StubHub Community

Hi BeccM   Here are the different types of tickets that can be sold on Stubhub   Sellers can deliver tickets in several ways. They list tickets the same way they get them from the primary ticket company.  Electronic / Instant download tickets are PDF files you'll download and print before the event Mobile transfer tickets are transferred to you and viewed on a mobile phone. You'll need an iPhone or Android phone to scan your tickets at the gate. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone Mobile or print tickets are viewed on a mobile phone or printed from your StubHub account to scan at the gate UPS tickets are delivered through UPS to an address of your choice. UPS can't deliver to PO boxes. ... View more

StubHub changed their policy in March 2020 to pay sellers after the event.   as long as you sent to the correct email you will be paid even if the buyer never accepts. I usually keep the email from Ticketmaster that shows the transfer ... View more

Often times venues and the artists put delivery delays in place so that tickets are only delivered to buyers a week or so before the events.  This causes sellers to put in the latest day they can to transfer the tcikets.  They often end up delivering the tickets before then.   You should be able to breathe a little easier as you will get your tickets in time and are not being scammed.  In the few instances where there is an issue you are protected by the Stubhub Fan Guarantee - https://www.stubhub.com/promise/ ... View more

Hi Marge   You can always resell and buy new tickets.  As Stubhub is a secondary marketplace and does not maintain inventory you can not simply return the tickets as the seller may have only had the 6 you bought.  You should reach out to one of the moderators on the forum and see if they can waive some of the fees involved in either buying or selling the tickets - AllyD, NikkiM, CameronJ, TomW, Paul or TeamStubhub. ... View more

Hi Marie   Was the event that you bought and sold end up being a rescheduled event or did you buy tickets and then end up with a conflict or decide not to go? Only in the first instance, an event that was rescheduled due to Covid, will the fees be cancelled.  The fastest way to get help is to reach out to one of the moderators on the forum - AllyD, NikkiM, CameronJ, TomW, Paul or TeamStub ... View more

Hi   Often times the venues and artists put a delivery delay in place so that tickets are only available a week or so before the show.  As the show was has been postponed you will receive the tickets closer to the show.   Additionally, Stubhub changed the way they pay sellers.  They used to pay on delivery of tickets and now they pay after the show.  The seller does not have an incentive to deliver the tickets early and may hold off to make sure that the show will occur so as not to have to retieve the tickets from the buyer. ... View more

Hi Murphy   Often time sellers put the latest date possible for delivering tickets.  That way they are sure that the event is happening as scheduled, that the tickets are available and that the barcodes have been provided.  This is normal and you are not being scammed.  Hopefully this helps and you can enjoy the game this fall. ... View more