Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Missing ticket transfer email

Still awaiting tickets and concert is tomorrow! Panicking as we’ve laid way over the face value! I’ve tried emailing and leaving a voice note with no response! Last email said check emails but nothing at all! What shall I do? Will I get the money bac...

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StubHub Purchase, available on SeatGeek?

Bought tickets to the Cotton Bowl. 3 hours later my tickets were delivered to my email, I clicked on the link, and realized a code was sent to my email to accept...via SeatGeek - StubHub's competition. I didn't enter the code. Contacted StubHub, re: ...

Tickets say $0.00 are they vaild?

@TeamStubHub I’ve brought 2 tickets but have been relocated to Ticketmaster to receive them. The price on them says $0.00. Are these valid tickets? I will be travelling quite far to the concert so really want to know they’re vaild. From looking onlin...

Buying tickets to a contingent event

I am living overseas (Europe) and about to buy tickets for a contingent event.Stanley Cup Playoffs Game 5: Boston Bruins vs. TBD.Now there is a chance this game will never be played if:- Bruins get eliminated before the finals or lose in 4 games of t...


I bought game 7 tickets to the nba finals it was a contingent game and didn’t make it that far. Stubhub states for contingent games if a team gets eliminated and it doesn’t go to that game you get a refund. I still haven’t received mine and can’t get...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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