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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

angeldulce18
Zamboni Driver

Incorrect event map

Hi Team,

Please update correct Floor sec. to Floor GA sec. 

 

Stubhub Link:

Gryffin Tickets - StubHub

 

Primary Link:

Gryffin - Alive Tour Tickets Nov 11, 2022 Austin, TX | Ticketmaster

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tkbts
Zamboni Driver

Lehigh Wrestling Events to Be Added

Hello,

 

I am trying to get the following events added:

 

11/12/22 - Oklahoma State Wrestling at Lehigh Wrestling (Grace Hall) (link)

 

12/4/22 - Penn State Wrestling at Lehigh Wrestling (Stabler Arena) (link)

 

Can anyone help with this?

 

Reply
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ltcnica08
Zamboni Driver

Lake Street Dive 1/17/23

Hi Team,

Seeking your assistance to add the correct map for below event:

Event Name:  Lake Street Dive
Venue: Harrahs Cherokee Center Asheville|Asheville, NC
Event Date & Time: Tue, Jan 17, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/lake-street-dive-asheville-tickets-1-17-2023/event/150566861/
Primary Link:https://www.ticketmaster.com/event/2D005D589BF91E77

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Rachelle22
Zamboni Driver

The Mavericks 12/06/22

Hi Team,
Seeking your assistance to add event map for below event:
Event Name: The Mavericks 
Venue: Lensic Performing Arts Center, Santa Fe, NM
Event Date & Time: Dec 06, 2022, 7:00 PM
Stubhub Link: https://www.stubhub.com/the-mavericks-santa-fe-tickets-12-6-2022/event/150333570/?
Primary Link: https://tickets.lensic.org/8321/8322

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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

 

Please, provide Stubhub map for below event:
The Mavericks
Lensic Performing Arts Center, Santa Fe, NM
December 06, 2022, 7:00 PM

 

Stubhub link: https://www.stubhub.com/the-mavericks-santa-fe-tickets-12-6-2022/event/150333570/


Primary ticket provider link: https://tickets.lensic.org/8321/8322

 

Thanks,

Reply
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huskerdx3
Stagehand

Re: Map Errors on Site

There are multiple mapping issues with Nebraska Basketball Tickets that is causing issues with every game. It is every game at the below URL.

 

https://www.stubhub.com/nebraska-cornhuskers-basketball-tickets/performer/9919/

 

Issue #1 - My seats are in Section 101 Row 2 which does not exist in the dropdown when listing tickets. As a result I can't list my tickets because I can't select the row.

 

1.png

 

Issue #2 - Once barcodes are entered it incorrectly adds the seat level before the section, making it so listings don't appear on the map. This would need to be fixed for ALL games. Here is an example. My tickets don't show on the map because Section 100:108 doesn't exist.

 

My Listing:

 

2.png

The map with Better value tickets disabled to show that my listing isn't hidden. My listing does not show. Again, this is for every game, not just the Nebraska vs Iowa game.

3.png

 

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huskerdx3
Stagehand

Re: Map Errors on Site

Here is another example from a different game and different seats. The seats don't show up on the map because once barcodes are entered it is adding Level 200 in front of the actual section.

 

4.png

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Beabadoobee 11/29/22

 

Link to the event from Stubhub:

https://www.stubhub.com/beabadoobee-chicago-tickets-11-29-2022/event/150304144/


Link to the event from the primary ticket provider:

https://www.axs.com/events/442130/beabadoobee-tickets

 

Missing GA VIP section

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Josh Turner 12/10/22

 

Link to the event from Stubhub:

https://www.stubhub.com/josh-turner-wetumpka-tickets-12-10-2022/event/150546689/?quantity=1


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1B005D36BE5858DC

 

No map on site

 

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Gryffin 11/11/22

 

Link to the event from Stubhub:

https://www.stubhub.com/gryffin-austin-tickets-11-11-2022/event/105286474/


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/3A005CADC6826433

 

Floor section should be unreserved general admission

Reply
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