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TeamStubHub
Moderator

Map Errors on Site

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our Mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map Design Errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Best Value / Best Seat Errors (Coming Soon)
  • Wrong Event Name, Venue, Date, Time
  • Missing Events on site
  • Requests regarding Seller Comments

Why do I need the full Stubhub.com Event URL?

The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests!

Good URL example:

https://www.stubhub.com/ali-wong-tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019/event/104184...

Bad URL example:

https://www.stubhub.com/event/104184276

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date.

978 REPLIES 978
macd101
Pit Crew

Re: NEW Map Errors on Site

Wouldn't let me in even though I'm signed into Google.

 

Julien Baker - Fox Theatre Oakland

Bad Map  https://www.stubhub.com/julien-baker-oakland-tickets-11-6-2021/event/104823519/?sid=2792765

 

A good map for that venue:

 

https://www.stubhub.com/madness-oakland-tickets-6-2-2021/event/104505081/

 

Thanks

 

 

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angeldulce18
Zamboni Driver

Re: NEW Map Errors on Site

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Lotusjoyce
Zamboni Driver

Re: NEW Map Errors on Site

No map on site

 

Keith Sweat
The Theater at Virgin Hotels Las Vegas | Las Vegas, NV
Fri, Nov 18, 2022, 8:00 PM

 

https://www.stubhub.com/keith-sweat-las-vegas-tickets-11-18-2022/event/150361322/

 

https://www.axs.com/events/443851/keith-sweat-tickets?skin=virginhotel

 

Thank you

 

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Quiennie
Zamboni Driver

Re: NEW Map Errors on Site

Hi Team,

Please update map on Stubhub for this event:

 

Sabrina Carpenter scheduled on 10/16/2022 8:00 PM

The Regency Ballroom San Francisco, CA


Stubhub Link: https://www.stubhub.com/sabrina-carpenter-san-francisco-tickets-10-16-2022/event/150360738/?

Primary Link: (link to the correct map)  

http://dtix.us/r.php?x=http://shop.axs.com/?c=axs&e=30567424541891559&t_locale=en-US&axssid=3aai67ih...


Thanks,

Quiennie

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lotus_gaymarie
Zamboni Driver

Re: NEW Map Errors on Site

Event name: Gabriel Iglesias 09/29/22

 

Issue: NO MAP ON SITE

 

Link to the event on StubHub.com:

https://www.stubhub.com/gabriel-iglesias-cary-tickets-9-29-2022/event/150348806/

 

Link to the event from the primary ticket provider :

https://event.etix.com/ticket/online/performanceSale.do?performance_id=2893425&method=restoreToken

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bwedel45
Waterboy

Re: NEW Map Errors on Site

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ARod1971
Pit Crew

Re: NEW Map Errors on Site

StubHud has the Pit Section for the Styx Collective Soul concert on Sunday June 20, 2021 at 7:30 pm as General Admission, but it's actually reserved seats.  I have ticket in Row A that I'm trying to list. 

 

https://www.stubhub.com/styx-brandon-tickets-6-20-2021/event/104826962/?showGCP=0&sort=price+asc

 

Tickets | Styx Collective Soul - Brandon, MS at Ticketmaster  

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chrisss
Waterboy

Re: NEW Map Errors on Site

There’s an error on this map. There were only two types of tickets sold:
1) GA Enter Before 1AM
2) GA Enter Anytime
The options shown are incorrect and display misleading hours. Please help update.

https://www.stubhub.com/jamie-jones-miami-tickets-5-8-2021/event/104831938/
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User3949
Stagehand
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