StubHub Community

Hey, @mariko9990!    We'll want to review your sale directly and help. I'll send you a private message now so we can.    Other fans who have mobile tickets to this show but are not seeing the option to transfer are welcome to send me or any of our moderators a private message. Be sure to include your email address, zip/postal code, order number, and a screenshot showing the option to transfer is not available.    *Screenshots can be attached to a private message thru our desktop site only. You will select "Photos" from the response box  ... View more

Hi, @DonCoyote!    I'm very sorry for any issues with the wait times. We are always happy to help our fans however they decide to contact us. We're happy to help here on StubHub Community as well. :) Fans are welcome to send a private message to any of our moderators.    I'll send you one now so we can review this further if you still need us!    So sorry again for any issues. Thank you for the feedback.  ... View more

I certainly can understand your concerns. We don't allow fans to pick seats as this could leave the seller with an odd paring and tickets that are not consecutive/next to each other. However, our site does work that it will issue the lowest seats available. These tickets sound like an amazing deal and wouldn't want you to miss out.    We're always happy to help if you have any other questions or concerns though. :) ... View more

@CJSL - If the listing doesn't say Aisle, then we can't guarantee they are on an aisle. If tickets are purchased and they do not have this added comment, we wouldn't be able to cancel refund your order as the seller is guaranteed to be paid as long as there are no issues covered by our FanProtect Guarantee.    You can actually use our filters to look for listings that have the specific comment for aisle seats! Just select "Filters > Seat Features > Aisle". :)     ... View more

Hi, @CJSL!    If you're able to select a quantity of 2 out of the 6 tickets available, then our systems will issue out the lowest seat numbers first. Best to place the order in fast as other fans could come in and make the purchase! :) Have so much fun at your event!  ... View more

Hi, everyone!    I'm very sorry for all the concerns with the transfer option not being available. We are reviewing and looking into the event further and seeing how we can help our fans (both buyer and sellers).    The details we have been able to gather so far is that tickets are on different delays and the transfer option is not readily available but will be. So, if your tickets have come in, review for the transfer option on all areas of Ticketmaster (desktop/mobile site and app). If no transfer option is showing, clear your cache & cookies and check again. If the transfer option is still not available, check again when it hits exactly 24 hours from the start of the show.    If there is no option to transfer and the show is within 24 hours, please send a private message to any of our moderators here on StubHub Community. Please include your email address, zip/postal code, order number, and a screenshot of the transfer option not being available. To attach the screenshot, the reply does need to be sent on a desktop browser. Simply select "Photos" from the response box.    I have received a few private messages on the issue already and I will be reaching out and replying to all of those who have sent me a message so far.   My apologies again for all the concerns. Thank you to everyone that has reached out already!  ... View more

Hey everyone!    I'd be glad to address everyone's concerns here.    @Josealfau - Glad to hear your tickets came in! If they are on screenshot and delivered on the app, then these would be the tickets. Paper tickets would most likely not be provided at the door. We know getting a screenshot of a ticket can be concerning. No need to worry though! Every purchase made on StubHub is backed 100% by our FanProtect Guarantee where we can see how we can help. Issues are rare with us but we'll gladly help if there are any. Have an amazing time seeing Metallica!    If you would like me to review your order directly, send me a private message with your email address, zip/postal code, and order number.    @kookykrazee - My apologies for any concerns for your sale. Typically, mobile screenshot is not an available delivery method for most sellers looking to sell their tickets. Those that have this delivery option have a continuous selling history on StubHub with no or minimal issues. We are actually working to removing this method as tickets are moving to rotating barcodes (tickets that can't be screenshotted) more and more.    Sellers without this method would listing their tickets with the available delivery options but would need to ensure they are able to fulfill with the method selected. If you selected mobile transfer but the transfer option hasn't or won't come available, then the order may be canceled with potential charges being placed.    We do want to help all our fans out as much as possible though so we're happy to review this over. I'll be sending you a private message now @kookykrazee so we can look over all your options for your sale.    Thank you to everyone that has reached out on this event.    Other fans who have similar concerns or issues are welcome to send a private message to me or any of our moderators. We'll gladly review this and see how we can help.    Thank you!  ... View more