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Topics with Label: Ticket Details

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 160 Replies
  • 40078 Views

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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  • 248 Replies
  • 80694 Views

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 27 Replies
  • 31586 Views

VIP Tickets

Question for anyone, if I purchase VIP or Early Entry tickets, will I need the original buyer or seller’s info to pick that up at the venue? I heard from some people, you have to have the buyer’s ID to collect.

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 3 Likes
  • 160 Replies
  • 40078 Views

Help! Not Seated Together?

I recently bought two tickets to a Bruins hockey game at TD garden but after receiving the tickets I realised that my friend and I would not be seated together (seating on ticket states: "Seat 21 - 24"). I only bought 2 tickets so I'm assuming that m...

by
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What BOX?

I recently purchased BOX seats at the Greek in LA. When I got the confirmation email, it just stated BOX and seats 50-53. However, when I called The Greek to find out which BOX this is, they stated all seats in each box are numbered 1-4. Is there any...

Cant transfer mobile tickets

I purchased mobile tickets to the NY Giants game for a client. There is no option on the app or regular site to transfer. I have contacted customer service twice to troubleshoot. Their "solution" is for me to contact the Ginats and try to figure it o...

Parking Location in Cleveland

The tickets I purchased for a Cleveland Guardians game at Progressive Field included a parking pass. However, it contains no information about which lot it was for. Is it the parking garage directly behind the stadium? It only says Section PARK2, Row...

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  • 1 Replies
  • 117 Views

Can't choose seats...only section and row.

I was trying to buy Braves tickets and all of a sudden, I'm not allowed to choose my seats. I bought tickets in April and was able to at least see the seat numbers and make a choice as to where I would be willing to sit. Now, I can only choose the se...