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StubHub Community Guidelines

Welcome to the StubHub Community! The mission of this online community is to provide a peer-to-peer and direct support channel for both Buyers and Sellers on StubHub. It is a place to exchange ideas, tips how to’s, techniques, and where our customers...

by Community Manager Community Manager
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Refund money

I bought concert tickets last year and the event got canceled due to covid, and I was promised I would have a full refund back by may 31st. I still havnt gotten my refund even tho I put my new card information on there and tagged my PayPal along with...

ticket for the eagles

I have been on hold for over 3 hours . I have bought a ticket for myself order number 278-47357 arz I finally got through and the lady that answered said I had put the ticket back on Stub Hub which I never did. She said she would transfer me to someo...

Yacht Rock Review Refund

Hi Anyone know about the refund or reschedule status for the March 28th 2020 Boston show? They are coming to Boston in August but doesn't say reschedule and I wondering when we will be refunded?


I sold my tickets and transferred them through the mobile app but it is still saying my tickets have not been delivered and I did this over 10 hours ago. My payment is not coming up. Anyone else have this problem and is there anything i should do?