Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[SH123]

Hi team,

Kindly asking for your assistance to add Grandstand bar and Lawn seating for this event below;

Event: Aberdeen IronBirds at Greensboro Grasshoppers 
Event date: 07/04/24 6:30 PM
Link to the event in StubHub: https://www.stubhub.com/greensboro-grasshoppers-greensboro-tickets-7-4-2024/event/152533902/?quantit...
Primary link: Greensboro Grasshoppers vs Aberdeen IronBirds on 7/4/2024 Tickets (ticketreturn.com)

Thank you in advance!

[BMakler78]

Rene Vaca

Dec. 14, 2024

Vic Theatre, Chicago, IL

SH: https://www.stubhub.com/rene-vaca-chicago-tickets-12-14-2024/event/153825422/

PRIMARY (AXS): https://www.axs.com/events/607928/rene-vaca-tickets

Need to include the reserved floor like you have for other seated events at this venue, such as:

https://www.stubhub.com/david-cross-chicago-tickets-10-26-2024/event/153533206/

[Soul26]

Event:  Rod Stewart

Date:  July 24, 2024

https://www.stubhub.com/rod-stewart-las-vegas-tickets-7-24-2024/event/152561576/?quantity=2&sections...

I do not have a correct map. Problem: When scrolling over the map to see where seats are, the seats are shown next to the 202 section. My tickets are on aisle directly across from sec. 204.  So, I’m selling much better seats that what appears. Please help me, I have a medical issue and can’t go to this. I need the money. Thank you for your efforts.

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Alex Warren   8PM
Event Date: 10/24/2024
Issue to Resolve: Please add actual/correct map for this event 
Primary Map Link: https://www.ticketmaster.com/alex-warren-tuscaloosa-alabama-10-24-2024/event/200060BED1F5217D?_gl=1*... 
Screenshot of SH error: 

Thanks!

[Quiennie]

Hi Team,

Seeking your assistance to add event map for below event:
Event Name: In this Moment and Ice Nine Kills
Venue: Capital Credit Union Park, Ashwaubenon, WI
Event Date & Time: Aug 09, 2024, 6:00 PM

Stubhub Link: https://www.stubhub.com/in-this-moment-green-bay-tickets-8-9-2024/event/153444290/?
Primary Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/selectPerformance?performance_id=5...

Thanks,

Rachelle

[mariefemadrid]

Hi Team,

Requesting for your assistance to add the section ACCESSIBLE (Wheelchair Accesible) on Stubhub map for the event below:

Faye Webster
Paramount Theatre Seattle|Seattle, WA
Tue, Oct 01, 2024, 8:00 PM

https://www.stubhub.com/faye-webster-seattle-tickets-10-1-2024/event/153196118/?quantity=2

https://www.ticketmaster.com/event/0F00605BF5DB56B4?irgwc=1&clickid=UG2WR6QT8xyPRkpXA3XJ2Rp%3AUkHXBh...

Thank you!

[Ralf5775]

However, it may still be advantageous to them if they can make more money if the value goes up substantially. This all could be resolved by making the seller surrender the tickets when they are sold and paid for. This wouldn't be any different then Ticketmaster or any other reputable ticket site.

[lotus_gaymarie]

Event:

Meghan Trainor

Petersen Events Center | Pittsburgh, PA

Fri, Sep 06, 2024, 6:30 PM

Kindly fix the event map. Our tickets are mapping to Floor 2 instead to Floor 3.

Link to the event on StubHub.com:

https://www.stubhub.com/meghan-trainor-pittsburgh-tickets-9-6-2024/event/153256197/?

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1600606D4C870C0E

Thanks!

[Mauflores]

Hi Team,

Seeking your assistance to add Section SRO for below event:

Event Name: Birmingham Barons at Rocket City Trash Pandas
Venue: Toyota Field - AL, Madison, AL
Event Date & Time: Jul 04, 2024, 6:35 PM

Stubhub Link: https://www.stubhub.com/rocket-city-trash-pandas-madison-tickets-7-4-2024/event/152466927/

Primary Link: https://mlb.tickets.com/?agency=MILB_MPV&orgid=54449&pid=9327733#/event/9327733/ticketlist/?

[lotus_gaymarie]

Event:

Meghan Trainor Parking

Ameris Bank Amphitheatre Parking | Alpharetta, GA

Fri, Sep 13, 2024, 6:31 PM

Kindly add Lot A on the parking map.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-meghan-trainor-alpharetta-tickets-9-13-2024/event/153256...

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/0E00606FAE0945C4

Thanks!