StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Quiennie · ‎01-07-2023

Hi Team,

Please update map on Stubhub for this event:

David Cross
Fri 12 May, 20:00
Fitzgerald Theater, Saint Paul, MN

Stubhub Link: https://www.stubhub.com/david-cross-saint-paul-tickets-5-12-2023/event/151316191/?quantity=0

Primary Link: https://www.axs.com/events/460521/david-cross-tickets?skin=fitzgeraldtheater

Thanks,

Quiennie

lotus_gaymarie · ‎01-08-2023

Event: Alicia Moffet 02/10/23

NO MAP ON SITE

Link to the event from Stubhub:

https://www.stubhub.com/alicia-moffet-saint-hyacinthe-tickets-2-10-2023/event/151334611/?quantity=0

Link to the event from the primary ticket provider:

https://www.centredesarts.ca/spectacle/alicia-moffet

lotus_gaymarie · ‎01-08-2023

Event: Jerry Harrison 02/17/23

Link to the event from Stubhub:

https://www.stubhub.com/jerry-harrison-boulder-tickets-2-17-2023/event/151196252/?quantity=0

Link to the event from the primary ticket provider:

https://www.axs.com/events/453249/jerry-harrison-adrian-belew-with-special-guests-cool-cool-cool-for...

Incorrect SH map:

Correct map:

lotus_gaymarie · ‎01-08-2023

Event: Samia 02/18/23

Incorrect Stubhub map - event is General Admission only.

Link to the event from Stubhub:

https://www.stubhub.com/samia-minneapolis-tickets-2-18-2023/event/150485097/?quantity=0

Link to the event from the primary ticket provider:

https://www.axs.com/events/447707/samia-tickets?skin=firstavenue

mariefe_madrid · ‎01-08-2023

Hi Team,

Requesting to update the map seat on the event below:

Chapel Hart

Headliners Music Hall|Louisville, KY

Thu, Apr 20, 2023, 8:00 PM

https://www.etix.com/ticket/online/performanceSale.do?method=selectPerformance&performance_id=465452...

https://www.stubhub.com/chapel-hart-louisville-tickets-4-20-2023/event/151322969/?quantity=1

Thank you

zhariiel · ‎01-08-2023

Hi Team,

Seeking your assistance to update the section floor map on this event:

Event Name: Death Cab for Cutie
Event Date & Time:2/6/23 8pm
Stubhub Link: https://www.stubhub.com/death-cab-for-cutie-kansas-city-tickets-2-6-2023/event/150485049/?quantity=0

Thank you !

lotus_gaymarie · ‎01-08-2023

Event: Walker and Royce 03/03/23

Map sections should include Advance 21+ and Advance Under 21

Link to the event from Stubhub:

https://www.stubhub.com/walker-royce-boulder-tickets-3-3-2023/event/150524615/?quantity=0&sections=&...

Link to the event from the primary ticket provider:

https://www.axs.com/events/449672/walker-royce-tickets?s_kwcid=AL!7852!3!556358162040!!!g!!&cpch=SEM...

lotustixmalou · ‎01-08-2023

Hi team,

Please, change sections 100-103 to Floor General Admission for below event:
Death Cab for Cutie
Arvest Bank Theatre at The Midland, Kansas City, MO
February 06, 2023, 8:00 PM

Stubhub link: https://www.stubhub.com/death-cab-for-cutie-kansas-city-tickets-2-6-2023/event/150485049/

Primary ticket provider link: https://tix.axs.com/Z4khGgAAAAA0lQaeAgAAAAAG%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2f%...