StubHub Community

Hi Padre   If your concert is postponed until 2021 your purchase and thus your tickets will be good for the new date - note: The tickets will probably show the original date becuase Ticketmaster does not reissue tickets with the new date.   Often times venues and Ticketmaster put delivery delays on events until 24-48 hrs before the event.  The seller may not have access to the tickets yet to transfer to you een though the original event date has passed.  Ticketmaster probably held up the tickets and will not deliver until shortly before the new date.   If there is a problem you would be covered by the Stubhub fan guarantee.   Stay safe. ... View more

Hi Courtney   Where did you buy the tickets originally?  If you bought mobile tikcets from Ticketmaster that you transferred, Ticketmaster will refund you even if you dont have the ticket. I had sold some physical tickets that I had bought at Madison Square Garden in NYC.  I was concerned, like you about getting the tickets back, and i was refunded the money by MSG even without the tickets as I was the ticket holer on file with them and they credited my credit card that I used to purchase the tickets.  you may want to confirm with the venue to see what their policy is. ... View more

Hi Dustin   The fastest way to have an event added to the Stubhub site is to compete the following form   https://stubhub.community/t5/Events-and-Venues/NEW-Event-Request-for-StubHub-com/m-p/66320/highlight/true#M46432   It used to take 24-48 hrs for Stubhub to add the event.  Given all of the cancelled and postponed events that they are dealing with it may take a little longer for them to add.   Good luck with your sale. ... View more

Hi Dave   I think you may have 2 choices.  you can either use the credit to buy tickets and then sell the tickets on Stubhub (hopefully SH will work to waive some of hte selling fees) or you sell to a friend or a third party (will certianly take a haircut if you sell to a third party). ... View more

Baseball like most of the other sports is trying to figure out how the handle the upcoming season or what remains of the existing season. As such, unfortunately, you are in a holding pattern. As soon as MLB determines how they will handle the games - cancel or reschedule them you will be notified by StubHub.  If the game is rescheduled you will be paid after the event.  If it is cancelled you will probably receive you refund for the tickets from the Dodgers ... View more

There are often delivery delays so that a seller does not receive tickets until 24-48 hrs before the event. In the email that you received from StubHub you should have been given an ecpected delivery date.   under the previous Stubhub payment to sellers policy sellers were paid upon transfer so there was every incentive to deliver the tickets once in hand. Under the current policy which pays sellers after the event there is every incentive to deliver the tickets as close to the event as possible thus making sure the event goes on as planned and avoiding having to receive tickets from a buyer for a cancelled event which the original seller may need to return to a venue in order for them to recover their own refund ... View more

You would be paid 5-8 days after the new event date in Dec.  This insures that the event has occurred and not been further delayed and avoids a StubHub having to recapture fees paid to a seller which ended up being cancelled  ... View more

Congratulations on your site.  It usually takes a day for the tracking to show up in your account.  Stubhub changed their policy recently so that you wil be paid 5-8 days after the event - just in case it is cancelled.  If you go you to the website, login and go to profile > settings > under payments you can see dfault payment options ... View more