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Topics with Label: Ticket Delivery

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 124 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 237 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 24 Replies

Ready On Date is after Concert Date

Good morning, I purchased tickets to an Elton John Concert a few years ago and that concert was postponed. That concert is this weekend and my "ready on" date is listed as January 31 but the concert is on January 29th. Can you help me get this cleare...

Hmm something went wrong Error. Help!

I cannot get my tickets from the get tickets button.. it has been this way since I purchased them back in November.. as its getting closer to the concert date and the fact I already sold the tickets. (Unable to attend) I would very much like to final...

I can´t get my tickets

I bought four tickets from Chile for an event in Orlando. I received the confirmation, but when I entered, the page appeared and it did not let me enter.In my account the link to get tickets appears, but when I click I get an errorPl...

Postponed Game Scheduled but No Tickets

I purchased tickets to the USC Arizona basketball game in January. It was postponed and is now rescheduled to February 5th. My account record has the original tickets in past events and reflects the game is postponed and yet to be rescheduled. When w...

Adding tickets to Apple Wallet

I recently bought SF Giants tickets, specifically on Stubhub because in the past, when I would purchase ticket I would be able to download them to my Apple wallet. With my most recent purchase of ticket I am unable to do so. Does stub hub no longer w...

  • 24 Replies

Accept Tickets link doesn’t work

Hi, I purchased tickets and the Accept Tickets button in my email directs me to the site where I’m supposed to be able to accept them but nothing comes up. It’s a rescheduled event at a different venue apparently but I paid for the tickets on this si...

Accept tickets not working

Clicking on the “accept tickets” in both the emails I received (stubhub and Ticketmaster) is directing me to another page with and error message of: ForbiddenYou don't have permission to access /member/transfer on this server.When I am on the stub hu...