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Topics with Label: Ticket Delivery

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 16 Replies

My tickets

So i bought tickets the other day, and it says they contacted the seller. Is there a estimated time that I’ll get my tickets fully transferred to me? I have this worry in my head that they will just never be transferred.

Tickets haven’t been delivered

I have recently purchased tickets for a concert that is tomorrow on sept.25. The stubhub app said that I should receive my ticket on the 24th (the day before the concert) by the end of the day. Well it’s the end of the day and still no update. I need...

The seller cancelled the ticket transfer

I purchased tickets through stub hub and then instructed I had to accept the ticket transfer through AXS tickets. I did not accept the tickets right away and then received an email that the ticket transfer was called and I could no longer accept the ...

No More events

So I guess I understand the refund policy for a cancelled event is 120% toward another event. But what if there are no other events that interest me, if there will even be any? Is my money just going to keep rolling in my account till 2021?

Postponed tickets

I had an event postponed by coronavirus that has recently been rescheduled, but my Stubhub account says the tickets have expired (ie. it shows the event as already having occured) and the new tickets for the since rescheduled event are not appearing....