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Topics with Label: Ticket Delivery

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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Can't find tickets

I purchased tickets and received email confirmation saying tickets are ready. They are not in my stub hub or MLB account. How do I get tickets? It provided a code to view tickets but there is no where to enter a code. Help ☺️

Can’t access my tickets. Help. !

I purchased Red Sox tickets on Stub Hub on my computer. I got an email that tix were ready. Computer says they’re mobileTickets but when I log into the app there’s no sign of them.I’ve noticed many answers say to “DM a moderator” for help but I can’t...

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