StubHub Community

Melpik · 2 hours ago

The buyer can not back out. As long as you have transferred to the correct email address you will be paid 5-8 business days after the event. Make sure you keep the email you received when you transferred as proof of transfer

Melpik · 4 hours ago

Hi Haynesworld Stubhub and AXS are two different site so unfortunately you sold your tickets twice. The Stubhub terms of sales specifically warns about the dangers of listing on two sites to avoid such a situation. You now have a dropped sale and will either have to provide subsitute tickets to stubhub that the buyer will approve of or incur a penalty from Stubhub that is usually 100% of the sale price as they now have to go find substitute tickets for the buyer as per the Stubhub Fan Promise.

Melpik · 4 hours ago

Hi Kaf You may want to confirm with Wells Fargo but generally when events are cancelled refunds are given to the originally purchaser of the tickets (you) even if they have been transfered. Wells Fargo would have the list of original buyers. So you would receive the refund from Wells Fargo but no money from Stubhub as your sale was cancelled. Your buyer would receive their refund from Stubhub.

Melpik · 4 hours ago

Hi Hussein You don not need to spend the money all at once. If you do no use it all it will be avialable for future purchases

Melpik · 6 hours ago

Hi Cavaken The seller should not be reaching out to you directly. If they listed the tickets too low that is their mistake. You have a valid purchase that is backed by the Stubhub Fan Promise. You will receive the tickets or you will get a refund. If the seller fails to deliver they will incur a penalty of 100% of the sale.

Melpik · 6 hours ago

Many artists are cracking down on the reselling of tickets and they may have told Ticketmaster not to enable the transfer feature. You should check with Ticketmaster to see if the transfer block is temporary or permanent.

Melpik · 6 hours ago

Hi Emmat It is very rare for fake people to buy tickets. By any chance was the email something like mobiletransferxxxxxxx@gmail.com? If so that is an email that belongs to Stubhub and the xxxxxx is the order number. As long as you deliver to the email that is provided to you (keep the email of the transfer as proof) you will be paid 5-8 Business days After the event.

Melpik · 7 hours ago

Hi It looks like the Machine Gun Kelly show at Red Rocks is Oct 18th. If that is the case you will be paid 5-8 Business days After the event or sometime between Oct 25 - Oct 28th.

Melpik · 7 hours ago

Hi EDB Is the discrepancy the sellers fee of roughly 15% that they charge? If you have a question try reaching out to the moderator at TeamStubHub https://stubhub.community/t5/user/viewprofilepage/user-id/41253 or @TeamStubHub on Twitter

Melpik · 7 hours ago

Hi Try completing this form and Stubhub will add the event - https://www.stubhub.com/request-event

StubHub Community

Your latest statistics

Re: I have transferred my tickets but...

Re: AXS tickets sold on Stubhub

Re: Canceled event

Re: STUBHUB WALLET

Re: Seller changed price after purchase

Re: Ticketmaster - No transfer button

Re: selling tickets

Re: Payment Processing for too long

Re: Discrepancy in Sale vs Purchase Price

Re: Aventura Concert at Wrigley Field on Aug 29, 2...

Browse the forums