Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 19 Replies

Mobile ticket not transferred on time

My confirmation email says that the tickets I purchased would be delivered on 12/30 by end of day, but it's 12/31 at 7:33 PM and I still have not gotten the mobile transfer request. The event is tomorrow afternoon and it's getting close. Most of the ...

Chris Stapleton tickets

Why do the printed tickets to the Chris Stapleton tickets I purchased still have the original 2020 date? It was rescheduled to 2021 and that's what my receipt says but tickets are old date


The Music City Bowl game has been cancelled and we have a credit on StubHub. We would like money back instead of credit. Is that possible?

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Purchasing Tickets

I am trying to buy tickets to a football game on Craigslist and the person selling me the tickets are wanting to transfer them to me via my Stubhub account. Is this safe and legit and am I covered if the tickets don't work when I arrive to the game? ...

Haven’t received tickets

I purchased tickets for an event that is tomorrow and still have not received my tickets. I received an email this morning saying that my tickets have “shipped” and that I should receive them in email but have not gotten anything yet. Not sure what t...