Wrongly hit with sales chargeback - HELP!!

[Mattg]

Here is a timeline of what has happened to me:

1. I bought tickets on stubhub for an Atlanta Hawks game, tickets were supposed to mobile transfer

2. Tickets were delivered to me, but not through a ticketmaster account transfer which is the normal method for hawks tickets. Instead, there were links posted on my order page, which went to a website called mysecurepass.com and had the ticket barcode

3. I decided to sell these same tickets on stubhub

4. After making the sale, I called stubhub support to ask them to move the ticket links to the new buyer's account

5. They told me they would take care of it (I have a support email from them to prove this) and nothing else would be required on my part

6. After the event I got an email saying my sale to my buyer was cancelled (my buyer claimed the links didn't work apparently)

7. I called stubhub support, they looked at the history, agreed with me that I had done the right things, and said they put in an "escalation", but that it would take 30-45 days.

8. Two days later, I got a second email saying I would receive a chargeback for the sale I made.

So basically I am out both the original purchase price and also the chargeback fee (which was much higher), and I didn't even get to go the game. This can't be legal. Please tell me what I need to do to fix this!!!!

[bossfan]

You can’t fix this as you’ve done all you can by talking to them. Stubhub needs to sort it out, good luck with that.

[KE18]

The same thing happened to me and I’ve been fighting with StubHub for over three months. I have gotten mostly, we are escalating this issue, but I have also received a check your bank account. You should get a refund in five days. I filed a dispute with my credit card company and I’m spamming every possible way I can to let people know how awful StubHub is. I don’t know if it’ll help, but it makes me feel better. I’m out $1200.