Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team, but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date, which can cause delays with resolution, but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow-up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team, but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date, which can cause delays with resolution, but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow-up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#3]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team, but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date, which can cause delays with resolution, but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[SH123]

Hi team,

Seeking your assistance to include WCORCH section on Stubhub map and make it interactive for the following event;

Nurse John (18+ Event)
San Diego Civic Theatre
|San Diego, CA
Thu, May 22, 2025, 7:00 PM


Stubhub link: https:  //www.stubhub.com/nurse-john-san-diego-tickets-5-22-2025/event/156403725/


Primary link: https:/ /www.ticketmaster.com/nurse-john-the-short-staffed-tour-san-diego-california-05-22-2025/even...

[jemarie29]

Hi team,

Seeking your assistance to include ADACL section on Stubhub map and make it interactive for the following event;

Wicked (Touring)
Uihlein Hall Marcus Center
Milwaukee, WI
Sun, Aug 03, 2025, 6:30 PM

Stubhub link: https://www.stubhub.com/wicked-the-musical-milwaukee-tickets-8-3-2025/event/153329447/?quantity=0&se...

Primary link: https://www.ticketmaster.com/wicked-touring-milwaukee-wisconsin-08-03-2025/event/0700616ED23A5178 

Thank you!

[marylotustix00]

Hi Team,
Seeking your assistance to add label for SECTION ORCHESTRA for below event:

Event Name:Vincent Dubois
Venue: Performing Arts Center of San Luis Obispo, San Luis Obispo, California, USA
Event Date & Time: 23 Mar • Sun • 15:00 • 2025

Stubhub Link: https://www.stubhub.com/vincent-dubois-san-luis-obispo-tickets-3-23-2025/event/157474955/?quantity=0...
Primary Link:https://www.pacslo.org/events/detail/vincentdubois25
Thank you!

[marylotustix00]

Hi Team,
Seeking your assistance to add label for Section 200 Level for below event:

Event Name: Al Di Meola
Venue: Des Plaines Theatre in Des Plaines, IL
Event Date & Time: Fri, Apr 11 at 8:00pm

Stubhub Link: https://www.stubhub.com/al-di-meola-des-plaines-tickets-4-11-2025/event/157261514/
Primary Link:https://etix.com/ticket/p/71297404/al-di-meola-des-plaines-des-plaines-theatre
Thank you!

[erhsand]

Your algorithm for the Ryman Auditorium in Nashville is not working properly. It is not realizing that the actual front two rows in section 3 (and the entire venue) are AA and BB. As a result the default setting of Recommended tickets (which is default turned on) does not show those seats at all because they are always some of the more expensive seats (as they should be since they are the front rows of the venue). This basically means you cannot sell these seats on Stubhub. This is a recent change in the map that the algorithm is using. I'll bet if you look at the recent sales for this venue you will see almost no seats in rows AA or BB have been sold on your site. Please fix this as it would be helpful to both buyers and sellers to easily see the front row seats in this venue. Thanks

[sms1]

Please correct the missing seating section. Thank you.

VENUE LOCATION: the Fillmore, 8656 Colesville Rd, Silver Spring, MD 20910 

EVENT: Machine Head & In Flames with Lacuna Coil and Unearth

EVENT DATE: Tuesday, April 22, 2025

Missing Section: Box and Table seating, Premium Seating section in balcony level. Row 1 Boxes 1-5, Row 2 Tables 1-5, Row 3 Tables 6-11.

Link to stubhub event: https://www.stubhub.com/machine-head-silver-spring-tickets-4-22-2025/event/156176506/

MISSING SECTION: 

[sms1]

Please correct the missing seating section. Thank you.

VENUE LOCATION: the Fillmore, 8656 Colesville Rd, Silver Spring, MD 20910 

EVENT: Imminence

EVENT DATE: Friday, April 04, 2025

Missing Section: Box and Table seating, Premium Seating section in balcony level. Row 1 Boxes 1-5, Row 2 Tables 1-5, Row 3 Tables 6-11.

Link to stubhub event: https://www.stubhub.com/imminence-silver-spring-tickets-4-4-2025/event/155833085/?quantity=2

MISSING SECTION: 

[BMakler78]

Macy Gray

July 29, 2025

Ramova Theatre

This is a full reserved seating event. Please update the map.

SH:

https://www.stubhub.com/macy-gray-chicago-tickets-7-29-2025/event/157626079/

Primary:

https://ramovachicago.com/event/macy-gray-on-how-life-is-25th-anniversary-tour/ramova-theatre/

[SH123]

Hi team,

Seeking your assistance to add the General Admission section on Stubhub map for the following event;

Los Tucanes de Tijuana
Eagle Mountain Casino|Porterville, CA
Sat, May 03, 2025, 8:00 PM

Stubhub link:  https ://www .stubhub.com/los-tucanes-de-tijuana-porterville-tickets-5-3-2025/event/156459557/?quant...


Primary link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/removeAllSeats?

[SH123]

Hi team,

Seeking your assistance to make the 1st tier sections interactive on Stubhub map for the following event;

Evgeny Kissin
Davies Symphony Hall|San Francisco, CA
Sun, Apr 20, 2025, 7:30 PM


Stubhub link:  https ://www. stubhub.com/evgeny-kissin-san-francisco-tickets-4-20-2025/event/153515354/?quantity=0&...


Primary link: https://www.sfsymphony.org/seatme/single?id=22611