StubHub Community

Melpik · Thursday

Im having the same issue. No other seats for sale in section and mine are hidden? Trying to make it seem like fewer seats available so buyers feel compelled to buy. Stubhub you are losing out on sales.

Melpik · Thursday

Agreed. It makes it look like less inventory so buyers think they have to buy. I have had instances where I am the only one with seats for sale in section and it is hidden. Stubhub you are losing out on sales because of this feature.

Melpik · Tuesday

Hi @sdrhoden If you delete some of your old sent messages the system will allow you to send a message to @TeamStubhub

Melpik · 2 weeks ago

Hi @vancouverv Check if you are looking at tickets with estimated fees

Melpik · 3 weeks ago

Hi @Hubjeff Unfortunately you cant trade thru Stubhub. If you sell the tickets on Stubhub they will generally waive the selling fee and you can buy the correct seats you wanted.

Melpik · 3 weeks ago

Hi @jchouinard37 Recommended tickets is a bad filter that Stubhub added and for which the algorithm is constantly changing. Generally if your tickets are hidden it means that there are other tickets for sale in the same section and row for less than yours. You either need to wait until those tickets sell or lower your price for you and other buyers t be able to see the tickets available for sale.

Melpik · 3 weeks ago

Hi @esebelius the answer is it depends. If it is an MLB event you enter the barcodes and the tickets will be removed from your account. If mobile transfer you will be given the buyers name and email and you will be responsible for making the transfer. Remember after transfering to confirm you have done so in your stubhub account.

Melpik · 4 weeks ago

Indicate you will have 2 days before the event. You should have them by then.

Melpik · 4 weeks ago

@bryantboy99 You can call Stubhub at 866-788-2482 and explain the situation and have them change the in hand date.

Melpik · 4 weeks ago

Hi @marcrichmond8 Stubhub has filed to come public. From their official filing here are some addresses and even phone numbers Eric H. Baker Founder and Chief Executive Officer StubHub Holdings, Inc. 175 Greenwich Street, 59th Floor New York, New York 10007 (888) 977-5364 (Name, address, including zip code, and telephone number, including area code, of agent for service) Copies to: Michael Benjamin Tad J. Freese Alison A. Haggerty Adam J. Gelardi Latham & Watkins LLP 1271 Avenue of the Americas New York, New York 10020 (212) 906-1200 Connie James Chief Financial Officer Mark Streams General Counsel StubHub Holdings, Inc. 175 Greenwich Street, 59th Floor New York, New York 10007 (888) 977-5364 Dave Peinsipp Kristin VanderPas Denny Won Cooley LLP 3 Embarcadero Center, 20th Floor San Francisco, California 94111 (415) 693-2000

Melpik · a month ago

Hi @NenaSuwara List as paper tickets. When you sell you will be given a mailing label. Drop off at FedEx (get a receipt that you dropped off). Make sure you leave enough time for wristbands to be mailed before the event

Melpik · a month ago

Hi @sycamore1967 The right app is based on the event and what app the original buyer used to buy tickets. What app did you use to accept the tickets? Use that app to access tickets. Note that for most mlb events the best app is mlb ballpark

Melpik · a month ago

Hi @Maui581 Try calling Stubhub at 866-788-2482. However since you listed twice (even though 1 was a mistake) and only delivered 1 set of ticket Stubhub will still charge you

Melpik · ‎03-26-2025

Hi @riccardo StubHub only allows mlb fulfillment via barcodes. You can fulfill your orders 48 hrs before the game when your barcodes become available

Melpik · ‎03-25-2025

Hi @abcdef123 Probably required by all reseller sites. No site knows how many tickets you will sell over the course of the year or for how much so they now require Tax Id. If at the end of the year your sales are below the reportable minimum then you will not get a 1099. If you do end up getting a 1099 you can list all of your sales and any gains or losses that you might have

Melpik · ‎03-24-2025

Hi @chatterboxdb it has been about a year. Agreed it is horrible. Initially it only blocked seats in same section and row if similar seats are cheaper. Now it blocks even more.

