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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update correct section name from Floor to Nord section on Stubhub event map.

 

Stubhub Link:

The Cure Tickets - StubHub

 

Primary Link:

Tickets for The Cure June 17, 2023 Montreal, QC | Ticketmaster

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purephase
Rookie

Re: Map Errors on Site

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lotustixtemple
Team Mascot

Re: Map Errors on Site

Hi Team,
Seeking your assistance to please update incorrect Stub hub event map.
Event Name: Bikini Kill
Venue:Miller High Life Theatre|Milwaukee, WI
Event Date & Time: Apr 19, 2023, 8:00 PM
Stub hub Link: https://www.stubhub.com/bikini-kill-milwaukee-tickets-4-19-2023/event/104439527/?clickref=1100lwI3xq...
Primary Link: https://tix.axs.com/XQHUIAAAAABFbeRzAAAAAAAN%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fE1BhYnN0IFRoZWF0ZXIgR3JvdX...

Screen Shot 2023-04-18 at 3.08.31 PM.png

 

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

Kindly add correct map on StubHub for this event Rick Springfield 05/11/2023 to match the map on the primary market with link and photo below for reference:  https://tickets.discipleevents.com/e/rick-springfield-live-in-roosevelt

 

 

map.PNG

 

 

 

 

 

Thanks,

Jona

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JONA
Rookie

Re: Map Errors on Site

Hi Team,

 

 

Please add StubHub map for this event  Chris Botti 07/13/2023  with  photo  below for reference:

 

map.PNG

 

 

 

Thanks,

Jona

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Mauflores
Stagehand

Map not clickable

Hi Team,


Please update the map for this event and make it interactive:

Eddie Griffin (21+ Event)
San Jose Improv San Jose, CA
Sat, Jun 24, 2023, 9:30 PM

Stubhub Link: https://www.stubhub.com/eddie-griffin-san-jose-tickets-6-24-2023/event/151386235/?clickref=1011lwIFR...

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lotus_gaymarie
Stagehand

Re: Map Errors on Site

Event:  Maoli 05/05/23

 

Kindly add General Admission 21+

 

Link to the event from Stubhub:

https://www.stubhub.com/maoli-albuquerque-tickets-5-5-2023/event/151648876/?quantity=2

 


Link to the event from the primary ticket provider:

https://tickets.holdmyticket.com/tickets/402022?_ga=2.253621129.1012400180.1681919737-405173851.1681...

 

Thanks!

 

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HBD
Pit Crew

No Pit Rows at Pacific Amphitheater

There is no option to include Row Letters in the PIT section for many events at the Pacific Amphitheater in Costa Mesa, CA 92647. I am including one example, but the maps team needs to put a dropdown or open box for us to included the row letters in the pit for all shows. The pit is never general admission. The second link takes you to the actual event. Thank you for helping out with this issue.

Pit Example on Stubhub 

 

Ticketmaster Event Page  

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HBD
Pit Crew

Please Add Map to Event

The following event is the first day of the Orange County Fair. The band is a very popular draw and will sell out. Could you please put up the proper map for the following event? Thank you.

Devotional Map 

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable Floor sec. on Stubhub event map. Please refer to primary link provided.

 

Stubhub Link:

Ice Cube Tickets - StubHub

Primary Link:

https://www.ticketmaster.com/tampa-throwback-jam-wice-cube-bone-tampa-florida-04-28-2023/event/0D005...

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here