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Topics with Label: Ticket Details

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Ticketmaster screenshot

I bought tickets to an event and the tickets are just screenshots of ticket master tickets with a QR code. I don’t know how true it is but I read ticket master tickets don’t work if they are screenshots. So are my tickets actually legit ? Has anyone ...

Tickets for Postponed event

I had tickets to an event for October 2020 which was postponed to August of 2021. Will new tickets be sent to me? I am no longer able to view the old tickets and when I click my confirmation number I am sent to a page that no longer exists

When will I know my seat numbers?

I purchased spring training tickets for Minnesota Twins March 11th. My order still does not show the seat numbers for the 2 tickets, only Row 2. Since there are no other tickets being offered for that section and row I would like to know the seat num...

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I just bought tickets for a concert. The concert was originally on April 14th, but got rescheduled for August 10th. The tickets I received still say April 14th. How does that get fixed? Or is there something else I should do?

Tickets for events not yet on sale

About a month ago, I purchased tickets for two Phillies Spring Training Games in Clearwater Florida. Today STUBHUB cancelled the purchase. Ostensibly due to COVID-19. So I called for refund. Okay that's in Progress but 120 days. Please don't blame th...

  • 2 Replies