Melpik · ‎03-23-2025

Hi @rcticketsmain check if the listings appear if you turn off the recommended tickets filter

Melpik · ‎03-21-2025

Hi @jenns413 The wristbands are treated jsut as you would a paper ticket. Do not activate them and mail them to your buyer. Include any instructions on activating the bands. Keep a copy of the mailing label and the receipt when you drop off the mailing envelope for your records.

Melpik · ‎03-20-2025

Hi @jenns413 Put an in hand date as far out as Stubhub will allow. When your tickets sell you will be given the buyers name and email. After you receive the tickets transfer to your buyer. Then go to your stubhub account and confirm the transfer in your open sales as this lets Stubhub know the transfer has been initiated.

Melpik · ‎03-18-2025

Where did the email come from - Ticketmaster, AXS? If it came from Stubhub did it ask you to claim tickets?

Melpik · ‎03-17-2025

@chuck7500 have you received any emails indicating that you have received tickets?

Melpik · ‎03-17-2025

Hi @hotlot You are able to deliver any 2 seats next to one another as long as the attributes - ex aisle are the same. You can also go back to your listing and see what seats remain. You can then deliver the 2 that Stubhub sold

Melpik · ‎03-17-2025

Hi @chuck7500 Stubhub is a 3rd party site where sellers can list their tickets. When you bought the tickets what site did you receive them from - Ticketmaster, aXS etc? When your tickets sell you can transfer to the buyer from the appropriate site. After you transfer remember to confirm the transfer in your open sales as this lets Stubhub know the transfer has occured

Melpik · ‎03-16-2025

Hi @AlexVR You do not get the fee back if you resell on Stubhub. However they will generally waive the sellers fee.

Melpik · ‎03-13-2025

Hi @asdfasdfsadf Try calling Stubhub at 866-788-2482. Not sure they are able to reroute but worth a shot

Melpik · ‎03-11-2025

Hi @marsham You can either sell your tickets or use the promo in your next purchase

Melpik · ‎03-11-2025

Hi @markjf 2 possible reasons. First when you enter bar codes if there are letters make sure they are capitalized. Second Stubhub may not have activated barcodes for Rangers. They only turned on barcodes for Yankess few days ago

Melpik · ‎03-09-2025

Hi @LarryTaylorPark Have you looked into POS systems like Skybox or Listed?

Melpik · ‎03-09-2025

Hi @LarryTaylorPark I am not sure of what the break point is but some sellers get paid 5-8 business days after sale rather than after event.

Melpik · ‎03-09-2025

Hi @Risa2 When did the seller indicate the tickets would be ready? Also some teams have not released tickets to their fans yet. For instance the Yankees only released tickets a few days ago

Melpik · ‎03-07-2025

Hi @Ky4271p Stubhub is a reseller site. Your buyer originally bought on a primary site such as Ticketmaster or Axs. When you accepted the tickets what site were you sent to? If you go back to that site such as AXS or Ticketmaster and log in you should find your tickets and then be able to transfer to your buyer. After you transfer the tickets dont forget to confirm the transfer in your open sales on Stubhub as this lets them know the transfer has occurred. I would recommend keepng the email you get from Ticketmaster or AXS as proof of transfer

Melpik · ‎03-07-2025

Hi @nyrnd I am a Ranger season ticket holder and my barcodes only show up 48 hrs before the game as well. You should see the tickets and be able to add to your wallet 48 hrs before the start time of the game

Melpik · ‎03-06-2025

HI @gnuyork If you log into your account doe sit show as transferred? If so take a screen shot. Go to your Stubhub open sales. When confirming transfer choose other and then confirm You may be asked for proof of transfer. Upload the screenshot.

