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Topics with Label: Ticket Details

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Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...

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by Moderator Moderator
  • 8 Likes
  • 0 Replies
  • 5335 Views

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 6 Likes
  • 28 Replies
  • 33640 Views

Soundcheck package tickets

If I bought two soundcheck tickets through stubhub and they sent through ticket master, my tickets say they’re a soundcheck package. Will my name be officially on the soundcheck? Will I still be able to get into soundcheck even if the person who orig...

Covid vaccines?

So, just purchased 2 tickets to see Keith Urban and then comes all 'the fine' print! Talks about MAY have to show vaccine record and have current jab within 2 weeks of concert. WTH do they not say that upfront? I will not get a booster period. May or...

Tickets wont arrive until concert date

Hi all! I recently purchased some tickets for a concert next week, but it says that the seller won’t have the tickets ready to send until the day of the concert. Will my tickets arrive in time? I’d like to be prepared ahead of time because the drive ...

Row and Seat Numbers?

Is there any way I can contact a seller to inquire about the row and seat number of a floor seat? (This listing for reference.) If the tickets are legitimate, they should have that info on hand, all tickets sold have rows and seats assigned. Thanks!

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