tickets not delivered by fed ex

[Linda944]

I purchased tickets in February for an April 13 show in Boston. Delivery was supposed to be April 10, but Fed Ex shows they were delivered early (Feb25)  I never received them. Fed Ex shows tracking, but no photo proof of delivery and it was "signed for" by a person that does not exist. I can not get any help from Fed Ex because I am not the sender and after speaking with 3 separate cs reps at Stub Hub (located in south east Asia) which took over 2 hours there is still no follow up. Very frustrating and Stub Hub so far has not been at all helpful. Looks like my granddaughter will be disappointed and I'll be out over $1,000 with $300 of that in fees to Stub Hub. I won't be using them again if this is not resolved.

[bossfan]

Sorry for your trouble, but I do not think that this is  a Stubhub issue.  It is a Fedex issue.

[Linda944]

Thx for the reply. I realize it is a fed ex issue, but I can't resolve it without a receipt or account number from the sender. Since Stub Hub is the go between I'm dependent on them to get that info to me and so far they haven't done that.  I've also reached out to the venue and again, since it's a third party they won't help. In the end Stub Hub is who I've paid over 4 figures to and have nothing to show for it

[bossfan]

Oh OK I guess I see your problem.  Good luck getting a resolution.

If you do not get it resolved then dispute the charge with your credit card company for not getting the tix and see what happens.  Disputing the charge will get your Stubhub account locked up and probably closed but I assume you won't buy from Stubhub again so that should not matter to you. 

[Linda944]

I ended up going to the police station and filed a stolen package report. Neither Stub Hub nor Fed Ex would help me resolve the issue. Although StubHub repeatedly told me they were "escalating my concerns" they did nothing. I asked that they simply reach out to the sender of the tickets and request the receipt for the package which is what Fed Ex told me would be necessary if they were to help me. Without that there was nothing I could do. So much for paying StubHub over $300. in fees. They did nothing to help. I was able to use my online receipt accompanied by my police report to gain access to the show. I went there with my daughters and granddaughter not knowing if we could even get in. I'm grateful that they were willing to go out of their way to help even though it wasn't their problem to solve. They told me to never use a third party ticket seller. I am taking that advice and will never again use StubHub!

[Linda944]

And to add insult to injury I received emails from Stub Hub telling me to enjoy the show!