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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

SummerThyme
Backup Singer

Re: Map Errors on Site

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance for a follow up to update the map for this event:

Event Name: Buddy Guy

Venue: EPIC Event Center

Event Date & Time: Tue, May 09, 2023, 7:30 PM

Primary Link: https://www.etix.com/ticket/online/performanceSale.do;jsessionid=9CAC319934E9B50668D03691449CB9EA?me...

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add  STANDING ROOM ONLY section to this  event:

Event Name: Rodeo Austin - Lainey Wilson

Venue: Rodeo Austin

Event Date & Time: Fri, Mar 24, 2023, 7:00 PM

Primary Link: https://www.etix.com/ticket/p/8171944/prorodeo-playoff-and-lainey-wilson-austin-rodeo-austin?_ga=2.6....

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add BALCONY SEATING section for this event:

Event Name: Pinky Patel

Venue: Rams Head Live

Event Date & Time: Sat, Mar 25, 2023, 8:00 PM

Stubhub Link: https://www.stubhub.com/pinky-patel-baltimore-tickets-3-25-2023/event/151222275/?clickref=1100lwCWrj...

Primary Link: https://www.axs.com/events/453986/pinky-patel-tickets?skin=ramsheadlive

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to update the map for this event:

Event Name: Kenny Sebastian

Venue: Kennedy Center Family Theater

Event Date & Time: Sat, Mar 25, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/kenny-sebastian-milwaukee-tickets-3-25-2023/event/151482088/?clickref=1100lw...yt.JPG

Primary Link:

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jellis22_2
New User

Incorrect Map

US Women's National Team vs Republic of Ireland (International Friendly)

 

Sat 08 Apr 2023 13:30

 

https://www.stubhub.com/united-states-women-s-national-soccer-team-austin-tickets-4-8-2023/event/151...

 

https://www.ticketmaster.com/uswnt-vs-republic-of-ireland-presented-austin-texas-04-08-2023/event/3A...

 

The Stubhub map show Supporter's Section GA, but this is incorrect.  For this game, those sections are reserved seating and the sections should be offered in the drop down menu of the selling page.  My tickets are in section 104 specifically and I can not select that section as an option.  Thank you!

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pr
Umpire

wrong map

Could you please put up a correct map for Chris Stapleton in Austin TX on Friday Oct. 20, 2023.  The map you have is not correct.  thanks

 

https://www.ticketmaster.com/chris-stapletons-allamerican-road-show-austin-texas-10-20-2023/event/3A...

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update not interactive Stubhub event map.

 

Stubhub Link:

Caifanes Tickets - Caifanes Concert Tickets and Tour Dates - StubHub

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

 

Please add map on Stubhub  for this event  Chris Botti 06/02/23 to match the map on primary market with link below for reference :

 

 

https://www.ticketmaster.com/event/17005E3890378380

 

 

 

Thanks,

Jona

 

 

 

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Mauflores
Stagehand

Re: Map Errors on Site

Hi Team,

Seeking your assistance to add the map for this event:
Please add Section A, B, C and LAWN GENERAL ADMISSION

Event Name: Australian Pink Floyd Show

Venue: McMenamins Grand Lodge

Event Date & Time: Fri, Aug 04, 2023, 6:30 PM

Stubhub Link: https://www.stubhub.com/the-australian-pink-floyd-show-forest-grove-tickets-8-4-2023/event/151461730...

Primary Link:https://event.etix.com/ticket/online/performanceSale.do;jsessionid=2254170394696EFCE662D07CA1425EA7?...hhhhn.JPG

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