Do you want to browse tickets using another currency? When browsing tickets on StubHub, you have the option to select your preferred language as well as your preferred currency for checkout. You will select this on the home page for stubhub.com or st...
We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...
StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...
To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...
I bought premium ticket to the SF Giants game for 4/26/25. I bought the tickets 4 days before the event. The tickets were to be delivered the day of the event. My 2 kids and I are at the event and NO TICKETS! I tried the chat option and got kicked of...
StubHub is absolute trash the biggest scam on the market. Been trying to get a refund since03/26/2025. I messaged the day of my show and talked to Kevin Javier, he said he would escalate the issue up. Received an email on 4/1/25 stating they needed t...
purchased a 3 day pass to an eventwent day one. no issueday two no ticket in my acctcontacted stubhub, was tolld it was an axs issue took months to finallly resolve issue with axs which was multi faceted,it was not a 3 day pass it was a single day pa...
March 26th, 2025 - Purchased 2 tickets for today (April 18th, 2025). Account shows tickets confirmed. Will contact me via email when tickets are received by seller. Contacted Stub Hub via virtual assistant twice. (First response was to wait till 5 pm...
I wanted to share a really disappointing experience I had with StubHub, in hopes that it leads to a resolution—not just for me, but to prevent this from happening to others. I was not able to attend the fantasia and Anthony Hamilton concert. I never ...
Recently purchased 4 tickets for Jordan Davis at Mohegan sun. Bought 4 seats but won’t know seat numbers until the day before it says. There are like 10 more for sale in the same row which is odd…. Why don’t they give me a seat number?
I ordered tickets for a Kraken game - wrong tickets were delivered - have been trying to get the order cancelled but I keep getting the run around. Any ideas?
I purchased tickets in February for an April 13 show in Boston. Delivery was supposed to be April 10, but Fed Ex shows they were delivered early (Feb25) I never received them. Fed Ex shows tracking, but no photo proof of delivery and it was "signed f...
I purchased a ticket on Thursday 4/10/25 for an event that is on Saturday 4/12/25. On my order it says the ticket was transferred, however, I have not received it. I’ve checked everywhere and have even been monitoring my inbox and junk mail. I’ve spo...
Says waiting on release from event organizer
I purchased tickets to an NBA game on the side of the court. With only one hour before the game started, and despite multiple assurances from customer support, I did not receive the tickets I purchased.With 45 minutes to the game starting and having ...
Hi,I bought 4 tickets to Charli XCX in Chicago. I received an email from StubHub that my concert tickets were ready. I went to the official app and found my order and then clicked "claim tickets" which took me to what look like the actual tickets on ...
I purchased 6 tickets ($1,300) way back on Oct 23,2024 for Lion King show to take my grandkids. Today 4/5/25 was the show. Upon online purchase with StubHub, I received confirmation that I will receive tickets via Fedex by 4/3/25. It never arrived. I...
I bought a paper ticket from StubHub. And I'm from India For Jhope's Bangkok concert, and my ticket delivery date is 9th may and concert is on 11th may, i live in different country, so I'm scared if tickets are valid and will it come on time. Should ...
I wanted to share a really disappointing experience I had with StubHub, in hopes that it leads to a resolution—not just for me, but to prevent this from happening to others. I bought tickets through StubHub for an event on March 27, 2025, at the Jame...
I bought 4 tix to a concert in Atlanta this past weekend, and I cannot access AXS at all. I tried everything… using my online saved password, downloaded the app, forget/reset password, dropping VPN protection, logging in with Microsoft and FB acct, c...
Once I receive an email regarding my tickets, what app do I go to to receive them? The last time I bought LA kings tickets they would not let me in. They said I didn’t have the right app.
This month I had two different purchases within 14 days of each other and the seller failed to deliver the tickets on the day of the event, on both orders.On both occasions StubHub only refunded me the original amount that I paid for the tickets and ...
Spoiler (Highlight to read)So, it's been about a month since I bought tickets for WrestleMania 41 and the seller hasn't sent the tickets yet. The event is exactly a month out and I'm now worried the seller might not send the tickets. How close to the...
StubHub did not done anything to try and correct my order when I received the wrong tickets. I contacted StubHub immediately, returned the incorrect tickets, gave the time they asked for to they to correct my order or supply alternative tickets, noth...
I was unable to access my tickets the day if my event and the virtual assistant was no help and the link provided redirected me to the virtual assistant. I ended up having to purchase tickets at the box office. I called customer service and was told ...
Is there an issue with AXS on android? I purchased tickets a few weeks ago to two events, one was last week and I was told there is nothing that can be done until just before the event. Needless to say tickets never came, two hours on the phone on my...
Hello. We purchased two tickets for Bayern Munich game on April 26. We informed that tickets will be available and delivered at that day. We are coming from Canada and need to buy the flight ticket and reserve a hotel. Could someone advise can we be ...
