StubHub Community

Melpik · Tuesday

Hi @FrustratedFan1 After you transfered the tickets did oyu confirm the transfer in your open sales on Stubhub? DOing so lets Stubhub know that the transfer has occured.

Melpik · Thursday

Hi @Kekuaokalani If you buy the ticket on Stubhub.com and not directly from the seller then you are covered by the Stubhub Promise which will provide you with a refund or replacements if there is an issue with the tickets

Melpik · 2 weeks ago

Hi @glo98 Stubhub’s terms and conditions state one can only get a refund if event is cancelled not rescheduled. If you can not go you can sell the tickets on Stubhub and they will generally waive the sellers fee

Melpik · 2 weeks ago

hi @romitzieyahoo Stubhub needs to protect both buyers and sellers. Your seller made a valid sale. If you can not attend the event you can sell and Stubhub will waive sellers fee

Melpik · 3 weeks ago

HI @rknouse32 Yes you can resell the tickets you bought on Vivid on the Stuhbub site.

Melpik · 3 weeks ago

Hi @Itsgtime28 Its essential a done deal. you can cancel the sale BUT Stubhub will charge you a 100% penalty so you are much better off completing the sale.

Melpik · 3 weeks ago

Hi @Racer_X For most sellers fulfillment is not automatic. Delivery is based on when the sellers have access to the tickets and varies by event. When is your event and what delivery date were you given?

Melpik · 3 weeks ago

Hi @Jenlou101 Go to the open sales in your Stubhub account. Find your sale. There should be a an actions arrow. Click on it and there should be option to confirm you transferred the ticket and thru what service (Ticketmaster. AXS etc)

Melpik · 3 weeks ago

Hi @cjmasch The seat number for a parking pass is for “accounting” purposes. Use any number say 100 and you should be fine

Melpik · 4 weeks ago

Hi @potioncontrol Buyers tend to be nervous if they will receive their tickets on time. If you have the tickets I would recommend choosing the ship now option. If you dont have the tickets then choose ship later and use an in hand date as far out as Stubhub will allow to ensure that you have the tickets available to ship by the promised date.

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