They used to have very good customer service and be really good about replacing tickets or refunding you when things went wrong. But, it is the complete opposite now. The gamble with Stubhub is: Usually things are fine. But, in my experience about 10-15% of the time, you don't receive an order or receive the wrong tickets. In those cases, it is now an absolute nightmare to deal with Stubhub customer service. At a very minimum, it will take you about an hour or more on the phone. You would think at most companies, in that situation the customer service attitude would be something like: "Hey, your order with us got messed up, so let me fix it for you with the least inconvenience to you." But, no. Stubhub customer service literally does not care that you're already in a position where you didn't get what you paid for. They keep you on hold, take a long time to resolve the situation, and often make you call back and again and again to get a refund or replacement tickets. Recently I didn't receive tickets I bought for an event. 3 hours before the event (which is the minimum time for them to even start looking into it), I called and they told me they'd send me a link to select replacement tickets right after the call. Never got it. I called 2 hours before the event, 1 hour, and then as it was starting. Each time they told me they were sending the link immediately and I never got it. Then of course, the next day I had to call back and spend an hour on the phone to get a refund. tl;dr - Stubhub customer service is the worst ever since they were acquired. Buy at your own risk and know that if things go wrong, it will be a huge pain to get your money back.
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