Stubhub allowed me to sell tickets to a buyer that were non-transferrable. Admittedly, this was partially my mistake, but Stubhub also let the sale happen even though it was public knowledge that GA tickets are non-transferable for this concert.
So the tickets were sold for around $2000. I made repeated attempts to tell Stubhub that I would not be able to deliver the tickets and they didn't really have any suggestions. Finally, about a day before the event, they canceled the sale. Obviously, I never received funds from the sale.
I expected a 10% charge for the canceled sale, but they ended up charging me the entire ticket list price of about $2000.
If you add it all up, I'm out $2K, Stubhub profits $2K, and the buyer breaks even. How is this legal? Even if they refunded the customer their money, how do they get to charge me for the entire listed price of the tickets? This is a 100% penalty charge, which to me is fraudulent.
I asked customer service for clarification and they said they were holding the funds to find the buyer other tickets. But this ticket sale was for the last show so I know there is no replacement option. They had to have refunded the money to the buyer. I received no other notices about this.
Has anyone run into this? Any suggestions?
