StubHub Community

That's exactly what happened to me. How did it go for you? I requested a refund and hope it works out as StubHub promises! ... View more

I'm selling tickets and just got an offer from someone. I checked the domain as well and it's Grover Street. I haven't transferred the tickets yet...but am hesitant after seeing these messages. Did you get paid? ... View more

yes, and so far only $99 of the $428 has been refunded!  OVER this ... View more

Ok thanks for the info ... View more

Agreed dcfan, thanks for the response. How do I request Stubhub to review? How do you add screen shots as well, do you have to add from a desktop and not phone? Thanks for the support, Nick ... View more

Now stubhub phone support is telling me that the order was refunded. But this is not the case. I confirmed with my bank that it has not been processed, and I never received the refund confirmation email from Stubhub. I’ve returned the ticket to stubhub and it has already been returned to the seller. I know that because i can see the exact same seat is listed on stubhub. I don’t understand why they can’t just give me my money. I didn’t get what i paid for and instead of refunding it like a normal, functional business who cares about their customers, they’re making me call them over and over again, waste hours of time and not even know if they’re even going to refund if. ... View more

You're not alone—many sellers have reported similar issues with StubHub delaying payouts and providing vague responses. Since you've already escalated multiple times with no resolution, consider filing a complaint with the Better Business Bureau (BBB) or your country’s consumer protection agency. You can also dispute the issue with your bank if applicable. Posting on social media (Twitter/X, Reddit) and tagging StubHub may also get their attention. If the amount is significant, small claims court could be an option. Keep all documentation of your calls and emails in case you need legal action. ... View more

You’re not alone—others have reported similar issues with tickets not appearing on the Daytona 500 map. It could be a glitch in the ticketing system or a filter issue. Try contacting the platform’s support again and ask them to manually verify your listing. Also, consider relisting or adjusting the price slightly to refresh visibility. If the issue persists, posting on fan forums or social media might help attract buyers directly. ... View more

Just wanted to let you know, I received confirmation Monday that the BBB contacted Stubhub and guess what... I just received and Email that Stubhub has issues payment to my default payment method.   Wow, took close to 3 months of nothing but headaches and being treated like crap, then within 3 days of filing a complaint with the BBB payment is made. Hard to understand how people do business.   Anyway thanks again for your help, greatly appreciated.       ... View more