StubHub's Field Operations
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Field Operations and Last Minute Services

StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan experience. Field Operations services include, but are not limited to:

  • - Last Minute Services Ticket Pickup (see description below)
  • - In-person customer service and sales with local experts in NYC, LA and Chicago plus a variety of pop-up events throughout the year
  • - Fan activations and hospitality at StubHub and partner locations and venues

Last Minute Services ticket pickup (LMS) allows traditional hard-stock tickets to be listed for sale until event day. Field Operations offers LMS coverage on tons of local events from one of our fixed office locations, but did you know we also offer LMS for a variety of other events? LMS REMOTE EVENTS are covered from offsite pickup locations (usually a nearby hotel or restaurant) which function as temporary LMS offices. These locations offer sellers the opportunity to keep their tickets listed until event time and buyers the ability to purchase last minute.

This page and calendar below will offer valuable information as to what is going on at our offices in NYC, LA and Chicago, plus what LMS events are being covered, where to ship your tickets and anything else you may need to know to about how Field Operations is serving our fans!

Category activity

West Side Story Ticket Giveaway

Fans can win a chance to see the up and coming but classic Broadway show West Side Story on Thursday 1/16. Fans can enter into the raffle, in person at 1412 Broadway, anytime from Monday-Wednesday 9am-9pm and Thursday 9am-5:30pm.

Mobile Tickets

I have mobile tickets to a sporting event I have accepted the tickets and they show on my iPhone. When displayed, a series of blue lines go back and forth across the bar code. Is this normal? Will I be able to get into the event?

by Don8
  • 1 Replies

StubHub NYC Fan Of The Month

StubHub Fan of the Month for December is Aretha Aja! She entered our weekly ticket giveaway last month for a chance to see one of NYC hottest show, Jingle Ball! For that particular giveaway we were accepting toys for Toys for Tots and she was nice en...

Devils v. Rangers Ticket Giveaway

This week win a chance to see the Metropolitan Division rivals New Jersey Devils against the New York Rangers at the one and only Madison Sqaure Garden. Fans can enter, in person, at our office on 1412 Broadway anytime from Monday 1/6 to 5:30pm Thurs...

Barclays Center Qatar club

If you are planning on going to a Nets game at Barclays center, I suggest getting seats with access to the Qatar lounge (most seats in the VIP sections on the StubHub map include access to this lounge). In the lounge you have access to untimited food...

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