Melpik · ‎03-04-2025

Hi @Bobspoon For some events the barcodes are not released until 2-3 days before the event. For some MLB events it is as little as 24 hrs before the event. If you are able to see your ticket does it indicate barcode unavailable Barcode will display at a later time?

Melpik · ‎03-02-2025

Hi @dave_s Try turning off the recommended ticket’s filters. You should be able to see your listing. Note buyers will only see your lister if they turn off filter.

Melpik · ‎03-02-2025

Hi @Georgia1 You can try calling Etix 1-800-514-3849. I believe that most etix arrive as a pdf. If so call StubHub at 866-788-2482 and change ticket type. You can then upload tickets to complete the sale

Melpik · ‎03-01-2025

Hi @erinoro Sometimes the venue or artist will put a delivery delay on tickets until 48 hrs before the event. Unfortunately there is not much you can do but wait. Hopefully your buyer gets their tickets earlier and delivers them early

Melpik · ‎02-28-2025

Hi @brugy74 1) you can try logging into your Ticketmaster and AXS accounts and see if you find the tickets 2) You can search your emails for the event. If you deleted the email when you bought then may be an issue 3) You can google the event and pretend like you are buying for it and then you can determine if it is Ticketmaster, AXS or some other platform. Once you know the platform you can log into your account.

Melpik · ‎02-28-2025

Hi @Drdlen If you are able to transfer the tickets then you can list on Stubhub. When your tickets sell you will be given the buyers name and email. Transfer the tickets from Ticketmaster. Then remember to confirm the transfer in your open sales in your Stubhub account as this lets Stubhub know you have made the transfer

Melpik · ‎02-27-2025

Hi @as2326 Try calling Stubhub 866-788-2482

Melpik · ‎02-27-2025

Hi @Simon562 The recommended filter is a joke. It used to be that tickets were hidden if other seats in same row and section were cheaper. recently I my tickets were hidden and the only seats showing in section were 2,000 more. The seats were better, 10 rows closer, not 2,000 most buyers do not know to turn off filter. Stubhub should just remove it

Melpik · ‎02-21-2025

Hi @barbarabuckert Selling tickets is like selling a stock. You only pay taxes on net gain/loss. Give the 1099 to your accountant along with the cost you paid for tickets

Melpik · ‎02-20-2025

@seliingsidehust This is just a guess. The sales are tied to a social security number and not to an acccount. Scenario 1 - you would get a $3,000 from Paypal and $2,000 from Stubhub. Scenario 2 - you get 3,000 1099s from Stubhub and paypal Scenario 3 - if your overall sales are over $2,500 you would get 1099 for each account Im not a tax expert but just offering best guess.

Melpik · ‎02-18-2025

The recommended ticket filer has gotten worse over time. It used to be that tickets were hidden if cheaper tickets available in same row and section. I have tickets for sale of Good Night and Good luck on Apr 1 in Right Orchestra. When the filter is on the ONLY recommended tickets are in row D for $2,362 and have no rating. I have tickets in row M for $425 with an amazing 9.1 rating but amazing they are hidden from the buyers. Stubhub - Time to revamp the algorithm or eliminate it.

Melpik · ‎02-16-2025

@Tlcinpa unfortunately Stubhub does not allow you to cancel. However if you sell tickets on the site, from your order, they will generally waive the sellers fee

Melpik · ‎02-15-2025

Hi @markmarvel Many sites - Netflix, Amazon etc make recommendations to site visitors (gotta love those cookies). Chris from Stubhub is the same. Look at an event and you get a reminder email maybe you are still interested in the tickets. No different than Netflix recommending a movie based on other movies viewed.

Melpik · ‎02-15-2025

Hi @Nsw87 If you log back into Stubhub do you still have a notice that your tickets are ready? If so accept them and they should show up in your Ticketmaster/AXS account or whatever platform they were originally bought.

Melpik · ‎02-15-2025

Hi @pete66 What type of event is this? If MLB try downloading the MLB Ballpark app and try viewing the tickets there. For anything else try viewing in Ticketmaster app. Generally there is a link for ticket details. Click on this and often you can find the barcodes.

