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TeamStubHub
Moderator

Map Errors on Site

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

5,146 REPLIES 5,146
bwedel45
Stagehand

Re: NEW Map Errors on Site

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lotustixmalou
Zamboni Driver

Re: NEW Map Errors on Site

Hi team,

 

Please, change map of below event. See attached map image for reference,
Holiday Hootenanny
Variety Playhouse, Atlanta, VA
December 17, 2023, 7:00 PM

 

Stubhub link: https://www.stubhub.com/holiday-hootenanny-atlanta-tickets-12-17-2023/event/152318389/

 

Primary ticket provider link: https://www.axs.com/events/501912/holiday-hootenanny-12-tickets

lotustixmalou_0-1698087705916.png

 

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katzbautista08
Zamboni Driver

Re: NEW Map Errors on Site

REQUESTING FOR SH MAPPING

 

Event Name: Indiana Pacers Parking 7PM
Event Date: 01/06/24
Issue to Resolve: Please add correct parking map for this event
Primary Map Link: https://www.parkwhiz.com/gainbridge-fieldhouse-parking/boston-celtics-at-indiana-pacers-1349819/ 
Screenshot of SH error: 

katzbautista08_0-1704581840266.png

Thanks!

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ARod1971
Umpire

Re: NEW Map Errors on Site

StubHud has the Pit Section for the Styx Collective Soul concert on Sunday June 20, 2021 at 7:30 pm as General Admission, but it's actually reserved seats.  I have ticket in Row A that I'm trying to list. 

 

https://www.stubhub.com/styx-brandon-tickets-6-20-2021/event/104826962/?showGCP=0&sort=price+asc

 

Tickets | Styx Collective Soul - Brandon, MS at Ticketmaster  

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lbsrfr
Stagehand

Re: NEW Map Errors on Site

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AlmostFamous
Stagehand

Re: NEW Map Errors on Site

- Event Name: Josh Ross

- Event Date: March 6, 2024

- Link to the event on our site: https://www.stubhub.com/josh-ross-toronto-tickets-3-6-2024/event/152336722/

- A link to a correct map (if you have one): https://www.ticketmaster.ca/josh-ross-the-trouble-tour-toronto-ontario-03-06-2024/event/10005F33D8BE...

 

Floors are general admission, not (seated) orchestra

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ARod1971
Umpire

Re: NEW Map Errors on Site

You have the listing for Blues Traveler at Red Rocks in as GA concert, but it is actually the new Red Rocks Quadrants ticketing with the Quadrants being Visible Section, City Pop Section, Jeep Section and Coca Cola Section.  I have tickets in Visible Section I am trying to list.  

 

https://www.stubhub.com/blues-traveler-morrison-tickets-7-4-2021/event/104839781/?showGCP=0&sort=pri...

 

Blues Traveler tickets in Morrison at Red Rocks Amphitheatre on Sun, Jul 4, 2021 - 8:00PM (axs.com)      Presale started today.  

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Re: NEW Map Errors on Site

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User7844
Stagehand

Re: NEW Map Errors on Site

Wrong map for this event.

https://www.stubhub.com/sylvan-esso-los-angeles-tickets-9-10-2021/event/104848045/

 

The event has a seated pit area, not a GA pit area.

 

Primary ticketing link here:

https://www.ticketmaster.com/sylvan-esso-shaking-out-the-numb-los-angeles-california-09-10-2021/even...

 

The correct map configuration is in use for other StubHub listings, such as this one:

https://www.stubhub.com/jason-isbell-tickets-jason-isbell-los-angeles-greek-theatre-los-angeles-7-27...

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