Hi 🙂 my name is Ruby and I recently made a suggestion to one of the customer service representatives that I spoke with and he was very nice and tried to be as helpful as possible. Unfortunately, the site itself is what was causing the issues because of the limitations that it has for the tickets. I go to a lot of music festivals and the music festival scene is starting to become more mainstream. Most of these festivals are more than just General Admission and VIP. Every festival is different. I truly believe that if there was a place to put more “add ons” it would be much more appealing to a customer. Buying as a bundle is much better. For instance, I recently posted a festival ticket for sale that is 3 Day General Admission. I also have a camping pass and an unlimited shower pass that are two entirely different tickets, add ons. However, if I were to post the price of all 3 of these combined tickets the only thing the buyer would see is the combined price of all 3 which is NOT appealing to the buyer. This leaves me turning to sites like, “Radiate” to try and sell them on that isn’t a guaranteed safe place to sell. I think that if you have a person that does a little more research on music festivals that knows the types of add ons come with them, StubHub would have so many more customers turning to their site to sell tickets. I know personally, I would rather sell and buy from a safe site like StubHub, and a percentage be taken out because I know that it’s guaranteed. Other sites have people that scam. Even just a place for the seller to add comments about what also comes with the ticket would help, but the option to add on more would be most useful. Thank you 🙂
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