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StubHub Community Guidelines

Welcome to the StubHub Community! The mission of this online community is to provide a peer-to-peer and direct support channel for both Buyers and Sellers on StubHub. It is a place to exchange ideas, tips how to’s, techniques, and where our customers...

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by Community Manager Community Manager
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ticket help

I’m incredibly frustrated. I tried to contact Stubhub multiple times and no answer. The arena I would like to go to requires contactless mobile ticketing. The tickets I want to purchase are electronic download. What do I do? What is the difference be...

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StubHub Wallet

I agreed to take the 120% credit from a cancelled event in 2020. I've tried to use the credits for two events and the credits aren't being recognized.Are these credits good only for certain events, even though the majority is my money???

Tickets sent to me

I had incorrect tickets sent to me. The order information is correct & has the right seats next to each other, but the ones sent to print are in not mine! They are under someone else's name and different seats ect. What can I do? Thanks.

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New to Stubhub

Where do I find the access code? It says it’s in the email I received right after purchasing tickets but I don’t see it anywhere in the email! Any helpful hints? Thanks!

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COVID-19 Update

COVID-19 event updates As the COVID-19 situation evolves, we understand you might have questions about events, venue and team safety procedures, cancelations and postponements. Please review the following information: We’re working directly with our ...

Meet the StubHub Community Team

Mary Hill Sr. Manager of Social Experience My name is Mary Hill and I am the Sr. Manager of Social Experience for the StubHub Community. I have been with StubHub for 6 years and the leader of our Social Media team for 5 years. I am passionate about o...

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STUBHUB BEYOND TERMS & CONDITIONS

These StubHub, Inc. (“StubHub”) Beyond 2021 Program *”Beyond Program”) Terms and Conditions (“Program Terms”) apply to Participants who are admitted to the Beyond Program. Nothing in these terms and conditions modifies, alters, or nullifies the StubH...