StubHub's Field Operations
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Field Operations and Last Minute Services

StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan experience. Field Operations services include, but are not limited to:

  • - Last Minute Services Ticket Pickup (see description below)
  • - In-person customer service and sales with local experts in NYC, LA and Chicago plus a variety of pop-up events throughout the year
  • - Fan activations and hospitality at StubHub and partner locations and venues

Last Minute Services ticket pickup (LMS) allows traditional hard-stock tickets to be listed for sale until event day. Field Operations offers LMS coverage on tons of local events from one of our fixed office locations, but did you know we also offer LMS for a variety of other events? LMS REMOTE EVENTS are covered from offsite pickup locations (usually a nearby hotel or restaurant) which function as temporary LMS offices. These locations offer sellers the opportunity to keep their tickets listed until event time and buyers the ability to purchase last minute.

This page and calendar below will offer valuable information as to what is going on at our offices in NYC, LA and Chicago, plus what LMS events are being covered, where to ship your tickets and anything else you may need to know to about how Field Operations is serving our fans!

Category activity

getting support

Bought tickets using apple login.. app says they have been delivered.. However, I have received no email anywhere to be able to retrieve them... so I'm trying to get support... but my only option is to call in with a wait time over 3 hours?!?... you ...


Refunds vs resellIf you purchase a ticket and within 24 hours want a refund, why can’t they issue one? You don’t have the ticket to even resell it so why is that an option

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Credit From Stubhub

Hello, I received a credit from stubhub from a last year’s concert that was canceled due to covid. I used to be able to see the coupon they gave me on my account by looking at my old purchases pulling up that concert tickets. Now I can’t find the cou...