StubHub Community

Do Not Buy From StubHub - Horrible Customer Service I purchased NIN tickets from StubHub on 1/30/2025 I received incorrect tickets from StubHub on 1/30/2025 I immediately contacted StubHub that same day to inform them and they asked for the end that week to correct my order. I followed up with StubHub on 2/3, they asked for another week. I followed up again on 2/10, StubHub asked for another week to correct my order. I followed up again on 2/17, when StubHub asked for more time again, I asked for a refund and returned the incorrect tickets. Stub Hub now has the incorrect tickets and said they would issue a refund within 8 business days. Contacted StubHub again on 2/21 to be informed that my refund had not been processed and was "under review". I responded that my tickets had been returned and StubHub needed to provide a refund in a timely manner, at most in 7 to 10 business days like their policy states. Contacted StubHub on 2/24 and was told again 8 business days. Followed up today 3/5 and they are still saying it's under review. I have allowed StubHub their requested time and more to correct my order, when that did not happen, to issue a refund. They are still not willing to process a refund so I having to open a case with the Better Business Bureau and my credit card company to get this corrected since StubHub will not and does not care. ... View more

StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem.  I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong.  But even after allowing StubHub the time they asked for to correct the situation and returning my tickets, I am still pushing StubHub to issue my refund one month later.   Their customer service contact me, stating they would look into this, and after several days & messages, this was their reply yet again trying to leave this open ended and not providing any solutions or even trying to make this better:   Thanks for that! I am sorry again for the frustration here. Checking the details, I can see that your refund is currently being processed, and we are just waiting on the review team putting it through. We are currently experiencing some delays due to an unexpected high contact volume. Once the team have reviewed the and processed the refund, you will receive an update via email. If you need anything else, please be sure to let me know.  ... View more