One thing that’s crazy to me about your experience is that they told you to come here. Suppprt reps used to help with cases here. You would post and they would PM you to help. But that stopped a month or so ago and there is no customer support through these forums or through stubhubs “help” twitter account. I think this forum is mostly people complaint into the void. Your situation is horrible but unfortunately is not uncommon. It used to be that stubhub gave you a date of delivery when you purchased tickets and if the tickets weren’t delivered by that date, which often was way before the event, you could get replacements then. Now, in all cases, sellers have until three hours before the event before stubhub will step in. And, as you experienced, for many events by that point there are no tickets left for replacements. It’s just not practical to depend on stubhub orders when an event requires travel etc. I usually only will buy tickets on stubhub now if it’s an event that won’t be super inconvenient if i never get the tickets.
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