StubHub Community

TeamStubHub1 · ‎12-06-2019

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

lotus_gaymarie · ‎10-16-2023

Event: Disney On Ice Parking 12/07/23

Issue: No map on site

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-disney-on-ice-raleigh-tickets-12-7-2023/event/152062151/...

Link to the event from the primary ticket provider:

https://www.parkwhiz.com/pnc-arena-parking-3/disney-on-ice-presents-magic-in-the-stars-1341044/

Thanks!

lotus_gaymarie · ‎10-16-2023

Event: The Eagles Parking 11/09/23

Issue: No map on site

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-steely-dan-raleigh-tickets-11-9-2023/event/152017525/?qu...

Link to the event from the primary ticket provider:

https://www.parkwhiz.com/pnc-arena-parking-3/eagles-the-long-goodbye-1339128/

Thanks!

lotus_gaymarie · ‎10-16-2023

Event: Rod Wave Parking 11/14/23

Issue: No map on site

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-rod-wave-raleigh-tickets-11-14-2023/event/152290351/?qua...

Link to the event from the primary ticket provider:

https://www.parkwhiz.com/pnc-arena-parking-3/rod-wave-nostalgia-tour-1359185/

Thanks!

mbomb4life · ‎10-16-2023

You have the correct floor set up for the June 14th 2024 show at MSG but you don't have any information for the newly add show on June 13 2024.

Niall Horan June 13 2024

Madison Square Garden

New York, NY

Wrong map

https://www.stubhub.com/niall-horan-new-york-tickets-6-13-2024/event/152433710/?quantity=2&sections=&ticketClasses=&rows=&seatTypes=&listingQty=

Right Map

TeamStubHub1 · ‎10-16-2023

Thanks for the heads up on this! We'll get that sent to our mapping team immediately.

Mauflores · ‎10-16-2023

Hi Team,

Asking for your assistance in updating the Floor map and replace FLOOR 5 to FLOOR 6 for this event:

Event: Jon Pardi
Venue: Baxter Arena
Date: Fri, Oct 20, 2023, 7:00 PM

Stubhub Link: https://www.stubhub.com/jon-pardi-omaha-tickets-10-20-2023/event/151587299/?clickref=1101lxRsDQQn&ut...

Primary Link: https://www.ticketmaster.com/jon-pardi-mr-saturday-night-world-omaha-nebraska-10-20-2023/event/06005...

Indiana_Jones · ‎10-17-2023

For Disturbed on Sat Feb 10 in Uncasville, CT at the Mohegan Sun Arena, there needs to be a General Admission Pit section in front of the Reserved Floor. Thank you

Stubhub Map: https://www.stubhub.com/disturbed-uncasville-tickets-2-10-2024/event/152447532/?quantity=2&sections=...

Ticketmaster Map: https://www.ticketmaster.com/disturbed-take-back-your-life-tour-uncasville-connecticut-02-10-2024/ev...