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Mobile Ticket not showing on order in Stubhub

I received the email saying my ticket is ready but the box where it shows up is still showing the message may take up to 1 hour...its been 14 months! When I click on view tickets ib the email titled your tickets are ready it takes me to my order but the tickets aren't there
Field Ops Central - StubHub Chicago

One block from Grant Park, home of Lollapalooza, Taste of Chicago, Blues Fest and more!​ Centered between famed streets Michigan Ave and State St (that great street!) StubHub Chicago is conveniently located near the iconic Broadway in Chicago theaters and Soldier Field. It hosts 450 square feet of space for an intimate event.​