Day of Event Ticket Transfer

[#1]

Is it normal for someone to not release tickets until the day of the event?  I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend thousands of dollars in travel costs to get to the AWAY game that the seller won't release the tickets until 4 hours before the event.  I would like the tickets before I have to travel.

[akubmom]

Until recently, I had a very positive experience with Stub Hub.  No longer is that the case.  I had similar experience as those who shared their stories here.  Bought tickets last Fall, the night of the show season finale, for the March 2 performance of Dancing with the Stars.  I had some concerns from the beginning when I realized it only showed a section, not specific seats (though it seems they will get you either way now) and that statement about it being "normal" for tickets to not get transferred until the day of an event.   What LEGITIMATE / ETHICAL reason would a seller have for not transferring upon purchase?!?!  This transferring not until the day of stuff is BS.  Sure enough, after we'd already made all the plans, acquired the attire, had hair & nails done- expenses that are rare in our family but part of the Christmas gift to our daughter, I received an email a few hours before show started saying that the seller didn't actually have the tickets to transfer. Seriously,what is wrong with people?!?  Why does stub hub even allow someone to "sell" something they don't have proof to have?  Refunding us is not a JUST outcome when you see from reading these stories how many people have gone to great extent to travel, and other wise invest in an event- physically and emotionally.

[Concerned_in_tn]

I am same situation currently. First time purchasing on StubHub and I am shocked I don’t have an instant transfer. Over on the competitors site I get them instantly. So now, I have to drive 4 hours the day over. spend money on AirBNB, & just hope I get the tickets within 3 hours of the event? 👀 If I don’t get these tickets the game will be sold out. It’s a ridiculous policy!!! IMHO we should be able to cancel if we have not received the tickets within a couple of days. The transaction doesn’t seem complete to me until the tickets are in my hands. I did my part by providing my money 💰 and I have nothing to show for it. Why are these people holding onto the tickets. 🎟️ It is unneeded stress. If I don’t get these tickets, I will never buy from this site again.

[ChiTickets]

Yeah, they switched a while ago to giving all sellers until 3 hours before the event.

Also i’ve found in most cases, even if the seller notified them far in advance they can’t deliver the tickets, Stubhub waits until the very last minute to provide replacements.

My last experience with having tickets replaced by stubhub went like this:

- Event was on saturday. The tuesday before i was told the seller couldn’t deliver the tickets and i would get a link to pick replacement tickets soon.
- Called every day that week and never got the link.
- Called the day of the event up to right before it started and kept being told this they would send the link any minute.
- I received the link about 10 minutes from the end of the event.
- When calling to explain this Stubhub first told me they wouldn’t refund my order since i didn’t select new tickets from the link. The link was sent 10 minutes before the concert ENDED!
- Had to make multiple phone calls and literally be on the phone for hours before i finally got a refund.