StubHub Community

Just to give you an idea of how long it could take, I received invalid tickets from Stubhub. I have been trying to resolve it for 7.5 weeks as of today. I’ve been on the phone with them for hours, they’ve told me over and over again it’s “escalated” but nothing has been done. You most likely never will get replacement tickets or a refund. ... View more

stubhub was acquired 1-2 years ago and their customer service has drastically changed. They literally do not care about customers experience. I think everyone needs to consider that when buying tickets here. If everything goes smoothly and you get your tickets, great. If it doesn’t, you are going to have many many frustrating calls, be on hold for hours, and maybe lose your money. ... View more