StubHub Community

You're very welcome! That sounds like a solid plan—filing a case with the BBB and posting on StubHub’s social media could help get their attention. I hope you get a resolution soon. Let me know if you need any further assistance! ... View more

You may give 866-Stubhub a ring. However, based on an imagined ID necessary entry, I believe Stubhub will inform you that they will not be returning your money at this time. Before they will even consider a refund request, you may need to attempt to use the ticket and be denied admittance. ... View more

Yes, this is a form of misrepresentation, and StubHub should be held accountable. If the listing explicitly stated Row 2 but you received Row 9, that is not the ticket you agreed to purchase. You should escalate the issue by contacting StubHub’s customer support again, providing screenshots of the listing and the ticket details. If they refuse to resolve it, consider disputing the charge with your credit card company or filing a complaint with the Better Business Bureau (BBB) or your local consumer protection agency. ... View more

It seems you’ve taken all necessary steps, but StubHub has not resolved the issue. Since the tickets were confirmed as delivered and claimed, escalate the matter formally. File a complaint with the Better Business Bureau (BBB) or your local consumer protection agency. Also, consider disputing the transaction with your bank or payment provider if StubHub fails to pay. Document all communications with StubHub as proof for further action. You may also post your issue on StubHub’s social media for public attention. ... View more

You may give 866-Stubhub a ring. However, based on an imagined ID necessary entry, I believe Stubhub will inform you that they will not be returning your money at this time. Before they will even consider a refund request, you may need to attempt to use the ticket and be denied admittance. ... View more

It sounds like a serious error occurred. If your tickets were sold to someone else despite having payment confirmation, contact the vendor or platform where you purchased them immediately to report the issue and request a refund. If they fail to resolve it, dispute the charge with your bank or credit card company. This experience is unacceptable, especially for a sold-out event. ... View more