Melpik · ‎02-13-2025

Hi @sbeaupre If the buyer is unable to transfer the tickets then Stubhub will provide you with a refund.

Melpik · ‎02-12-2025

Hi @jenn888 @LaurieK @lakersfanalbq In your Stubhub account try going to Settings > Notifications > Unsubscribe from all. Check for both email and push

Melpik · ‎02-11-2025

Hi @jordanashlyn Click on message icon in upper right. Chose send message. Search for TeamStubhub. Send your message

Melpik · ‎02-11-2025

Hi @gcaroddoaab Barcodes for Yanks wont be available until mid March. You can still list the tickets without the barcodes and then when the codes are available either enter them into your listing or into your open sale.

Melpik · ‎02-08-2025

Hi @sbabbar001 You can list as a paper/physical ticket. When your ticket sells you will be given a link to prin5 out shipping label. Drop off at ups. Get receipt of drop off and then confirm you mailed tickets in your Stubhub account

Melpik · ‎02-08-2025

Hi @willstub , @tripsn1dad Do the listings show if you turn off the recommended tickets filter?

Melpik · ‎02-08-2025

Hi @tripsn1dad Do the listings show if you turn off the recommended tickets filter?

Melpik · ‎02-06-2025

Hi @Evertrust StubHub is a third party reseller. When you bought the tickets on Stubhub they were transferred to you using another platform such as Ticketmaster, AXS etc. log onto that site and transfer the tickets to your buyer. After the transfer remember to confirm the transfer in your Stubhub acct. keep the email you receive from Ticketmaster etc as proof of transfer

Melpik · ‎02-06-2025

If you get paid through PayPal you can use the PayPal 1099. If you get paid by direct deposit and your sales are over the threshold you will get paper 1099

Melpik · ‎02-05-2025

Hi @erick_neria Have you tried to turn off the recommended ticket filter and see if your tickets are viewable? When I turn off the filter and ask for any # of tickets it goes from 2 to 24 listings. If this is the case your tickets will only show if the other recommended tickets sell, you lower the price, the buyer turns off the recommended tickets filter.

Melpik · ‎02-05-2025

Hi @rd4 Here is a link to selling on Stubhub - StubHub Support: Selling tickets on StubHub

Melpik · ‎02-05-2025

Hi @BROWNSATAN Try going to the SH site and see if the recommended ticket filter is on. Turn it off and see if your tickets show. If they down show with the filter on it means there are cheaper tickets for sale in your section and row and the buyer will only see your listing if the filer is off.

Melpik · ‎02-05-2025

Hi @bmckeown Go to your listing > Edit > Prevent 1 or 3 tickets remaining unsold

Melpik · ‎02-04-2025

Hi @bamagirlky did you try calling them to get a refund? 866-788-2482.

Melpik · ‎02-03-2025

Hi @gobreakaway Call Stubhub at 866-788-2482 and explain you need to change the delivery method. They can change it for you.

Melpik · ‎02-03-2025

Hi @tan_yonghao As @matti58 points out a scan report is your best defense. Not sure how they do it but some sellers have transferred to multiple people. this is why scan report is your best bet You were hit with a charge because the buyer claims they could not get it. If you show proof with scan report you should be able to get charge reversed.

Melpik · ‎02-01-2025

Hi @MooreTina39 There are no guarantees you will sell your tickets or that you won’t lose money. If you list the ticket from your order Stubhub will generally waive the sellers fee. If you price in line or cheaper than other seats in your section they will generally sell

Melpik · ‎01-23-2025

Hi @carrie270 Unfortunately Stubhub will not allow you to cancel the purchase. You will have to sell the tickets you have (Stubhub will generally waive the fee if you list them on the site) and then buy the correct show/time you want. You can list the incorrect tickets for sale even though you have not received them yet. Just use an in hand date as far out as Stubhub will allow

Melpik · ‎01-23-2025

when you list the tickets you will be asked are you ready to ship the tickets now or you will ship at a later date. Choose you will ship at a later date and choose a date after the date you expect t receive the bracelets. You can list now and do not have to wait until you have the bracelets in hand.

