StubHub Community

This company makes filing a claim difficult.  When finding a physical address is a problem, it tells me all I need to know.  I may lose every dime because of THEIR mistake, but I will trust God to deal with this crooked business.  When a company claims customer satisfaction guaranteed and doesn't stand behind that even when THEY are in the wrong, it is a crooked business in my opinion.  Personally, I would not work for a company and be forced to deal with customers the way StubHub INSTRUCTS their reps to do.  Lesson learned.  If by the grace of God StubHub makes this right, I will retract all I have said.  Bueller,,,,,Bueller,,,,Bueller,,,,, ... View more

I have been on the phone with costumer service twice now and without satisfaction in a resolution.    I spent $1300 for tickets listed as an English presentation.  When I went online to the theatre website for info, I found the presentation for the event I had purchased tickets was a Spanish presentation.    Eight hours after my purchase while my charge was still "pending" I called for a cancellation.  I argued for 2 hours with customer service finally sending proof from the theatre that it was indeed a Spanish, not English, event.  I was told the charge would fall off.  It did not.  I called again having the same argument for another lengthy discussion, sending emails of proof again because now they had changed their listing to show it was indeed a Spanish event.  I had to send my previous info to show StubHub had corrected their listing AFTER my purchase.    They sold me tickets to an event on a day, at a time, in my preferred language they cannot deliver. Their answer was for me to resell my tickets and regain whatever amount I can.   Their mistake, they have my money, they are the ticket sellers, yet they keep my money, instruct me to become a ticket seller on their site, and I take the loss. I am furious!   I will lose at the least $600+ if my tickets even resell.   I would say 'BUYER BEWARE!'   ... View more