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Moderator & StubHub Community Sign In Troubleshooting

Having trouble signing into and/or StubHub Community? 


Below is how you can fix that! and StubHub Community's sign-in process is a single sign-on. The sign-in info you enter for is the same for StubHub Community. 


If you can't sign into, reset your password through one of the following ways:


Desktop or Web Browser:

  1. At the login screen select 'Forgot your password?'
  2. Enter your email address associated with your StubHub account
  3. Check your email and follow the instructions to change your password

StubHub App:

  1. At the login screen tap 'Forgot password'
  2. Enter your email address if it's not filled in for you
  3. Tap 'Send link'
  4. Check your email and follow the instructions to change your password


Once this has been completed, you will be able to log into StubHub Community! 


Please send a private message to any of our moderators if you can't sign into but can sign into StubHub Community.


If you can sign into but not StubHub Community, follow these few troubleshooting steps: 


  1. Clear cache & cookies with restarting your web browser or using another web browser
    • Doing this will clear saved data and refresh your web browser's processes
  2. Check if you're signed into another StubHub account
    •  Only a single account can be signed in due to cookies



Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here