Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[Lotusjoyce]

Hi Team, 

Please update the Stubhub map into Platinum Seating, General Admission Pit and General Admission Lawn. 

Jordan Davis
KEMBA LIVE! | Columbus, OH
Thu, Sep 07, 2023, 6:30 PM

https://www.axs.com/events/479920/jordan-davis-tickets

https://www.stubhub.com/jordan-davis-columbus-tickets-9-7-2023/event/151664543/

Thank you

[Will23062009]

Event Name: Taylor Swift

Event Date: Nov 23, 2024 (applies to all tour dates at Rogers Centre)

StubHub Incorrect Map: https://www.stubhub.ca/taylor-swift-toronto-tickets-11-23-2024/event/152129139/?quantity=2&PCID=User...

Correct Map from TicketMaster: Taylor Swift | The Eras Tour Tickets Nov 23, 2024 Toronto, ON | Ticketmaster

For: Sections 18 and 19 to sell tickets. 

[dchiang]

Also need section 132 to sell!

[aj123]

Hi Team,
Seeking your assistance to update the map,it is consisted of GA Floor and Mezzanine sections only for below event:

Event Name: Cannons
Venue: Riviera Theatre
Event Date & Time: Sept 01,2023 8PM
Stubhub Link: https://www.stubhub.com/cannons-chicago-tickets-9-1-2023/event/151746021/?quantity=2
Primary Link:https://tix.axs.com/3ckgKQAAAACxu9%2bEAAAAAADW%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fBXRoZW1lAP%2f%2f%2f%2f%2....

[aj123]

Hi Team,
Seeking your assistance to add a map for below event:

Event Name: PARKING PASSES ONLY Lil Baby

Venue: Fiserv Forum Parking

Event Date & Time: August 18, 2023 7PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-lil-baby-milwaukee-tickets-8-18-2023/event/151664366/?qu...

Primary Link:https://www.ticketmaster.com/5th-street-parking-structure-lil-baby-milwaukee-wisconsin-08-18-2023/ev...

[theswifties]

Taylor Swift The Era Tour Rogers Centre, Toronto

14 November 2024 at 7PM

https://www.stubhub.ca/taylor-swift-toronto-tickets-11-14-2024/event/152129115/

https://www.ticketmaster.ca/taylor-swift-the-eras-tour-toronto-ontario-11-14-2024/event/10005F01FAA1...

[jboug44]

I am trying to sell tickets to the Mt Joy show at the Salt Shed on December 30th. My tickets are in the section GRANDS however the only sections in the drop down for selection are General Admission, Premium and Accessible. I see other tickets listed in GRANDS already posted for sale though. 

[TeamStubHub]

So sorry for the trouble there! We'll escalate this issue to our mapping team and see what we can do to help get that corrected.  

[braydenchoi]

Incorrect map referenced for all Taylor Swift tour dates in Toronto at the Rogers Center. November 14 - 23, 2024.

Incorrect Listing: 

Stubhub Link

Correct Map, filter seating chart for Taylor Swift:

https://www.ticketmaster.ca/rogers-centre-tickets-toronto/venue/131114?tab=seatingCharts

Thank you!

[erasmusmrr]

Wrestlemania, 4/6 and 4/7, and 2 day pass. Your field seating sections are incorrect. Please see Ticketmaster with correct charts.