhub at 866-788-2482 and explain the situation. If not disclosed they can issue refund or provide replacement seats.

Melpik · ‎10-31-2024

Hi @ME75 Yes this is normal. The seller is able to "upgrade" you up to 5 rows. As the rows get closer ( i think starting in row 6 or so the upgrade can only be 1-2 rows)

Melpik · ‎10-31-2024

Hi @PTAmomof3 Stubhub does not allow you to cancel a purchase. However, if you relist the tickets and sell on Stubhub from your order screen they will often waive the sellers fee

Melpik · ‎10-30-2024

Hi @macd101 My terms recently changed as well. I called Stubhub and they told me they were phasing out the payment on delivery and putting eveyone on payment after event. Would have been nice if they had communicated that. @Teamstubhub Hi Gang. It would have been nice if you had communicated the change in payment schedule rather than noticing I was not receiving payments.

Melpik · ‎10-28-2024

Hi @klwarnock Stubhub does not set the price. Rather the price is set by the seller. Sometimes the tickets are listed well in excess of the cost and sometimes it is below the cost. to set expectations, it is unlikely that you will get a refund for the purchase.

Melpik · ‎10-27-2024

Hi @Weston5 Did you also confirm the transfer in your Stubhub Account? You have proof of the transfer. Did the buyer ever accept? It possibly ended up in buyers spam. You would still get paid if this is the case if you transferred to the correct email AND confirmed the transfer.

Melpik · ‎10-27-2024

Hi @idlecloud23 You should be covered by the Fan Promise. Your purchase would probably be cancelled and you would be issued a refund. Your sale would probably be cancelled and you would receive no payment.

Melpik · ‎10-26-2024

Hi @Chercat Just list the tickets without the VIP package. That way you don’t have to worry about it List in hand as 2 days before. List as mobile transfer. If it is different you can call Stubhub and change but these are most probably mobile transfer

Melpik · ‎10-16-2024

Hi @Oso You will have to wait to transfer until 72 hrs before show. If you indicated you would transfer earlier call Stubhub at 866-788-2482 and have them change delivery date

Melpik · ‎10-15-2024

Hi @cherche11 @musicforthesoul @@Have you tried calling Stubhub at 866-788-2482?

Melpik · ‎10-15-2024

Hi @Tiffew You can call StubHub at 866-788-2482

Melpik · ‎10-13-2024

Hi @CB0724 If you want to change delivery date call Stubhub at 966-788-2482 If you have a private buyer delete your listing and sell the tickets to your buyer

Melpik · ‎10-11-2024

Hi @DAM The message you see means the buyer has not accepted. Not to worry as many buyers either accept immediately or wait to day of event. Just double check you sent to the correct email. it sounds like you confirmed the transfer in your Stubhub account. Just make sure you did. If so you will be paid 5-8 Business days After the event even if the buyer never accepts.

Melpik · ‎10-11-2024

Hi @rcook Try clearing cookies and cache on your browser

Melpik · ‎10-10-2024

Hi @Isabella_NC Stubhub generally gives some leeway in fulfilling a sale. If you list with an inhand date of the 4th and complete on the 5th you should be ok. You can check by calling Stubhub at 866-Stubhub.

Melpik · ‎10-10-2024

Hi @MitchD For mobile transfer, unless you are able to automatically transfer the tickets, only top sellers are allowed to sell within 4 hrs of the event. For events with barcodes or for which the listing is connected to a season ticket holder account, sellers can sell up until game time and in many instances past the start of the game.

Melpik · ‎10-09-2024

Hi @Jchay510 Your seller will transfer the tickets to you and you in turn will transfer to your buyer. Remember to to confirm the transfer in your open sales on stubhub

Melpik · ‎10-09-2024

Hi @primetime249 Call Stubhub 866-788-2482

Melpik · ‎10-09-2024

Hi @ChiTickets You can try disputing with your credit card company but I have heard that doing so will cause Stubhub to close your account. Not a problem if you dont plan n selling or buying on Stubhub again. Only an issue if you plan on using the site again in the future.

Melpik · ‎10-08-2024

Hi @SirGeebz You should still be able to enter but you may not be able to sign up for panels. You may want to try calling Comic Con or Showtix who comic con uses. Perhaps they can transfer badges. They might give you a hard time for not buying off Comic con official resale site

Melpik · ‎10-08-2024

Hi @trigkhi Stubhub is a secondary market meaning they dont own inventory and the tickets that are sold originally belonged to someone else. In some cases the tickets will show the name of the original purchaser. In most cases it doesnt matter as the venues are only concerned with the bar code. You should be fine.

