StubHub Community

CameronJ · ‎05-01-2020

Hello, @pilecarls8! We may reach out to you to see if reprints are possible if something does happen with the tickets. This would be a buyer issue though and you would still be guaranteed to be paid. I'd be happy to help in private message if you still need us.

CameronJ · ‎04-28-2020

Hey, @ConnerLawson! @Melpik is right as a moderator can help with this and see what options we have for you. I'll send you a private message now. Other fans with a similar issue are welcome to send a private message to any moderator as well. Thanks!

CameronJ · ‎04-21-2020

The timeframe is not correct as we are still processing many events at this time and it has created quite the delay. We are working through them as quickly as we can but my apologies if it still isn't updated.

CameronJ · ‎04-17-2020

That's correct. The show was announced as rescheduled and appears to still happen. If anything changes though, we will notify all fans who bought or sold for the event.

CameronJ · ‎04-17-2020

@Mike24 - We would assist the buyer with their options and you would want to contact where you originally purchased the tickets for your options as well. If they state the tickets need to be returned, let us know in a private message to any moderator. We'll gladly review and see how we can help with having them sent back.

CameronJ · ‎04-16-2020

Hi, @ttop71! Since there are so many events affected at the moment, there has been quite the backlog and is taking us a moment to have things updated. We are on this and will have each request reviewed and updates made as quickly as we can. Our apologies for any issues. Thanks for reaching out to us on the StubHub Community!

CameronJ · ‎04-04-2020

Hi @DocPablo, I did reach out to your earlier to help with your issue. I am a StubHub moderator/employee and would never ask you for any such as your password, full credit card info, etc. The information we would ask for is to verify the account. We are not able to go into details of your account/order unless we are able to verify your information. What we would ask for to verify fans are email address and zip/postal code with the account but there are other methods available if you're not sure what you provided. Please reply to the private message I sent earlier if you still need my or any of my fellow moderators to help today. Thank you.

CameronJ · ‎04-04-2020

Hi @MT509, Many events are affected at the moment and it has caused it so that our events team is extremely backed up right now. We are working on having all events updated as quickly as possible. We will have emails for affected events as quickly as we can. Thank you for helping to keep the site up to date!

CameronJ · ‎04-04-2020

Hi, @rwhite! If you have received a coupon for 120% from a canceled event, then the coupon is specific to your account and no one else's. Because of this, the coupon can't be offered for sale or issued to anyone else's account.

CameronJ · ‎04-04-2020

Hi everyone! So sorry for the show being rescheduled. If an event is postponed or rescheduled to a new date, then our Postponed & Rescheduled Event policy is how we are able to help. If an event is postponed and then rescheduled, the tickets to the new date are valid and you are welcome to attend. If not, we are sorry if you can't. We would not be able to cancel/refund the purchase if you're not able to attend as the event is still set to happen just on a new date. Fans who can't attend are welcome to relist their tickets back on StubHub and can contact us so we can see how we can help exactly. Right now, we are still confirming details with EDC and will have email communications sent out as quickly as we can. If you are needing any help, please feel free to send a private message to any of our moderators with your email address, zip/postal code, and order number. Thank you!

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