Is it normal for someone to not release tickets until the day of the event? I appreciate the 100% StubHub guarantee, but the "guaranteed refund" for hundreds of dollars worth of tickets is less than appealing when I need to travel 8 hours and spend t...
Hi! I just bought 3 tickets for Stray Kids' concert in Toronto (happening in June 2025). It has been more than 10 hours but I still haven't received any email regarding the link to the Ticketmaster. A friend of mine bought Blackpink (happening in Jul...
I purchased 4 tickets for Pearl Jam in Atlanta on April 29 on StubHub. In the process, nowhere was it noted that the original buyer would have to meet me to let me into the venue (and there still isn't - you can still buy them without any notificatio...
I want to buy tickets to a concert for my vacation. The concert is in Italy and I don't have an address to ship the tickets to - as I will be traveling when the tickets are available. Can I pick up the tickets at the venue?
Do Not Buy From StubHub - Horrible Customer ServiceI purchased NIN tickets from StubHub on 1/30/2025I received incorrect tickets from StubHub on 1/30/2025I immediately contacted StubHub that same day to inform them and they asked for the end that wee...
Purchased tickets on Feb 5 for an Oct concert. Now March 1, no email with a confirmation number was received. I did received an initial email that read thank you for order -Order #-----------Is that all I need at this time?I am not comfortable waitin...
I bought 2 tickets for Bad Bunny in PR, but the charge hasn’t gone through yet (I made the purchase on Wednesday, February 26). Is that normal?Also, when will I receive the tickets? They are digital and have already gone on sale. I bought them throug...
StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem. I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong. But even...
Early January we bought 2 day passes to a show in April. We received 1 day passes and immediately contacted customer service. Since then they have repeatedly sent us the wrong tickets and now we are being told the right tickets will be sent the day o...
I just bought tickets to an event for which AXS was the primary ticketing. In order to receive the tickets, Stubhub sent me an email, making me create a new AXS account with a fake email address. Is this now the way AXS tickets are delivered? If so, ...
I have never used Stubhub before. I usually use GameTime and Vivid Seats. With GT and VS I got my tickets within a couple of hours of paying. My event is in 3 days and no tickets after I bought them a week ago. These tickets are for my autistic son. ...
I logged into my stubhub account and I was going to resell the tickets i purchased on stub hub because I was able to find other tickets. As I was doing this I noticed that under "your tickets" it says I can accept my tickets, so I deactivated the res...
So I bought tickets to a comedy show for me and my girlfriend deutenant, and for some reason, I get tickets never showed up in my email for me to accept. I had the receipt and all that, but the actual tickets from the seller never showed for me to hi...
I purchased 3 tickets in December for a 2/15 basketball game. As of yesterday night, 1 of the tickets was stolen back by the seller. StubHub sent me an email and said the seller wanted to offer me other tickets 5 rows back as a replacement. FYI I’m a...
Horrible experience. After taking the $700+ I paid 3 months in advance for concert tickets I was gifting to others, StubHub informs me via email that I may not receive my tickets until close to the date of event. Frustrating start. Months pass, it’s ...
Hi StubHub Community,I recently purchased a ticket for the Clippers vs. Grizzlies game on March 21 through StubHub, and I received an email confirming that my ticket is ready. However, I am unable to access it through the Intuit Dome app.I believe th...
A couple months ago I bought 4 tickets to the Billie Eilish concert on StubHub. I’m just now reading from multiple sources online, including Billie Eilish’s Twitter account that the tickets for this concert will NOT be eligible for transfer (except f...
Hello, I'm interested in buying tickets for a concert that is using Ticketmaster's "Face Value Exchange." Apparently, this only allows tickets to be resold at face value (via Ticketmaster) and the tickers are "restricted from transfer." I'm seeing ti...
I had tickets to a show at Madison Square Garden on 1/24/25. The tickets were purchased almost a year in advance. At 2:30pm the day of the show, which was at 8pm, I went to double check that my tickets were in my email. I didn't have the tickets. Wha...
FYI when buying tickets!!! Only after completing the purchase will they inform you that your tickets will be delivered the day of the event. If you are able to get in contact with them they only give you their BS line that your purchase is guaranteed...
I bought soccer tickets in November 2024, for a match in Turkish super lig between Fenerbahce vs Göztepe in January 2025.I went all the way to Istanbul from Liverpool UK.I been told to show my passport to the ticket office/box and my ticket would be ...
I bought tickets to a Tyler childers concert but when I went to claim them it redirected me to a link with the tickets and I cannot add them to my account. Now I am trying to sell them however, since they are not on my account I can't transfer them. ...
