Agreed! I purchased these tickets for my husbands birthday (today) in JUNE. I kept following up on the app and was told, the seller has until the day of the event to provide the tickets. All day I checked and contacted customer service where they told me I’m guaranteed to get them, of alternates for the same event. Well, we drove over an hour to the event, paid for parking for the Pantages (which if you’re familiar with LA, you understand it’s horrible and expensive!), and followed instructions to wait until 6:20pm (the show started at 6:30pm). Still nothing, so immediately I was connected to a live rep this time. He apologized and told me he called the seller and couldn’t reach them so I could get a refund or alternative tickets for the same event. Of course I chose the sand event for a different day. I asked if I was guaranteed THIS event and he said yes. He sent the link and told me I should see it in 10 minutes. I received the email and clicked the alternative ticket link. Which told me there there are no suitable alternative tickets. I called customer service back and spoke to a female, Shay. Who again apologized and told me I could get a refund. Great. I at least expect that but that’s not enough. This should not happen! We drove out there, paid good parking and had a ruined birthday all for your horrible process. For tickets purchase in JUNE! I asked to speak to a manager and was told let me get you an email or contact number. Which she came back and directed me here instead. What kind of BS. You can’t even speak to anyone to complain. You had to write about it in a community for the app/company your complaining about. Seems like this will fall on deaf ears.
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