StubHub Community

Hey, @Newguy97!    This depends on the type of delivery your tickets are in.   Mobile or Flash Transfer tickets, then you will be provided with the buyer's name and email address so you can fulfill the tickets. Though you are given this information, these details can only be used to complete the transfer of the tickets to the buyer. If you're having issues with completing the transfer, then you'd want to contact a moderator to have the issue looked into.    PDF tickets may have your name on the tickets. No alterations or changes can be made to the tickets as any changes could make them invalid. This would be the only identifiable info that shows with your tickets though.      Paper ticket (UPS) will have a prepaid label provided to you to ship the tickets to the buyer.    All other methods are ones handled by us and no details of either the buyer or seller are provided.   ... View more

Hey, @Pakman!    You're taking the right steps to list your tickets from the MLB Ballpark app. What's most likely going on though is that we're not quite ready with the team to accept barcode into our systems as not every team is quite ready to accept regular season tickets at this time. All teams will be ready within enough time for the home openers though.    You can still list your tickets now if you'd like though. What you would have to do though is head to our site directly, find your team's home opener or the game you're selling for, and list without the barcodes. Once we're ready, you can enter the barcodes to the listing or sale at that time. If you're not seeing the barcodes on the app, then log into a desktop with your team account or contact a team representative to have those provided.  ... View more

Hey, @Amberderks!    If you listed and sold tickets that are only on Will Call pickup, my apologies but the sale would need to be canceled. We do not allow Will Call as a delivery method as there is no way to 100% confirm the tickets are there or that the buyer picked them up.    Sellers do need to ensure that when they list their tickets that they are able to fulfill using the method they have chosen. If not, the order would be canceled with charges being placed as the tickets were guaranteed to the buyer.    I'm really sorry for any inconvenience with this. I'll send you a private message to see how we can help though and potentially keep the sale.    Other sellers with a similar issue are welcome to send a private message to any of our moderators.    Thank you! ... View more

Hi, @mikediana71!    My apologies for any issues with the disclosure.    When sellers list their tickets, they do need to ensure that they are including any necessary disclosures (Wheelchair Seats, Obstructed/Limited View, etc.). If not, buyers are covered by our FanProtect Guarantee and the seller is held liable for potential charges.    However, if a seller does include these disclosures, they do appear within the listing with whichever platform you're using (app or browser). The disclosures would show when selecting the listing, at checkout, and after within email confirmations or your order history.    We wouldn't be able to cancel or refund a purchase under these reasons as the seller did include the necessary disclosures and would be guaranteed to be paid. Now, you are not stuck with the tickets though as you can always relist them back on StubHub. To help, we would be happy to arrange it so that if the tickets sell, we will waive our selling fee so that you get 100% of the price you set.  You're welcome to send me a private message if you're needing this to be done.    I do appreciate your feedback though.  ... View more

@MachoMaine - Tickets that would need to be retrieved from the box office can't be sold on our site as that falls under "Will Call" delivery. Since we can't fully confirm the buyer picked up the tickets or that they truly are there, we don't allow this method on our site.    If the entire show is to be picked up at Will Call though, we'll want to review this further. I'll send you a private message now. Thanks!  ... View more

Hey, @RamRod!    We don't have a way for sellers to be notified of listings or sales through Text/SMS at this moment. It is one definitely to consider though so thank you for the suggestion! I'll make sure this is shared with the appropriate team.    ... View more