Melpik · ‎01-23-2025

Hi @Gavmetal Are you selling all the events that the bracelet is good for. For example is it a one day or a multiday pass. If so then treat the bracelet as though it were a hard ticket. List it as a physical ticket but use an inhand date after you expect to receive the bracelet tin the mail. When the listing sells you will be able to download a shipping label. Ship the bracelet but make sure to get a receipt for dropping off the envelope. You will then be paid 5-8 business days after the event.

Melpik · ‎01-22-2025

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · ‎01-22-2025

Hi @dwalzak Unfortunately Stubhub does not send payments to credit cards on file. You can send to Paypal or your bank. Settings > Payout options > Add a payout option

Melpik · ‎01-22-2025

Hi @dukesnodgrass Are you tickets still listed on Stubhub? If so delete the listing immediately. If they also sold on Stubhub as well as the other platform one of the 2 platforms will charge you a penalty for not being able to fulfill the sale. This is why Stubhub and other sites terms and conditions warn you not to list on multiple paltforms.

Melpik · ‎01-21-2025

Hi @Kayakr01 if you have PDFs then you should list as E tickets and upload the PDFs to your listing

Melpik · ‎01-19-2025

Hi @Spark_Huang As long as the 3 seats are next to one another and the attributes match your listing you can transfer any 3. If you go back to your listings you should see the single seat number remaining. You can then transfer the other 3. Remember after you transfer to confirm the transfer in your open sales on Stubhub

Melpik · ‎01-17-2025

Hi @ebonafejr While it does happen it doesn’t happen that often. You can try an obtain a scan report from the venue which would show if the ticket scanned

Melpik · ‎01-14-2025

Hi @MrsLatham28 You can not turn it off permanently. To turn it off go to filers and turn off recommended tickets

Melpik · ‎01-10-2025

Hi @RichBG Yes you can list the tickets. Just use an in hand date as far out as Stubhub allows. When you receive the tickets from your seller you will turn around and transfer to your buyer. Remember to confirm the transfer, after you have transferred the tickets, in your open sales in your Stubhub account

Melpik · ‎01-08-2025

Hi @VincentOR Since Covid, Stubhub and almost all of the reseller sires, pay sellers after the event to ensure the event occurs and that there is no issue with the tickets. It is covered in terms and conditions.

Melpik · ‎01-07-2025

Hi @marylandcindy Unfortunately the default is to have the recommended tickets filter on. The only way to change is to turn it off every time. If there are other tickets for sale in your section and row for less than yours, your tickets will not show if filter is on.

Melpik · ‎01-06-2025

hi @sophieliu12 Stubhub pay sellers 5-8 Business days after the event..With Christmas and New Years and weekends, the 8th business day was Friday 1/3. I would think you should receive payment in the next few days.

Melpik · ‎12-30-2024

Hi @Yanchi Stubhub does not allow allow sellers to reach out to buyers. You can try calling Stubhub at 866-788-2482 and explain what happened but I suspect they will say since you can not deliver the tickets you will pay a penalty even though it is a mistake in listing the tickets.

Melpik · ‎12-30-2024

Hi @Brace If you shipped using the Stubhub label you will be paid after the event even if there is an issue delivering the tickets. Also, Fedex would return the tickets to Stubhub and not to you if there is an issue.

Melpik · ‎12-30-2024

Hi @Yanchi If your tickets sold (which it sounds like you did) but you had listed them for the wrong venue and thus are not able to provide the tickets to the buyer you will be hit with a penalty - usually 100% of the value of the sale. If your tickets have not sold then delete your listing and relist for the correct venue.

