Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[mariefe_madrid]

Hi Team,

Requesting for the map to be interactive for the event below:

John Mellencamp

Overture Center - Overture Hall|Madison, WI

Tue, Mar 26, 2024, 8:00 PM

https://www.stubhub.com/john-mellencamp-madison-tickets-3-26-2024/event/152532570/

Thank you!

[mariefe_madrid]

Hi Team,

Please update the Stubhub Map by adding General Admission section for below event.

Say Anything

The Eastern|Atlanta, GA

Tue, Apr 30, 2024, 7:30 PM

Primary Link : https://www.axs.com/events/517423/say-anything-tickets

Stubhub Link : : https://www.stubhub.com/say-anything-atlanta-tickets-4-30-2024/event/152701490/?

Thank you!

[mariefe_madrid]

Hi Team,

Requesting for section Balcony Right and Balcony Left on the map to be interactive for the event below:

Three Dog Night

Bloomington Center for the Performing Arts|Bloomington, IL

Thu, Feb 29, 2024, 7:30 PM

https://www.stubhub.com/three-dog-night-bloomington-tickets-2-29-2024/event/152676879/?quantity=2

https://www.ticketmaster.com/three-dog-night-bloomington-illinois-02-29-2024/event/07005F75D20937E6

Thank you!

[zetabetatau]

https://www.stubhub.com/usc-trojans-football-tickets/performer/6342

Map for USC Trojans is incorrect as the 50 yd line is in the wrong place, thus all sections are shifted the wrong way

The 50yd line should be between 107a/106b, and 121b/122a.   Most likely the map error is due to the USC ticket office static seating chart being incorrect as well...

The correct map (other than looking at sattelite images) is found on the LA Coliseum website:  https://www.lacoliseum.com/wp-content/uploads/2023/08/2023-Coliseum-Venue-Map-USC-Football.pdf

[Mauflores]

Hi Team,

Asking for your assistance in adding the map for this event:

Event: Say Anything
Venue: Stubbs BarBQ
Date: Fri, Jun 28, 2024, 7:00 PM

Stubhub Link: https://www.stubhub.com/say-anything-austin-tickets-6-28-2024/event/152702223/?clickref=1101ly5KW9nj...

Primary Link:  https://www.ticketmaster.com/event/3A005F71F36769B3?irgwc=1&clickid=XMXUN11vUxyPRMFxycUKd1arUkH0DEwt... 

[angeldulce18]

Hi Team,

Please update not interactive Circle, Mezzanine and Balcony map sections for the following event:

John Mellencamp

Overture Center - Overture Hall

Madison, WI

Tue, Mar 26, 2024, 8:00 PM

Stubhub Link:

John Mellencamp Tickets - StubHub

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Disney On Ice Parking 
Event Date: 2/1/24
Issue to Resolve: Please update map and be clickable
Primary Map Link: https://app.parkmobile.io/venues/enterprise-center/events/202691
Screenshot of SH error: 

Thanks!

[aj123]

Hi Team,

Seeking your assistance to make the balcony left and right sections interactive for below event:

Event Name: John Mellencamp
Venue: Overture Center - Overture Hall, Madison, WI
Event Date & Time: Mar 26, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/john-mellencamp-madison-tickets-3-26-2024/event/152532570/?
Primary Link: https://tickets.overture.org/9628/9640

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Beauty And The Beast  7pm
Event Date: 12/28/2023
Issue to Resolve: Please update time to 7pm
Primary Map Link: https://www.ticketmaster.com/event/02005EE6C3044BCA
Screenshot of SH error: 

Thanks!

[wdemille]

For the Soldier Field parking lot map, the South Lot Premium section is actually in the South Lot closest to the stadium.  It is VIP parking.  It is not in the premium section currently on the other side of the map.