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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Disney On Ice 3/5/23 @ 11am

Kindly add floor sections 1-7.

Link to the event from Stubhub:

https://www.stubhub.com/disney-on-ice-into-the-magic-pittsburgh-pittsburgh-tickets-3-5-2023/event/10...


Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/16005CB3AAF23F3F

Reply
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ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add map and other necessary details to make listigns visible for below event:

Event Name: Disney on Ice
Venue: PPG Paints Arena|Pittsburgh, PA
Event Date & Time: Sat, Mar 04, 2023, 11:00 AM
Stubhub Link: NA as of now
Primary Link: https://www.ticketmaster.com/disney-on-ice-presents-into-the-pittsburgh-pennsylvania-03-04-2023/even...

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add section Floor 1-7 on this event:

Event Name: Disney on Ice: Into the Magic
Event Date & Time: 3/4/23 3:00 PM
Stubhub Link: https://www.stubhub.com/disney-on-ice-into-the-magic-pittsburgh-pittsburgh-tickets-3-4-2023/event/10...
https://www.ticketmaster.com/event/16005CB3AAEA3EEB?wt.mc_id=EML_TMNT549497_917241_0[PC_eventImage&e...

Thank you

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

Please, add Stubhu map for event below:
The Mavericks
Lensic Performing Arts Center, Santa Fe, NM
December 06, 2022, 7:00 PM

Stubhub link: https://www.stubhub.com/the-mavericks-santa-fe-tickets-12-6-2022/event/150333570/

Primary ticket provider link: https://lensic.org/events/the-mavericks-very-merry-christmas/#

Thanks,

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

Please, change Main Floor and First Balcony sections to general admission on Stubhub map for event below:
Soccer Mommy
Moore Theatre, Seattle, WA
December 06, 2022, 8:00 PM

Stubhub link: https://www.stubhub.com/soccer-mommy-seattle-tickets-12-6-2022/event/150364550/

Primary ticket provider link: https://www.ticketmaster.com/event/0F005D0F97D913CE

Thanks,

Reply
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lotustixmalou
Zamboni Driver

Re: Map Errors on Site

Hi team,

Please, add Stubhub map for event below:
The Mavericks
Lensic Performing Arts Center, Santa Fe, NM
December 07, 2022, 7:00 PM

Stubhub link: https://www.stubhub.com/the-mavericks-santa-fe-tickets-12-7-2022/event/150333568/

Primary ticket provider link: https://tickets.lensic.org/8321/8323

Thanks,

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Thievery Corporation 12/14/22

NO MAP ON SITE

Link to the event from Stubhub:

https://www.stubhub.com/thievery-corporation-charlotte-tickets-12-14-2022/event/150528945/?quantity=...


Link to the event from the primary ticket provider:

https://wl.seetickets.us/event/THIEVERY-CORPORATION/508334?afflky=MaxxMusic

Reply
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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event: Disney On Ice 01/28/23 @ 11am

Kindly add missing floor sections.

Link to the event from Stubhub:

https://www.stubhub.com/disney-on-ice-find-your-hero-london-ca-london-tickets-1-28-2023/event/150507...


Link to the event from the primary ticket provider:

https://budweisergardens.evenue.net/cgi-bin/ncommerce3/SEGetEventList?groupCode=DOI&linkID=global-la...

Capture.JPG

Reply
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zhariiel
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add missing section on this event:

Event Name: Five Finger Death Punch with Brantley Gilbert
Event Date & Time:12/09/22 7:00 PM
Stubhub Link: https://www.stubhub.com/five-finger-death-punch-grand-forks-tickets-12-9-2022/event/150357625/?quant...

Thank you !

Reply
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ltcnica08
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add map for below event:

Event Name: Disney on Ice: Into the Magic
Venue: Vystar Veterans Memorial Arena|Jacksonville, FL
Event Date & Time: Sat, Apr 01, 2023, 11:00 AM

Stubhub Link: https://www.stubhub.com/disney-on-ice-into-the-magic-jacksonville-tickets-4-1-2023/event/151221329/
Primary Link: https://www.ticketmaster.com/disney-on-ice-presents-into-the-jacksonville-florida-04-01-2023/event/2...

Reply
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here