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Topics with Label: Ticket Delivery

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 22 Replies

Purchased tickets

Hi all I purchased tickets and have a confirmation number and my credit card was charged; however, I never received the tickets on the day of the event and it just says they will be on the way shortly

Email not loading

The ITM concert was posted due to covid in 2020 and now I'm trying to get my tickets off my email that was sent and it always goes to 502 error bad gateway no matter what browser I use, and my tickets are not showing in my orders on the website but I...

Transfer Cancelled

I purchased my tickets for subtronics from here. When the transfer to my axs account was supposed to occur they cancelled it before I could claim my tickets, now they are probably being resold. There was 4 minutes between the email sending the ticket...

Haven't received tickets yet

In July I ordered tickets to see Louis Tomlinson in Paris. I was supposed to receive the tickets on August 17th but I still haven't got them. Yesterday I found out that the show has been rescheduled (from February 7th to September 1st) but I haven't ...

Need Seller to Transfer Mobile tickets!!!

Hello! I ordered tickets for a concert about a month ago and under my tickets, it said that the tickets would be available via mobile transfer by June 7. It is now two weeks after the availability date and still no word on the tickets. My account sti...

never received my tickets

Bought tickets to rod stewart. Was suppose to receive tickets June 9, 2021. Concert was postponed until 2022. I would still like to have the tickets in hand so I know I didnt get scammed out of $500.They were quick to take the $ but not quick to emai...

Printed tickets not accepted anymore

I have tickets to an event at Sheas theater in Buffalo that I purchased before covid and it's been rescheduled a few times. It's now scheduled for April but the theater now only accepts mobile tickets and I only have printed. Will I be receiving new ...

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