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Topics with Label: Ticket Delivery

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Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...

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by Moderator Moderator
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 28 Replies

No tickets till last minute

Bought tickets for a hockey game 6 weeks in advance.Received email saying tickets are ready, I accepted tickets.They are not available for me to see online, or on the StubHub app or on the Tickemaster app because they will not release the barcode til...

Stubhub support no response

In December, I purchased tickets to a concert. The mobile tickets were supposed to be transferred by 12/25. I’ve spoken to Stubhub customer support twice via phone, and they state that I will be reimbursed for the cost or be given replacement tickets...

Order #, No Access Code

Is there anyway to find my tickets without an acccess code? I received an order confirmation number but have not received an access code. I also have not received notification of a transfer of tickets which was supose to happen on Jan 2, 2023 for an ...

  • 0 Replies

How will i receive my tickets

HiI purchased tickets over the weekend and I still haven't received them. My confirmation email states that they would be transferred by end of play on Sunday 7th January.This is the first time I've used stubhub. I've followed the 'where's my tickets...

No email from seller

Hi, we bought tickets for a match on saturday 14th of January, we received a mail from Stubhub saying that the tickets have been transfered and that we should have received an email from the seller. We did not receive any email from the seller, we al...

  • 1 Replies


I brought tickets for the Chicago whitesox game today and I have not received my tickets yet even tho the email stubhub sent meStates your mobile tickets are ready.