StubHub Community

Hello, @pilecarls8!    We may reach out to you to see if reprints are possible if something does happen with the tickets. This would be a buyer issue though and you would still be guaranteed to be paid. I'd be happy to help in private message if you still need us.  ... View more

Hey, @ConnerLawson!    @Melpik is right as a moderator can help with this and see what options we have for you. I'll send you a private message now.   Other fans with a similar issue are welcome to send a private message to any moderator as well.   Thanks!  ... View more

Hi, @rwhite!    If you have received a coupon for 120% from a canceled event, then the coupon is specific to your account and no one else's. Because of this, the coupon can't be offered for sale or issued to anyone else's account.  ... View more

Hi everyone!    So sorry for the show being rescheduled. If an event is postponed or rescheduled to a new date, then our Postponed & Rescheduled Event policy is how we are able to help. If an event is postponed and then rescheduled, the tickets to the new date are valid and you are welcome to attend. If not, we are sorry if you can't. We would not be able to cancel/refund the purchase if you're not able to attend as the event is still set to happen just on a new date. Fans who can't attend are welcome to relist their tickets back on StubHub and can contact us so we can see how we can help exactly.    Right now, we are still confirming details with EDC and will have email communications sent out as quickly as we can.    If you are needing any help, please feel free to send a private message to any of our moderators with your email address, zip/postal code, and order number.    Thank you!  ... View more

Hi, @cindylaj!    We are aware of the tour and this has been escalated to our events team to review and work on. All fans who bought or sold for a date on the tour will be notified as soon as possible by email.    We are still working through many events at the moment so it may take a moment. But, we're on this for everyone.   Thanks!  ... View more

Hey, @ssantgross!    Since the Reserved Lawn Access tickets require an actual Lawn ticket to sit there, you would list these as Lawn General Admission with a quantity of 3 and whatever delivery method you have them on.   If Reserved Lawn Access does not have any requirements (such as photo ID, same name, etc.), then it is possible we could add in a comment with the listing that it is also with the tickets. I'll send you a private message to get more details from you and see what we could do.    Thanks!  ... View more