Yes this is normal. The seller is able to "upgrade" you up to 5 rows. As the rows get closer ( i think starting in row 6 or so the upgrade can only be 1-2 rows)
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!