In November 2024 I purchased a ticket to the WM open in Phx in March 2025. In my confirmation e-mail it clearly says that my ticket would be delivered on March 7 via Fed Ex, the day before the event. This evening I received an e-mail saying that I ca...
Bought tickets in October 2024, to the Senior Bowl on February 1, 2025. Order confirmed and confirmation said tickets would be released to me on February 1, 2025 at 10:30 a.m. - the game started at 1:30 p.m. Will not go into detail but we require spe...
I just bought 4 front row dead center tickets for a show in July all the way across the country - and after purchase got the message that I won't get tickets until day of the show. They will give me comparable or better seats if I don't get these tic...
I bought tickets to Kite in Stockholm 1 February about ten days ago. Quite worried about the fact that delivery date is same date as the actual concert. Why is that? Would I travel to the venue if I still haven’t received the tickets tomorrow?
I purchased my tickets on January 11. Two tickets for my wife and me. We drove from Cincinnati to Atlanta for the game. StubHub said we would receive the tickets on the same day as the game ... January 20. No tickets were provided. I spoke with StubH...
StubHub is a big scam. I provided the right address and yet they didn’t deliver it on time. And I’ve called about 3 times and they keep saying “we are getting the replacement tickets link”. Ya okay.
I received seven tickets six in one email one in another I purchased eight tickets. How do I get my last ticket?
I purchased two tickets totaling $1936. Later that evening I got an email saying "your Stubhub Email Address was changed," which I didn't catch until many days later. Now I can't log into my account, and I never received a transfer notice for the tic...
1. I bought tickets for a PM event.2. I received tickets for an afternoon event.3. I called and I was told some ridiculous scenario of a possible refund and so accepted a voucher and listed tickets for resale.4. I called later and said, I am not a ti...
I’m Henrique and I’m from São Paulo, Brazil.I’m not being able to accept my tickets bought fron Stubhub…Last Friday Nov, 22nd, I bought tickets to Miami Open 2025 from Stubhub and received an email from Ticketmaster in order to accept them.I clicked ...
I have purchased tickets to an event next week (e-tickets) but it says they will only be available/delivered on the day of the event. I plan on travelling for this event but it seems a bit risky- what has the general experience been like with cases l...
Bought a concert ticket for Ado Hibana in Milan. The Ticketing service is Ticketmaster, and when I went to buy on their official site it was noted that the tickets are virtual only, and to be accessed trough the Ticketmaster App, or browser on mobile...
I have bought 2 tickets to the NBA on 12/31, I was told the tickets will be transferred by 12/24 and have recieved nothing. Stubhub said they will send replacement ticket options on live chat but I have recieved nothing from them. I have travelled fr...
Don't ever use stunhub. StubHub sucks. Period. Ordered tickets, booked a hotel and drove from Vancouver BC to Portland Oregon to bring my 3 sons to their first NBA game. 20 minutes before tipoff I received an email saying my tickets were cancelled by...
i need to find my purchased parking pass where do i look cant find it
Stubhub owes me a refund of $531.75 for tickets that never got delivered because it was reported stolen from Ticketmaster. Stubhub sent an email confirming that I will receive a refund in the amount of $531.75 on November 13th within 5-8 business day...
I bought tickets for an event being held in December as a Christmas gift for my parents. They cost almost $700. Drive nearly an hour to get to th venue. Tickets were never released by the seller and after 4 live chats and a phone call, literally all ...
I recently purchased tickets to the Ohio State playoff game. I thought I was purchasing club section 4 seats, which have a chair back and are close to the field. I went thru the purchase steps on the app and when complete it said tickets in section 4...
Purchased 5 tickets to Lions versus Buffalo Bills and arrived at event and accessed venue with no issues. Went to seats with no issue BUT midway through 1st quarter and a couple arrives and shows me their receipt that indicates we were in their seats...
I am interested in buying Metallica tickets. I only want night 2 of 2-day event. Ticketmaster still has regular tickets available, but sells them as a 2-day ticket. It specifically says you cannot split the ticket per day. Stub hub allows people to b...
I have bought a ticket for this gig today. A single ticket was way cheaper than the others so i pulled the trigger. £360. All others seem to be £500+If the seller doesn’t send the ticket will stubhub still get me a genuine ticket in to the event? The...
I have received SIX emails over three weeks that my tickets are ready and to accept them in the AXS app. They’re not. They keep “escalating” to no avail. The event is tomorrow. Customer service in chat and phone is a joke and they keep arguing with m...
I bought tickets to an event for June 28. Upon checking my email I noticed that I accidentally added a g to the end of my email so l'm unable to access my tickets. I need it changed to the right email so that I can access the tickets I bought. Please...
In celebration of our daughter beginning her career as an EMT worker with a local service, I bought two tickets to the Zach Bryan concert in Tulsa, OK in 9/23/2023 via AXS.COMTOURINGEVENT3 - for the 12/13/24 show in Tulsa OK. I confirmed the charges ...
