StubHub Community

Hey, @Newguy97!    This depends on the type of delivery your tickets are in.   Mobile or Flash Transfer tickets, then you will be provided with the buyer's name and email address so you can fulfill the tickets. Though you are given this information, these details can only be used to complete the transfer of the tickets to the buyer. If you're having issues with completing the transfer, then you'd want to contact a moderator to have the issue looked into.    PDF tickets may have your name on the tickets. No alterations or changes can be made to the tickets as any changes could make them invalid. This would be the only identifiable info that shows with your tickets though.      Paper ticket (UPS) will have a prepaid label provided to you to ship the tickets to the buyer.    All other methods are ones handled by us and no details of either the buyer or seller are provided.   ... View more

Hey, @Amberderks!    If you listed and sold tickets that are only on Will Call pickup, my apologies but the sale would need to be canceled. We do not allow Will Call as a delivery method as there is no way to 100% confirm the tickets are there or that the buyer picked them up.    Sellers do need to ensure that when they list their tickets that they are able to fulfill using the method they have chosen. If not, the order would be canceled with charges being placed as the tickets were guaranteed to the buyer.    I'm really sorry for any inconvenience with this. I'll send you a private message to see how we can help though and potentially keep the sale.    Other sellers with a similar issue are welcome to send a private message to any of our moderators.    Thank you! ... View more

Hi, @mikediana71!    My apologies for any issues with the disclosure.    When sellers list their tickets, they do need to ensure that they are including any necessary disclosures (Wheelchair Seats, Obstructed/Limited View, etc.). If not, buyers are covered by our FanProtect Guarantee and the seller is held liable for potential charges.    However, if a seller does include these disclosures, they do appear within the listing with whichever platform you're using (app or browser). The disclosures would show when selecting the listing, at checkout, and after within email confirmations or your order history.    We wouldn't be able to cancel or refund a purchase under these reasons as the seller did include the necessary disclosures and would be guaranteed to be paid. Now, you are not stuck with the tickets though as you can always relist them back on StubHub. To help, we would be happy to arrange it so that if the tickets sell, we will waive our selling fee so that you get 100% of the price you set.  You're welcome to send me a private message if you're needing this to be done.    I do appreciate your feedback though.  ... View more

@MachoMaine - Tickets that would need to be retrieved from the box office can't be sold on our site as that falls under "Will Call" delivery. Since we can't fully confirm the buyer picked up the tickets or that they truly are there, we don't allow this method on our site.    If the entire show is to be picked up at Will Call though, we'll want to review this further. I'll send you a private message now. Thanks!  ... View more

Hey, @RamRod!    We don't have a way for sellers to be notified of listings or sales through Text/SMS at this moment. It is one definitely to consider though so thank you for the suggestion! I'll make sure this is shared with the appropriate team.    ... View more

Hey, @tzvie!    Unfortunately, extended times for listings are not granted unless there is a specific situation that calls for it. However, the timeframes that you may have seen earlier have recently been adjusted. So, I've updated the timeframes above to reflect the correct info for all of our sellers.   If you have the option to transfer then you can list them and they will be available up to 4 hours before the event start time.    Very sorry for any confusion but good luck with selling your tickets!  ... View more

Hey, @James12481!    If you shipped the tickets with the label we provided, they scanned in with UPS but haven't moved, then we'll want to review and help. I'll send you a private message now.    Other fans who have a similar issue with tickets have been stuck in transit with UPS are also welcome to send a private message to any moderator.  ... View more

Hey, @ashtonembry1!    StubHub is a marketplace where fans buy and sell tickets. So, fans from all over the world are welcome to purchase tickets to an event if it is listed on our site and listings are available. :) ... View more