- Event Name
- Event Date
- Link to the event on our site
- A link to a correct map (if you have one)
We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.
We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.
Rest assured, if it's being posted here, it is being reported right away.
Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.
What can I submit?
What should I NOT submit?
Will I get a follow up?
No, all requests are reported automatically.
How are my Requests prioritized?
Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.
Gary Allan incorrect seat map June 18th, 2021 Lake Charles, LA
StubHud has the Pit Section for the Styx Collective Soul concert on Sunday June 20, 2021 at 7:30 pm as General Admission, but it's actually reserved seats. I have ticket in Row A that I'm trying to list.
Same problem at
- Event Name: Josh Ross
- Event Date: March 6, 2024
- Link to the event on our site: https://www.stubhub.com/josh-ross-toronto-tickets-3-6-2024/event/152336722/
- A link to a correct map (if you have one): https://www.ticketmaster.ca/josh-ross-the-trouble-tour-toronto-ontario-03-06-2024/event/10005F33D8BE...
Floors are general admission, not (seated) orchestra
You have the listing for Blues Traveler at Red Rocks in as GA concert, but it is actually the new Red Rocks Quadrants ticketing with the Quadrants being Visible Section, City Pop Section, Jeep Section and Coca Cola Section. I have tickets in Visible Section I am trying to list.
Incorrect seating chart for
Primary Box Office
Wrong map for this event.
The event has a seated pit area, not a GA pit area.
Primary ticketing link here:
The correct map configuration is in use for other StubHub listings, such as this one:
Same thing for Ne-yo at the Greek Theater.
Pit area is NOT GA.
Check correct seating map here :
Note there is a Right, Left, and Center Pit
This event has a GA balcony section
The correct map is already in use here