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scamconcerns
New User

Why is SH filtering out my listings?

I listed my tickets about 30 hours ago. I priced them in the same price range as others selling for the same event. I just realized that Stub Hub automatically filters the listings so that only the “recommended listing” are visible. This is the default.
The average user browsing for tickets won’t know that only a select few of listings are displaying and that they will need to turn off the filter to see all tickets for sale. This is very frustrating. I lost 30 hours of selling hours because Stub Hub filtered me out. Why are they doing this?
2 REPLIES 2
winstoninside
Rookie

Re: Why is SH filtering out my listings?

put your ticket a couple of percent cheaper and there will be fewer questions

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SeeU5
Waterboy

Re: Why is SH filtering out my listings?

I stress the same concern week in and week out, and was given the StubHub community URL. For some reason, the algorithm for recommending tickets is set by default to look for section, row, extra features, restrictions, and lowest price (not true) for the selected quantity. It's more specific to a selected quantity and lowest price within a specific section. I agree with you that most, if not all, who go to StubHub to purchase tickets know not to manually disable the automatically enabled feature. Our valid concerns seem to fall on deaf ears. It is my hope that maybe one day our concern will be looked at and the default recommended button will be done away with or simply not be limited to one specific sectioned area and instead search across all similar non-premium and premium sections.
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