Melpik · ‎10-08-2024

Hi @Trimountain What is the issue you are having selling them on Stubhub? Stubhub is a secondary marketplace where sellers sell tickets they have bought elsewhere - for example on Ticketmaster. The two sites are not related. If you have accepted the tickets you received from Ticketmaster check to see if you are able to transfer them. If so you can list them on Stubhub.

Melpik · ‎10-08-2024

Hi @pcswanson1 Its a great question. Best way to deal with this is to delete some of the old messages and this generally allows one to send new ones

Melpik · ‎10-08-2024

Hi @Alfie As long as the seat characteristics are the same (ie not aisle) and the seats are next to one another the exact numbers you deliver does not really matter. For instance if you have seats 9-12 and sold 11,12 it is ok to deliver 9,10. Also for some reason when you sell Stubhub lists the range of your seats so in this example it might appear as though you sold seats 9 and 12. If you go back to your listings what seats remain?

Melpik · ‎10-08-2024

Hi @Ci412 Stubhub pays sellers 5-8 business days after the event. That would be Oct 9th. I find it takes an extra day or two to reach Paypal. If you use direct deposit it tends to speed things up by a day.

Melpik · ‎10-07-2024

Hi @CB0724 Yes you can sell them on Stubhub. The key is to make sure that you can transfer the tickets from Ticketmaster or access barcodes for MLB events

Melpik · ‎10-06-2024

Hi @brknarrow518 After you transferred the tickets from Ticketmaster you need to go back to you Stubhub open sales and confirm the transfer. This lets Stubhub know the transfer has occured.

Melpik · ‎10-04-2024

Hi @alexismccutchon Stubhub is a secondary site where buyers purchase tickets from sellers. The price on the tickets is what the original buyer paid. The price you paid is the current price being paid on secondary market set by demand for the show. For very popular shows the difference between the two prices can be large

Melpik · ‎10-04-2024

Hi @gbeaulac2 Did you ever receive an email from Ticketmaster or AXS etc offering you to accept tickets? If so and if you accepted you need to go to that site and transfer the tickets to your buyer. Keep the email you receive after the transfer. Finally after you have transferred the tickets go to your open sales in Stubhub and confirm the transfer has been made if you still have issues call stubhub at 866-stubhub

Melpik · ‎10-04-2024

@Tony0504 You can call Stubhub at 866-Stubhub

Melpik · ‎10-03-2024

Hi @dpage1515 You should check with Ticketmaster. Sometimes there is a delivery delay until 48 hrs before the show at which point you can transfer the tickets. If this turns out not to be case and you are unable to transfer the tickets you will be charged by Stubhub for a failed sale

Melpik · ‎10-01-2024

Hi @Jessave As @bossfan said you cant cancel but if you sell on Stubhub they will waive the sellers fee.

Melpik · ‎09-30-2024

Hi @DGrose1 My guess is Stubhub is saying the same thing. That is why they offer insurance to protect the tickets

Melpik · ‎09-30-2024

Hi @marley3_3 How did you receive the tickets - thru Ticketmaster? GO to whatever platform you received the tickets and transfer the tickets to your buyer. Save the email you get upon transfer. Then go to your open sales on stubhub and confirm that you have transfered the tickets and indicate the source - Ticketmaster, Seatgeek, account manager etc. This lets Stubhub know that the transfer has occured.

Melpik · ‎09-29-2024

Hi @Tfolger Was your event canceled or were you not able to travel? If the event was not canceled and you could not travel you would only get refund if you had insurance

Melpik · ‎09-29-2024

Hi @rdsworld Activate the badge and ship it. If the buyer wants to be able to sign up for panels etc they will reach out to Stubhub who will reach out to you to make the transfer

Melpik · ‎09-27-2024

Hi @vegaswoody You do not transfer the tickets to Stubhub. If your tickets sell you are given the buyers name and email and you transfer from Ticketmaster to your buyer. Remember to confirm the transfer after it is made. If the tickets do not sell you are free to use them. Just remember to delete the listing otherwise it is possible they sell late and you would not be able to transfer and thus could incur a penalty