Melpik · ‎12-29-2024

Hi @TM71 What event? Has the artist or the venue cancelled the event? If Stubhub does not have proof of the event being cancelled they will declare it postponed which means you are in limbo until the event is rescheduled (your tickets good for the new date) or cancelled (you get a refund)

Melpik · ‎12-27-2024

Hi @mikey59 You can sell the two together by adding it in the notes. Note many buyers just look at the price and not notes so you may receive more by listing separately

Melpik · ‎12-25-2024

Hi @mgano This sounds similar to buying from Dice. Call Stubhub at 866-788-2482 and explain the situation and they should be able to provide the information you need

Melpik · ‎12-13-2024

Hi @Kmeers For some multi day events the original buyer receives separate tickets for each day. This would enable them to sell one of the days. Not sure if that is the case here but you can try calling Ticketmaster and asking them.

Melpik · ‎12-12-2024

@Ramaro2835 Call Stubhub at 866-788-2482

Melpik · ‎12-12-2024

Hi @jdboring1 List the tickets with an in hand date as far out as Stubhub will allow. Once you receive the tickets you can fulfill the order.

Melpik · ‎12-10-2024

Hi @Ramaro2835 It sounds like the seller either sent you the wrong ticket or made a mistake when posting. Call Stubhub at 866-788-2482 and explain the situation

Melpik · ‎12-09-2024

Hi @florerot I hope your husband is doing better as that is the most important. Did you buy insurance for the event? If you did not then it is unlikely that you will get a refund. The seller sent you tickets. Stubhub facilitated the sale. IF you could not go you could have always put the tickets back up for sale on Stubhub.

Melpik · ‎12-05-2024

I list tickets using Skybox. I listed tickets for NBA Cups EAST semis. Stubhub mapped the tickets to the WEST semis and they sold. I have sent the logs to API and to the mapping area. It has been 5 days and the vent is in less than a week. What does it take to have the issue resolved? The sale should be cancelled with no penalty as the logs clearly show listed as EAST not west

Melpik · ‎12-04-2024

Hi @chiefken1949 It was previously announced that Ticketmaster had suffered one of the largest hacks in history. As you had accepted the tickets into your Ticketmaster account and they were taken from there it seems like your issue should be with Ticketmaster and not Stubhub.

Melpik · ‎12-03-2024

Hi @Theresa3939 If you have listed your ticket and it has not sold you may want to lower the price. You have have to lower even more depending on how near the event is

Melpik · ‎12-01-2024

Agreed it is not helpful. Turn it off and see if any other tickets in you section and row for less. If there are your will not show if filter is on

Melpik · ‎12-01-2024

Hi It is always recommended you add to your wallet. Generally the venue can help you w WiFi or if you show the stubhub email of purchase

Melpik · ‎11-21-2024

Hi @toddwils30 This is something new that Ticketmaster has instituted. Have you tried clicking both boxes? If you have and that doesnt work have you tried to clear cookies and cache?

Melpik · ‎11-21-2024

Hi @tan_yonghao Reach out to Stubhub at 866-788-2482 and they should be able to help you upload the correct PDF.

Melpik · ‎11-21-2024

Hi @CaseyCampana If you bought the tickets on Stubhub and sold them on Stubhub the fan promise will cover you in case there is an issue. I dont think they will do it but you can try calling stubhub at 866-788-2480 and ask if your seller can deliver to your buyer.

Melpik · ‎11-20-2024

Hi @seanpwinslow28 What type of ticket did you buy? If you think it is being mailed to you then it is probably a physical ticket and the seller probably does not have an eticket to send. You can try calling Stubhub at 866-788-2482 and see if it is possible to get an eticket.

Melpik · ‎11-20-2024

Hi @hc0116 Stubhub pays sellers 5-8 Business days After the event. If the event was Nov 15th then you should get payment between Nov 22 and Nov 27th. In the interim it will show as processing

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