StubHub's Field Operations
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Field Operations and Last Minute Services

StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan experience. Field Operations services include, but are not limited to:

  • - Last Minute Services Ticket Pickup (see description below)
  • - In-person customer service and sales with local experts in NYC, LA and Chicago plus a variety of pop-up events throughout the year
  • - Fan activations and hospitality at StubHub and partner locations and venues

Last Minute Services ticket pickup (LMS) allows traditional hard-stock tickets to be listed for sale until event day. Field Operations offers LMS coverage on tons of local events from one of our fixed office locations, but did you know we also offer LMS for a variety of other events? LMS REMOTE EVENTS are covered from offsite pickup locations (usually a nearby hotel or restaurant) which function as temporary LMS offices. These locations offer sellers the opportunity to keep their tickets listed until event time and buyers the ability to purchase last minute.

This page and calendar below will offer valuable information as to what is going on at our offices in NYC, LA and Chicago, plus what LMS events are being covered, where to ship your tickets and anything else you may need to know to about how Field Operations is serving our fans!

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transfer tickets

I purchsed tickets to the Missouri foot ball game. The date has been moved twice and now I cannot attend. I would like to transfer them to a friend but dont have the option to transfer them via Apple wallet. Help

Virtual VIP Experiences - Broadway Meet & Greets

Calling all Broadway fans! StubHub is so excited to be able to bring you closer than ever to your favorite shows! Through one of our private virtual meet-and-greet experiences, you can hang out with Broadway stars from Hamilton, Wicked, Dear Evan Han...

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NYC LMS Will Be Closed Due to COVID-19

Wednesday, March 18th, will be the last day of office hours for NYC LMS. Due to the coronavirus and our efforts to enhance customer and employee safety, our office will be closed until further notice. For immediate support, please contact our Custome...

StubHub Los Angeles New Office Hours

Due to the COVID-19 spread we are limiting our customer facing hours during this time for the time being. StubHub LA650 W 12th StLos Angeles, CA 90015 Hours:Monday - Friday10am - 2pm Please feel free to email in to if you cannot ...