StubHub's Field Operations
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Field Operations and Last Minute Services

StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan experience. Field Operations services include, but are not limited to:

  • - Last Minute Services Ticket Pickup (see description below)
  • - In-person customer service and sales with local experts in NYC, LA and Chicago plus a variety of pop-up events throughout the year
  • - Fan activations and hospitality at StubHub and partner locations and venues

Last Minute Services ticket pickup (LMS) allows traditional hard-stock tickets to be listed for sale until event day. Field Operations offers LMS coverage on tons of local events from one of our fixed office locations, but did you know we also offer LMS for a variety of other events? LMS REMOTE EVENTS are covered from offsite pickup locations (usually a nearby hotel or restaurant) which function as temporary LMS offices. These locations offer sellers the opportunity to keep their tickets listed until event time and buyers the ability to purchase last minute.

This page and calendar below will offer valuable information as to what is going on at our offices in NYC, LA and Chicago, plus what LMS events are being covered, where to ship your tickets and anything else you may need to know to about how Field Operations is serving our fans!

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NYC LMS Will Be Closed Due to COVID-19

Wednesday, March 18th, will be the last day of office hours for NYC LMS. Due to the coronavirus and our efforts to enhance customer and employee safety, our office will be closed until further notice. For immediate support, please contact our Custome...

Payment for tickets

I noticed that there are quite a few people that have not been paid for tickets they sold. Is this a common problem with this company? Because I have not received payment or been contacted by Stubhub to address my problem. I sold two tickets over thr...

rolling stones refund

i understand we will receive a refund on tickets bought in early 2020 ( i think before march 2020) i got no notification and found out by looking at the website. tickets were supposed to be refunded by end of may. i have not received my credit for ro...