Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

Event Name: Jonas Brothers Parking 0731PM
Event Date: 10/7/23
Issue to Resolve: Please add section AVENIDA SOUTH GARAGE on Stubhub map and please update time to 0731PM
Primary Map Link: https://www.parkwhiz.com/toyota-center-parking/jonas-brothers-1321174/
Screenshot of SH error: 

Thanks!

[katzbautista08]

Event Name: Hot Wheels Monster Trucks Live Glow Party Parking 1231PM
Event Date: 10/7/23
Issue to Resolve: Please update map to be clickable on Stubhub
Primary Map Link: https://tix.axs.com/nZA9NwAAAAADXHEqAwAAAAB8%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fCVNwcmludEN0cgD%2f%2f%2f%2...
Screenshot of SH error: 

Thanks!

[mariefe_madrid]

Hi Team,

Requesting to update map seat on the event below:

Owl City

The Van Buren|Phoenix, AZ

Sun, Oct 08, 2023, 8:00 PM

https://www.stubhub.com/owl-city-phoenix-tickets-10-8-Owl City Tickets Oct 08, 2023 Phoenix, AZ | Live Nation

https://concerts.livenation.com/owl-city-phoenix-arizona-10-08-2023/event/19005E70B8C52B51

Thank you!

[Indiana_Jones]

For Mariah Carey in Chicago at the United Center on Dec 3, please add the appropriate reserved floor. Thank you

Stubhub Map: https://www.stubhub.com/mariah-carey-chicago-tickets-12-3-2023/event/152385335/?quantity=2&sections=...

Ticketmaster: https://www.ticketmaster.com/mariah-carey-merry-christmas-one-and-chicago-illinois-12-03-2023/event/...

[ilconto]

I want to sell these tickets but the seats do not appear on your map.  You need to add VIP Section 12 to the map.  See tickets below:

 

 

[mariefe_madrid]

Hi Team,

Requesting for United Center section to be interactive for the event below:

Dave Chappelle Parking
United Center Parking|Chicago, IL
Fri, Oct 06, 2023, 7:31 PM

https://www.stubhub.com/parking-passes-only-dave-chappelle-chicago-tickets-10-6-2023/event/152099462...

https://spothero.com/search?kind=event&id=788942

Thank you!

[Lotusjoyce]

Hi Team, 

Please add Gold Circle section to stubhub map for this event

Buddy Guy (Rescheduled from 9/28/2023
Palace Theatre Greensburg | Greensburg, PA
Sun, Apr 07, 2024, 7:30 PM

https://www.stubhub.com/buddy-guy-greensburg-tickets-4-7-2024/event/151518938/

https://thepalacetheatre.my.salesforce-sites.com/ticket/#/instances/a0F4v00000bsoHOEAY

Thank you 

[JONA]

Hi Team,

Kindly update StubHub  map and interchange  the  section name  for Orchestra Right and Orchestra Left for this event: Merrily We Roll Along 11/24/23 7:00 PM show  to match the map on the primary market with link below for reference:

https://www.thehudsonbroadway.com/events/merrily-we-roll-along/tickets/2F504EB5-43EC-443B-A23D-BA0A6...

Thanks,

Jona

[mrapt102]

EVENT NAME: Gregory Porter

EVENT DATE: 12/22/23 at 8p

WRONG LINK: https://www.stubhub.com/gregory-porter-detroit-tickets-12-22-2023/event/152345427/?quantity=4&listin...

CORRECT LINK: https://www.ticketmaster.com/an-evening-with-gregory-porter-2023-detroit-michigan-12-22-2023/event/0...

Thanks!

[Indiana_Jones]

For Sessanta (Primus, Puscifer, A Perfect Circle) for Woodlands TX on Sat April 13 at Cynthia Woods Mitchell Pavilion, you changed the Pit section to General Admission. It was correct yesterday so I don't know why it changed. It needs to be RESERVED PIT. Please change it back ASAP. Thank you