StubHub Community

Hi, savannahgsmith!    Thank you for sharing your recent experience and this feedback with us.    I am so sorry for any issues with the tickets but glad to hear the agents did their best to help.    Truly, issues with tickets are rare to happen with us but if there are, we do have you covered with our FanProtect Guarantee where we are happy to help with potential replacements or a full refund. For replacements, we will see what we have available that are comparable or better. However, StubHub is only a marketplace where fans buy and sell tickets. The tickets you find on our site are sold to you by another fan. If there are issues, we will do our best to provide comparable or better seats. But, there are a few guidelines we must follow in order to provide them.    Such as, listings need to be available on our site, meet with a certain price range, match the quantity you purchased, and more. If we don't have any listings or if the listings we have do not meet these guidelines, we are sorry but we may not be able to provide replacements. If there are listings on our site but are considered downgrades, we may still offer them to you so you can attend.    Still, I am sorry for the trouble and the issues at the event. I'd be glad to review this more and go into specific details of the issues on the order if you'd like. You are welcome to send me a private message with your email address, zip/postal code, and order number with StubHub if you'd like me to.    Thank you again for reaching out to us here on StubHub Community!      ... View more

Hey, @ErinLa22!    Depending on the delivery type of the tickets, you might not have the permissions needed to relist the tickets. Don't worry though! We can look at having that approved and added to your account so you can. I'll send you a private message now.   Other fans with a similar issue are welcome to send any of our moderators a private message as well. Thanks!  ... View more

Hey, @camillet!    Sounds like when you listed the tickets on StubHub, it was done as Mobile Transfer and not as PDF (like how you received them). No worries if you did! You can report an issue and delivery method change right on your sale.    Head to a desktop browser and go to My Tickets > Sales > Make Changes > I need to change the ticket type to have this done.    However, if this feature is not always available for all events and a moderator would need to review this further to see how we can help. Just in case you can't make the change, I'll send you a private message now to see how I can help.    Other fans with a similar issue are welcome to send a private message to any of our moderators. We'll gladly help! :)  ... View more

Hey, @alex2803!    With VIP and other certain types of tickets, they are not always transferrable or require information to be shared; which would violate our privacy policies. If you have any details to share that shows the tickets are transferrable and don't require additional information to be provided, we can see about having this added. Gather those details up if you can and send me or any Moderator a private message. We'll be glad to help!  ... View more

Hey, @jpchicago1!    My apologies for any issues with the view of the section on your listing. The view that appears on a listing is only an approximate view and not an exact view from the seat you have listed. However, if not showing, then this is details we would need to share with our maps and technical team to review. If a view needs to be ordered, it can take some time to be built and placed into the event and the listing that may be affected.    I'd be glad to make sure you are set and push this along even further if need be. I'll send you a private message now.    Other fans with a similar issue with the view of the section not appearing with their listing are also welcome to send a private message to any moderator. We'll gladly review.  ... View more

Hey, @diymarketing!    Awesome you're going to an EPL match.   With a lot of EPL games, tickets are not issued out until roughly 1-2 weeks before the game is played. So, if you're traveling, you'll want to make sure where you are staying is aware and can hold on to the tickets in case they arrive before you do. You'll want to reach out to that person as you are correct as well, we don't allow contact between buyers and sellers. A seller is only obligated to make sure they deliver to the address that is provided.    If there are any issues with delivery or the tickets themselves, please send a private message to any of our moderators. We'll gladly review!    Thanks! ... View more

Hey, @PF!    If you're looking for Club Pass, unfortunately, we don't have any available at this time. Best to watch the event and set price alerts to be notified if tickets come available. :) StubHub is a marketplace where fans buy & sell tickets. The tickets would be sold to you by another fan using our services. :)  ... View more