Mobile Ticket... Barcode Unavailable: Ticket Unavailable: Returned

[primetime249]

Looks like my purchase of tickets was somehow returned after the tickets were in my possession.  The mobile ticket when downloaded says Barcode Unavailable: Ticket Unavailble: Returned.  

There is no refund pending... and no help desk or number to call... Suggestions on what to do? 

Event is starting in 90 minutes and I don't know what to do?

[ChiTickets]

You should call Stubhub customer service immediately.  (Google their number.)

They may refund you.  But, the seller will be able to prove that they transferred the ticket.  Stubhub customer service is very bad at resolving any kind of complex issue, since they don't want to take the time to look into it.  Hopefully they get you replacement tickets or a refund, but you may end up having to pay for the tickets if you get the wrong support person.

[Melpik]

Hi @primetime249 

Call Stubhub  866-788-2482

[ChiTickets]

Also, make sure you take screenshots showing that its unavailable that also show the time on your phone, so its clear that its before the event.  That will help you prove it.  And, they may not be available after the event.