StubHub Community

Hi Stubhub changed their policies so that sellers are paid 5-8 days AFTER the event. Thus you will be paid next July after the event occurs ... View more

Hi Stewey   Receiving the tickets the day before or the day of the event is becoming more the norm.  More and more venues are moving to putting delivery delays until 24-48 hrs before the event.  Stubhub also changed their payment policies to only pay sellers after the event so sellers who used to be paid on delivery are now waiting longer.  Either way you are covered by stubhubsfan guarantee which will provide you with replacement tickets if you do not receive your tickets on time. ... View more

Hi xxxdddd   Ticketmaster is a primary market - they sell on behalf of venues.  Stubhub is a secondary market where sellers are able to sell their tickets.  Ticketmaster is reimbursed from the venues and the artists and Stubhub will need to pull back payments, if made to the selelrs.  Two different markets and thus two sets of reimbursement policies. ... View more

Hi   The reason that you have not heard from Stubhub is that nothing has changed.  The tour is currently postponed but not cancelled as the band tries to determine the new dates.  As a result, Stubhub would refer you back to their policies.    If an event is cancelled then the buyer will receive a refund or a credit voucher.  If the event is rescheduled then the buyers tickets will be good for the new date.  If the event is postponed (such as the BTS tour) you are in limbo waiting to see if the event will eventually be cancelled or rescheduled. ... View more

Hi   If you reach out to a moderator by private message they will be able to help you with the delivery date.  Here is a link on how to reach a moderator   https://stubhub.community/t5/Welcome-to-the-StubHub-Community/How-do-I-private-message-a-moderator/m-p/85573 ... View more

Hi Michael Did you also check under your expired or deleted listings. Sometimes if your tickets are listed under one of these it shows to the outside world as still being for sale. If this is the case reactivate the listing and then delete or try deleting the listing ... View more