StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie · ‎12-21-2022

Event: Tracy Morgan 03/10/23 730pm

NO MAP ON SITE

Link to the event from Stubhub:

https://www.stubhub.com/tracy-morgan-west-nyack-tickets-3-10-2023/event/151287887/

Link to the event from the primary ticket provider:

https://www.ticketweb.com/event/tracy-morgan-west-nyack-levity-live-tickets/12720285

FLCathy · ‎12-21-2022

Willie Nelson

Map / listing does not allow seller to list rows for pit seats; which are reserved seating

Sun • Feb 26, 2023 • 7:30 PM
The St. Augustine Amphitheatre, St Augustine, FL

https://www.stubhub.com/willie-nelson-st-augustine-tickets-2-26-2023/event/151292508/?quantity=2

https://www.ticketmaster.com/willie-nelson-st-augustine-florida-02-26-2023/event/22005D7EAECBBE2F

FLCathy · ‎12-21-2022

Shane Gillis Live
Tampa Theatre
February 17, 2023 7:00 PM

Event is reserved seating; NOT general admission

Please update and replace seating map

https://www.stubhub.com/shane-gillis-tampa-tickets-2-17-2023/event/151301285/?quantity=2

https://tampatheatre.org/live/shane-gillis-live/

ltcnica08 · ‎12-21-2022

Hi Team,

Seeking your assistance to add map for below event:

Event Name: Fitz and The Tantrums
Venue: 9:30 Club|Washington DC, DC
Event Date & Time: Mon, Feb 06, 2023, 7:00 PM
Stubhub Link: https://www.stubhub.com/fitz-and-the-tantrums-washington-tickets-2-6-2023/event/150486807/
Primary Link: https://www.ticketmaster.com/event/15005D37A5111D9D

lotus_gaymarie · ‎12-21-2022

Event: Jo Koy 04/01/23

Kindly update floor section - should only be Floor Left and Floor Right

Link to the event from Stubhub:

https://www.stubhub.com/jo-koy-detroit-tickets-4-1-2023/event/150443160/

Link to the event from the primary ticket provider:

https://www.axs.com/events/447633/jo-koy-tickets

textractor · ‎12-21-2022

When I attempt to see my tickets for the Crowded House concert at the Oakland Fox Theatre, LOGE is not shown on the section menu. But there is a LOGE section at the Fox and mine are LOGE tickets.