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Steelman93
Team Mascot

shipped my tickets but stubhub does not show them shipped and is going to cancel the order

Hello,

 

I sold tickets for a game next weekend and shipped them this past Friday.  The Fedex tracking number shows them delivering tomorrow.  However the stubhub tracking shows them as not shipped yet and I got an email that the order would be cancelled and I would be charged full amount to replace if I don't ship them.

 

The tracking on fedex shows two instances for the same tracking number.  One has not shipped, the other is delivering tomorrow.  I suspect this may be because I printed the shipping documents a while ago but had not sent the tickets until last week.

 

any suggestions?  TIA

3 REPLIES 3
Melpik
Legend

Re: shipped my tickets but stubhub does not show them shipped and is going to cancel the order

Hi @Steelman93 

 

did you gt a receipt when you dropped off the package.  If not in the future recommend doing so as it helps in instances like this.

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Steelman93
Team Mascot

Re: shipped my tickets but stubhub does not show them shipped and is going to cancel the order

I did get a receipt. And the tracking shows them being delivered today. It’s just stubhub’s site doesn’t
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bossfan
Olympian

Re: shipped my tickets but stubhub does not show them shipped and is going to cancel the order

You should call them before they automatically cancel your sale. 866-Stubhub
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