StubHub Community

Hey, @Salem!    Tickets bought from us a guaranteed by the estimated delivery date of your order. The delivery date would show in your order confirmation but also in your order history on your account. We guarantee the tickets to arrive on or before that date!    Send me or any of our moderators a private message with your email address, zip/postal code, and order number if you're not seeing this. We'll gladly review!  ... View more

Hi, @SarahHow!    The name being different on a ticket is common when purchasing from us. StubHub is a secondary ticket marketplace where fans buy & sell tickets! The venue has so many fans to get in that checking the name on each ticket is rare and the barcodes are simply scanned. If there were legitimate concerns that IDs will be checked, we would not allow sales for the event.    Have so much! Let us know if you have any other questions. :) ... View more

Hey, @falcong137!    Apologies for the trouble on the delivery address. If the label has been generated already, then the option to change may not go thru. We'd love to help and make sure your tickets are going to the right place though! I'll send you a private message now.    Thanks. :) ... View more

Hey, @ruprect!    To delete a listing you just need to head to "My TIckets > Listings > Delete" on a browser or "Sell > Active Listings > Delete" on the app. If you didn't buy the tickets from us originally but did buy from the primary ticket provider, they will be able to reprint the tickets for you. We would only be partnered on the event which means we can accept barcodes and reissue them if they are sold to another fan.    If you did buy from us originally, then just head to "My Tickets > Orders" to view the ticket and see if it needs to be printed or accessible on the StubHub app.    Have at your event! :) ... View more

Hey, @Nortee9!    So sorry for the error when attempting to list your tickets. If you're on the app, move to a mobile browser and desktop browser as the error should show there. That way you can correct whatever it is or take a screenshot to let us know which specific error you're getting.    Give that a try but shoot me a private message with your email address, zip/postal code, and a screenshot of the error so we can dig in further if it continues.  ... View more