Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Kane Brown Parking  7:01 PM
Event Date: 06/07/24
Issue to Resolve: Please update/add correct parking map.
Primary Map Link: https://www.parkwhiz.com/pnc-arena-parking-3/kane-brown-in-the-air-tour-1363441/
Screenshot of SH error: 

Thanks!

[lotus_gaymarie]

Event:

Enjoy

Fox Theater Pomona|Pomona, CA

Fri, Feb 23, 2024, 8:00 PM

Kindly add Loge section.

Link to the event on StubHub.com:

https://www.stubhub.com/enjoy-pomona-tickets-2-23-2024/event/152616396

Link to the event from the primary ticket provider:

https://www.axs.com/events/516227/enjoy-tickets

Thanks!

[aj123]

Hi Team,

Seeking your assistance to make the map interactive (clickable) for below event:

Event Name: Jordan Davis Parking
Venue: Skyla Credit Union Amphitheatre Parking, Charlotte, NC
Event Date & Time: May 02, 2024, 7:01 PM

Stubhub Link: https://www.stubhub.com/parking-passes-only-mitchell-tenpenny-charlotte-tickets-5-2-2024/event/15241...
Primary Link: https://concerts.livenation.com/event/2D005F45C3C14B8A

Thank you!

[Indiana_Jones]

For Niall Horan in Austin, TX on Sat Aug 3 at the Moody Center, there should be no "GA Pit" section. It's all reserved seating. Please fix. Thank you.

Stubhub Map: https://www.stubhub.com/niall-horan-austin-tickets-8-3-2024/event/152433588/?quantity=2&sections=&ti...

Ticketmaster: https://www.ticketmaster.com/niall-horan-the-show-live-on-austin-texas-08-03-2024/event/3A005EB93554...

[pmarenson]

Please update the map- The floor should be a RESERVED floor. Thanks!

Moira & December Avenue

the Warfield- San Francisco, CA

5/18-24 7PM

https://www.stubhub.com/moira-dela-torre-san-francisco-tickets-5-18-2024/event/153120166/

https://www.axs.com/events/532562/moira-december-avenue-tickets

[kenmecca]

MAP — The Gorge Campground (gorgecamping.com)

Cannot list camping pass as the current listings are set to seats, not camping so cant code the correct pass I have to sell. 

[lotus_gaymarie]

Hi Team, 

Please add section General Admission on Stubhub Map for below event. 

Shane Smith and The Saints
Red Rocks Amphitheatre
Morrison, COTue, May 07, 2024, 6:00 PM 

Primary Link : https://tix.axs.com/Q8AgOAAAAAD7cw6%2fCwAAAABZ%2fv%2f%2f%2fwD%2f%2f%2f%2f%2fDENpdHlPZkRlbnZlcgD%2f%2... 

Stubhub link : https://www.stubhub.com/shane-smith-and-the-saints-morrison-tickets-5-7-2024/event/152595625/

[pmarenson]

Please adjust map to be GA. Thanks!

ISOKNOCK 4

Under the K Bridge Park- New York, NY

5/18/24 9PM

https://www.stubhub.com/isoknock-4-new-york-tickets-5-18-2024/event/153114023/

https://www.axs.com/events/532564/isoknock-4-tickets

[pmarenson]

Please put up the seating map for the following event:

Taking Back Sunday

The Sound- Del Mar, CA

4/17/24 8PM

https://www.stubhub.com/taking-back-sunday-del-mar-tickets-4-17-2024/event/153096482/

https://www.ticketmaster.com/taking-back-sunday-del-mar-california-04-17-2024/event/0A00604FCAE526DB

Thanks!

[beskathy]

The map on your site for Stagecoach Music Festival being held April 26-28, 2024 is incorrect. Here is the link to the event https://stagecoachfestival.com/  If you go to "Passes" and then under Corral Reserved Seating you click on "View Location" you will see the correct seating chart. Your failure to update the seating chart on your site is affecting the sales of my tickets. My seats are center stage but with the incorrect seating chart you have posted it makes my seats look like they are far off to the right side. I have contacted you multiple times to have this fixed to no avail. PLEASE POST THE CORRECT SEATING CHART ASAP