StubHub Community

Hi @Jg4888,   My apologies for any issues with the sale being canceled. Sellers do need to ensure that they are listing their tickets correctly and if not, it may be canceled. However, it does sound that the listing may have been done correctly and I certainly want to help and review. I'll be sending you a private message now so we can.    Other fans with a similar situation are welcome to send a private message to any of our moderators as well. Thank you.  ... View more

Hey, @Tuckermckenna!    I'm really sorry for any issues with accepting the tickets. The tickets may have already been accepted or canceled/expired by the seller or primary ticket provider. We can still help though and look at our options to get you your tickets! I'll send you a private message now.    Other fans with a similar situation are also welcome to send a private message to any of our moderators.  ... View more

@mlbcity - Tickets to the actual event are listed on our site. However, if there are concerns with fulfillment restrictions/issues for camping passes, those may not be eligible to be sold with us. You are welcome to request that a camping pass event be added. Just click here to do so! ... View more

Hey, @mlbcity!    Not all events are eligible for resale for a few different reasons. For example, events that are for charity, have concerns with fulfillment restrictions/issues, or tickets were free are not eligible for resale on our site. We also do not support certain artists or events that do not align with our corporate values. These same standards would apply to parking or camping passes as well.   Each event is reviewed in full by our events team. They will make the decision if an event is eligible for resale on our site. If determined ineligible, it could be for any of those reasons among others.      ... View more

Hey, @Pakman!    You're taking the right steps to list your tickets from the MLB Ballpark app. What's most likely going on though is that we're not quite ready with the team to accept barcode into our systems as not every team is quite ready to accept regular season tickets at this time. All teams will be ready within enough time for the home openers though.    You can still list your tickets now if you'd like though. What you would have to do though is head to our site directly, find your team's home opener or the game you're selling for, and list without the barcodes. Once we're ready, you can enter the barcodes to the listing or sale at that time. If you're not seeing the barcodes on the app, then log into a desktop with your team account or contact a team representative to have those provided.  ... View more

Hey, @jenerationx!    My apologies for any concerns about the sale. I definitely can understand the concerns but I'd be happy to help.    Now, there could be a number of reasons why a buyer hasn't accepted the tickets. Such as the email to accept the tickets has been placed in their spam/junk folder, wasn't received from the primary, or the primary is having technical issues where fans can't accept for the time being. If a buyer reaches out to us that they don't have the email to accept, then we will work with the buyer and troubleshoot routes to help them. If need be, we may contact you to ask that the tickets been retransferred.   If there are further issues, we will review everything in full still to ensure the correct action is taken.    I'd be happy to help and give the buyer a nudge to accept the tickets though. I'll send you a private message now.    Other fans with a similar issue are also welcome to send a private message to any of our moderators. Thank you!  ... View more