No tickets after 5 calls, 4 chats, 3 hours total.

[ewinters40]

I have received SIX emails over three weeks that my tickets are ready and to accept them in the AXS app. They’re not. They keep “escalating” to no avail. The event is tomorrow. Customer service in chat and phone is a joke and they keep arguing with me. There’s no email from AXS, and yes, I know how to check spam folders, checked browser instead of app, logged out and back into app, reinstalled app…all the things. The last guy at the call center kept me on hold for ten minutes (with all of the background noise and his chewing and breathing) just to ask me if I’ve received an email. The seller keeps saying that they HAVE transferred the tickets. Look, I know they’ve laid off everyone, but outsourcing this type of customer service is a bad idea and is a reflection of the brand. I’ve had better and more reliable ticket experiences on Craigslist. So, should I just executive email blast everyone in upper management and post everything I can on twitter or socials, or is that just farting in the wind?

[ewinters40]

Does @TeamStubHub1 look at these?

[Jkel]

Did you ever get this figured out? The same thing happened to me for a show that happened a month ago and they won't give me a refund.

[ewinters40]

Hey guys,

So, finally, yes.  But here was the deal.

It took me FINALLY finding someone in customer service that knew what they were talking about, AND, it didn't happen until the morning of the show  What it boiled down to was the seller kept "transferring" the e-ticket in the system, but there was no e-ticket to transfer, it was a freaking email PDF ticket. This is an obvious flaw in the system communications/process between StubHub and any ticketing system..if there's no e-ticket to transfer, then stop sending the customer an email every time the seller thinks they're transferring.

I obviously was furious the morning of the show and demanded they get on the phone with the seller. They finally did and a PDF of the tickets was emailed to me. BUT, I had to demand they do something. The refund or better ticket (fan protect guarantee) wasn't going to kick in until "3 hours before the event, but based on pacific time". The show was at 8pm. So, they were basically saying, "that 45 minute commute into the city and your dinner plans before the show, we don't know if you should do those either because we really want to screw with your plans and not confirm that you actually have a ticket."  It was a load of horses$$$ and I'll never use StubHub again....unless Zeppelin does a reunion tour and I have no other options to score a ticket.