Melpik · ‎09-27-2024

Hi @aluc03 here is a link to selling FAQs https://support.stubhub.com/articles/61000276377-sell-tickets-on-stubhub

Melpik · ‎09-23-2024

@jrztmada DO NOT RESPOND to Sallyx before either calling Stubhub or sending a dm to the moderator. Generally Stubhub does not provide personal email to respond to. Also Sallyx only joined yesterday. They will probably try and scam you

Melpik · ‎09-22-2024

Hi @fredabernstein What did you enter as your in hand date? If you indicated that you had the tickets you will keep getting reminder emails. You can call Stubhub at 866-788-2482 and ask them to change the in hand date

Melpik · ‎09-18-2024

Hi @TeamStubHub1 2 easy suggestions 1) Eliminate recommended tickets button or allow users to set a preference of it off. This feature doesnt really help anyone and causes angst for sellers who cant see their listings. Let buyers see all tickets available in a section and let them choose which seats they want. 2) In listings allow the user to choose the default for the view - I would much rather see listings by event date (helps show me which listings are expiring the quickest as opposed to the current default of listing date. I dont care if I listed an event for December. I am more worried about upcoming events.

Melpik · ‎09-13-2024

Hi @adamlynn55 Hope you feel better soon. To set expectations I would be surprised if you get a refund from Stubhub as it is not their fault you got sick. It is why they offer insurance when you buy. It sounds like you did not buy the insurance

Melpik · ‎09-02-2024

Hi @Steelman93 did you gt a receipt when you dropped off the package. If not in the future recommend doing so as it helps in instances like this.

Melpik · ‎08-29-2024

Hi @nantor93 You only need 1 parking pass per vehicle not per person

Melpik · ‎08-17-2024

Hi @lucasaf617 Ticketmaster provides the backend for ticket transfers for the Rangers so when your seller transfers you tickets the email will come from Ticketmaster. If you don’t have a Ticketmaster account the email may prompt you to create one. It is probably best to create one on your own. Just make sure it is us account and not Brazilian as not sure the two systems talk to one another

Melpik · ‎08-14-2024

Hi @Lexy07baby Do not cancel the sale as you will be charged a penalty of 100% of the sale. As long as you transferred to the correct email AND confirmed the transfer in your open sales in your Stubhub account you will be paid 5-8 business days after the event. I find that buyers either accept right away or wait until a day or two before event to accept.

Melpik · ‎08-02-2024

Any update on adding the game on Aug 26 at 7:00? I have been asking for the Blue Jays vs Red Sox at Fenway to be added for 3 weeks now and no progress. This game was on the original Red Sox schedule. The Red Sox added a suspended game at 2:00 and that is the only game you are showing. Your competitors, such as vivid, have the 7:00 game. I would rather list on Stubhub but if you cant add the game I will go elsewhere.

Melpik · ‎08-02-2024

Hi @SaraW123 do not cancel the transfer as you expose yourself to charges from Stubhub. If you transferred the tickets to the correct email AND confirmed the transfer in your open sales on Stubhub you will be paid after the event even if the buyer never accepts. I find that buyers either accept immediately or wait until a day before the or even up unitl the start of the event to accept.

Melpik · ‎07-31-2024

Hi @Dcavalli The purchases would have to be separate transactions. You could try calling your credit card company and explain that you will be making multiple purchases. They can put notes on your account. You should not have to log out in between purchases. They just have to be done one at a time

Melpik · ‎07-25-2024

Hi @whitesmaverick You are able to resell tickets on Stubhub that you bought elsewhere as long as you are able to deliver the tickets by mailing, uploading, transferring or entering barcodes for them depending on how you listed the tickets for sale

Melpik · ‎07-15-2024

Hi @DesertDentist If you go to your listing and edit it, go to update seat features. Under comments there should be an option to indicate that the tickets are first row of the section.

Melpik · ‎07-15-2024

Hi @DesertDentist Clearview means that there are no poles, columns or jumbotrons in the way. It does not mean you are in front row.

Melpik · ‎07-13-2024

Hi @Brauny Stubhub discourages communication between buyers and sellers. You can try calling Stubhub at 866-788-2482. Take a screenshot of the transfer fail and keep as proof of attempted transfer

Melpik · ‎06-29-2024

Hi @RobVega It looks like Stubhub is only listing the individual days and not 2 day pass. If you have separate tickets for Sat and Sun you should list them and fulfill them separately

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