First time StubHub customer here who just purchased a concert ticket. But m being told that I won't receive the mobile ticket until the day of the event. A tad concerning since I'm travelling and will have invested a considerable amount of money. Is ...
Hi StubHub Community,I bought 2 Coldplay tickets for Abu Dhabi event and paid over (1,200 AUD), (I live in Australia), and I still did not receive the tickets.Anyone can advise and or Assist?
TL DR; if you bought tickets via StubHub and are having issues getting your tickets, even if they have been transferred to another ticketing agent such as Ticketmaster, call Stubhub immediately. I purchased tickets in October for a show in November, ...
Seller was supposed to release my 2 tickets TODAY for N1 of Taylor Swift. Instructed by StubHub to contact them if haven’t received by date promised, but how do I contact Stub Hub? Help!!!! On flight to YVR.
Tomorrow 12/07 Taiwan Jay Chou Sat, Dec 07 Taipei, I haven’t received my tickets, is there any customer service in Taiwan?
I bought tickets for the Aaron Lewis concert at Beau Rivage in Biloxi, MS in November 2024. I purchased the tickets back in August. The tickets were transferred to my Ticketmaster account. A week before the concert I received an email stating my tick...
Hi everyone. I bought tickets since August, the ticket arrival date was December 1st. But it got pushed twice and now the website says that the arrival date is on the event date.I have a whole trip planned for this event. How am I supposed to travel ...
We purchased 3 tickets to an event tonight and when we got to the venue, we realized that the seller only transferred 1 of the tickets to us (via Ticketmaster). We called customer service and were told that we should have called when the tickets were...
Have people yet been sent their tickets for TS for this Friday, November 15th?
Hello - I purchased tickets on Stubhub for a concert a couple days ago. I have not received the tickets and the order just says I will receive them by the event date (which is Feb next year). I just went on Ticketmaster and saw that the same seats I ...
Seller scammed us for game on Sunday sent us wrong tickets, sent us SRO tickets, this is NOT. What we purchased. What do we do?SS
Seller waited and sent us tickets we did not buy for Packer Game. Seller sent us SRO tickets, which are not per Lambeau field to be sold. We do not have the seats we originally purchased. How to fix this scam?
I am being redirected to Ticketmaster Account Manager to accept my tickets for a game next week. It is failing at a screen where it asks me to sign up for SMS for notifications and I cannot seem to get past this. It is error'ing out. Any guidance?
The Army Navy Ticket's I bought over the summer have not been delivered to me and the delivery date on Stub Hub says that they will be transferred on Dec 14th by noon, which is Game Day. I have since resold the tickets as I can no longer travel to th...
I downloaded my TSwift tickets to my Apple Wallet months ago when I bought them. Should they still be in my StubHub account? So paranoid about having real tickets as the concert date approaches.Thanks.
I am having trouble accessing my Sabrina Carpenter tickets for Portland for tonight. I bought them on Stub Hub but am being directed to Ticket Master Account Manager to collect the tickets. However, the link to Ticket Master Account manager is not op...
My first purchase here. I need a guarantee for receiving the tickets I purchased here. I received notification, it might be months later, until I receive the purchased tickets.1. That’s too late to give as a gift in December.2. How do I know I will r...
Hello, A few months ago, I purchased 8 tickets (4 balcony, 4 GA). The balcony tickets were a mistake and I put them up for sale, they were purchased. I still haven't received my tickets yet even though I've been told they have been released by the ar...
Parking pass did not show up at all. Ordered 2 months ago. Called customer service twice and not helpful. Ignored their “guarantee” that they promised. Buyer beware
I purchased tickets to an event. Within minutes of that purchase, I went back to look at the other options I had been looking at before deciding, and BOOM, I had a confirmation that another set of tickets was purchased. I have no idea what I clicked ...
I purchased four tickets, but only received two. Is it typical to get them in separate allotments?
I bought a pair of tickets, and completely forgot to tag them as a gift for someone else.Does anyone know how to get them flagged to go to another recipient or make it so I can get the tickets to my folks when the time comes?
Don’t trust stubhub! They will give you the constant runaround - now I’m sitting in Indy having traveled from Seattle to see Taylor Swift with. I laid tickets. Customer service is horrible they just keep telling me to “wait for an email with alternat...
Getting a little concerned. I am going to be travelling 3 hours to a venue to watch a game. I bought tickets almost 5 days ago, and the mobile tickets has not been transferred to me yet. I know the literature says it will be there by the event. Howev...
I could not get into the concert due to stub hub email sending me to a sex sight after almost missing the concert I finally got a hold of stub hub and finally 20 min before the concert sent over my tickets. After standing in line 2 hours at will call...
ticket transfer was canceled by the sender is anyone else having this issue
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