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If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

 

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

 

Thank you!

What can I submit?

  • Map design errors
  • Incorrect text labels on the map itself
  • Listing(s) not mapping or mapping to wrong section
  • No map on site
  • Wrong map on site

What should I NOT submit?

  • Wrong event name, venue, date, time (Post these here)
  • Missing events on-site (See instructions here)
  • Requests regarding seller comments

Will I get a follow up?

No, all requests are reported automatically.

How are my Requests prioritized?

Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

Nately
Stagehand

Section Missing

Hi, I’m selling tickets at Section 133 Row 11 for the Taylor Swift 2024 Rogers Centre concert but the section wasn’t in the list, what is the fix for this?

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katzbautista08
Zamboni Driver

Re: Map Errors on Site

Event Name: Les Miserables
Event Date: 1/14/24 7pm
Issue to Resolve: Please update map to be clickable
Primary Map Link: https://tickets.liedcenter.org/2894/2902
Screenshot of SH error: 

katzbautista08_0-1692313810187.png

 

Thanks!

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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

 

Please make section Balcony, Orchestra and Orchestra Pit interactive for this event:

 

Beetlejuice - The Musical
Sep 30 • Sat • 7:30PM • 2023
Mary W. Sommervold Hall at Washington Pavilion, Sioux Falls, SD, USA

 

Stubhub link: https://www.stubhub.com/beetlejuice-the-musical-sioux-falls-sioux-falls-tickets-9-30-2023/event/1521...?

 

Kindly see the link below for your reference:
https://portland5.evenue.net/cgi-bin/ncommerce3/SEGetEventInfo?ticketCode=GS%3APCPA%3ALIT23%3AAS0907...

 

Thanks,

 

Quiennie

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angeldulce18
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update unavailable map for the following event:

Stomp

Washington Pavilion of Arts & Science

Sioux Falls, SD

Tue, Jun 11, 2024, 7:30 PM

 

Stubhub Link:

Stomp Tickets - StubHub

 

Primary Link:

Seat selection on map [Washington Pavilion | 11.06.2024 - 19:30 | STOMP] - Washington Pavilion (secu...

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Quiennie
Zamboni Driver

Re: Map Errors on Site

Hi Team,

Please update seat map on Stubhub for this event:

 

Rochester Philharmonic Orchestra - Harry Potter and

the Half Blood Prince in concert
Oct 20 • Fri • 8:00PM • 2023
Eastman Theatre - Complex, Rochester, NY, USA

Stubhub Link: https://www.stubhub.com/rochester-philharmonic-orchestra-rochester-tickets-10-20-2023/event/15210466...

Primary Link: https://rpo.org/event/harry-potter-and-the-half-blood-prince/2023-10-20/


Thanks,

Quiennie

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Chelle22
Zamboni Driver

Stomp 06/12/24 7:30pm

Hi Team, 

Seeking your assistance to add event map for below event:
Event Name: Stomp
Venue: Washington Pavilion of Arts & Science, Sioux Falls, SD
Event Date & Time: Jun 12, 2024, 7:30 PM
Stubhub Link: https://www.stubhub.com/stomp-sioux-falls-tickets-6-12-2024/event/152125677/?
Primary Link: https://wpmi-3encore.shop.secutix.com/selection/event/seat?

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TeamStubHub1
Moderator

Re: Stomp 06/12/24 7:30pm

Thank you for the heads up on this! We'll get this sent over to our mapping team right away!

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Chelle22
Zamboni Driver

Beetlejuice 09/30/23 2pm

Hi Team, 

Seeking your assistance to add event map for below event:
Event Name: Beetlejuice - The Musical
Venue: Washington Pavilion of Arts & Science, Sioux Falls, SD
Event Date & Time: Sep 30, 2023, 2:00 PM
Stubhub Link: https://www.stubhub.com/beetlejuice-sioux-falls-tickets-9-30-2023/event/152051658/?
Primary Link: https://wpmi-3encore.shop.secutix.com/selection/event/seat?

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TeamStubHub1
Moderator

Re: Beetlejuice 09/30/23 2pm

Thank you for this as well! We'll escalate that right now.

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mariefe_madrid
Stagehand

Re: Map Errors on Site

Hi Team,

 

Requesting to update the map seat (with labeled section name) and add Loge section on the event below:

Rochester Philharmonic Orchestra - Harry Potter and the Half Blood Prince

Eastman Theatre|Rochester, NY

Sat, Oct 21, 2023, 7:00 PM

 

https://www.stubhub.com/rochester-philharmonic-orchestra-rochester-tickets-10-21-2023/event/15210466...

 

https://my.rpo.org/1107/1150

 

Thank you!

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