StubHub Community

CameronJ · ‎09-15-2020

@orangebaxter22 - The barcodes from Clemson should be able to be accepted now. If you don't have the barcodes, you will need to speak with the school to enter them in. If you're having issues still, please send a private message to any of our moderators as we'll be happy to review this further directly on your account. Thank you!

CameronJ · ‎09-14-2020

Hi, @Sarahmsachs! I'm truly sorry for any issues. If an order ever needed to be refunded, we would never ask for you to go ahead and purchase gift cards as we have all of your payment info safely and securely within our systems. It is a process that if a purchase is eligible to be refunded can be done so without ever asking for any personal information. I'm sorry but there isn't anything we can do if the card numbers were already provided and you will need to contact the gift card issuer to see if there is anything they can do to help. We are happy to take some information and report it further to our Trust & Safety team to see how they can have this stopped in the future. Please send and of our moderators a private message using the link below with your email address and zip/postal code. Thank you! https://stubhub.community/t5/notes/composepage

CameronJ · ‎09-14-2020

Hi, @Drums5150! Sorry to hear about the ticket. This is something we do need to work with the seller on and ask that the be able to correct the situation as possible. If not, we are happy to review other options with you. We're happy to help here on Community if you need us. Just shoot any of our moderators a private message so we can. Thanks!

CameronJ · ‎05-01-2020

Hello, @pilecarls8! We may reach out to you to see if reprints are possible if something does happen with the tickets. This would be a buyer issue though and you would still be guaranteed to be paid. I'd be happy to help in private message if you still need us.

CameronJ · ‎04-28-2020

Hey, @ConnerLawson! @Melpik is right as a moderator can help with this and see what options we have for you. I'll send you a private message now. Other fans with a similar issue are welcome to send a private message to any moderator as well. Thanks!

CameronJ · ‎04-21-2020

The timeframe is not correct as we are still processing many events at this time and it has created quite the delay. We are working through them as quickly as we can but my apologies if it still isn't updated.

CameronJ · ‎04-16-2020

Hi, @ttop71! Since there are so many events affected at the moment, there has been quite the backlog and is taking us a moment to have things updated. We are on this and will have each request reviewed and updates made as quickly as we can. Our apologies for any issues. Thanks for reaching out to us on the StubHub Community!

CameronJ · ‎04-04-2020

Hi @DocPablo, I did reach out to your earlier to help with your issue. I am a StubHub moderator/employee and would never ask you for any such as your password, full credit card info, etc. The information we would ask for is to verify the account. We are not able to go into details of your account/order unless we are able to verify your information. What we would ask for to verify fans are email address and zip/postal code with the account but there are other methods available if you're not sure what you provided. Please reply to the private message I sent earlier if you still need my or any of my fellow moderators to help today. Thank you.

CameronJ · ‎04-04-2020

Hi @MT509, Many events are affected at the moment and it has caused it so that our events team is extremely backed up right now. We are working on having all events updated as quickly as possible. We will have emails for affected events as quickly as we can. Thank you for helping to keep the site up to date!

CameronJ · ‎04-04-2020

Hi, @rwhite! If you have received a coupon for 120% from a canceled event, then the coupon is specific to your account and no one else's. Because of this, the coupon can't be offered for sale or issued to anyone else's account.

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