Map Errors on Site

[#1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[#2]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Alex Warren   8PM
Event Date: 10/24/2024
Issue to Resolve: Please add actual/correct map for this event 
Primary Map Link: https://www.ticketmaster.com/alex-warren-tuscaloosa-alabama-10-24-2024/event/200060BED1F5217D?_gl=1*... 
Screenshot of SH error: 

Thanks!

[Quiennie]

Hi Team,

Seeking your assistance to add event map for below event:
Event Name: In this Moment and Ice Nine Kills
Venue: Capital Credit Union Park, Ashwaubenon, WI
Event Date & Time: Aug 09, 2024, 6:00 PM

Stubhub Link: https://www.stubhub.com/in-this-moment-green-bay-tickets-8-9-2024/event/153444290/?
Primary Link: https://www.etix.com/ticket/mvc/legacyOnlineSale/performance/sale/selectPerformance?performance_id=5...

Thanks,

Rachelle

[mariefemadrid]

Hi Team,

Requesting for your assistance to add the section ACCESSIBLE (Wheelchair Accesible) on Stubhub map for the event below:

Faye Webster
Paramount Theatre Seattle|Seattle, WA
Tue, Oct 01, 2024, 8:00 PM

https://www.stubhub.com/faye-webster-seattle-tickets-10-1-2024/event/153196118/?quantity=2

https://www.ticketmaster.com/event/0F00605BF5DB56B4?irgwc=1&clickid=UG2WR6QT8xyPRkpXA3XJ2Rp%3AUkHXBh...

Thank you!

[Ralf5775]

However, it may still be advantageous to them if they can make more money if the value goes up substantially. This all could be resolved by making the seller surrender the tickets when they are sold and paid for. This wouldn't be any different then Ticketmaster or any other reputable ticket site.

[lotus_gaymarie]

Event:

Meghan Trainor

Petersen Events Center | Pittsburgh, PA

Fri, Sep 06, 2024, 6:30 PM

Kindly fix the event map. Our tickets are mapping to Floor 2 instead to Floor 3.

Link to the event on StubHub.com:

https://www.stubhub.com/meghan-trainor-pittsburgh-tickets-9-6-2024/event/153256197/?

Link to the event from the primary ticket provider:

https://www.ticketmaster.com/event/1600606D4C870C0E

Thanks!

[Mauflores]

Hi Team,

Seeking your assistance to add Section SRO for below event:

Event Name: Birmingham Barons at Rocket City Trash Pandas
Venue: Toyota Field - AL, Madison, AL
Event Date & Time: Jul 04, 2024, 6:35 PM

Stubhub Link: https://www.stubhub.com/rocket-city-trash-pandas-madison-tickets-7-4-2024/event/152466927/

Primary Link: https://mlb.tickets.com/?agency=MILB_MPV&orgid=54449&pid=9327733#/event/9327733/ticketlist/?

[lotus_gaymarie]

Event:

Meghan Trainor Parking

Ameris Bank Amphitheatre Parking | Alpharetta, GA

Fri, Sep 13, 2024, 6:31 PM

Kindly add Lot A on the parking map.

Link to the event on StubHub.com:

https://www.stubhub.com/parking-passes-only-meghan-trainor-alpharetta-tickets-9-13-2024/event/153256...

Link to the event from the primary ticket provider:

https://concerts.livenation.com/event/0E00606FAE0945C4

Thanks!

[lotus_gaymarie]

Hi Team,Seeking your assistance to add Section ADA for below event:

Event Name: Faye Webster
Venue: Paramount Theatre Seattle, Seattle, WA
Event Date & Time: Oct 01, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/faye-webster-seattle-tickets-10-1-2024/event/153196118/

Primary Link:https://www.ticketmaster.com/event/0F00605BF5DB56B

[TamY]

Hi,

I have 5 Los Angeles Dodgers parking tickets that show up in the Listings column but do not show up for buyers when they click on various lots. Please make it so that buyers will see the tickets when clicking on the lots. In this case, 4 tickets are in General Parking, and 1 ticket is in Lot G.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Arizona Diamondbacks at Los Angeles Dodgers

02 JUL TUESDAY 19:10

https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-7-2-2024/event/1...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the various map lots, none of my listings show up. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 7625555788

ListingID # 7625556904

ListingID # 7625558110

ListingID # 7625560191

ListingID # 7625604268

Earlier this year, I had tremendous difficulty getting the Map Team Members to provide help, but it's been better recently. Thank you for your help. I appreciate it.

Sincerely,

TamY

[TamY]

Hi,

I have 5 Texas Rangers parking tickets that show up in the Listings column but do not show up for buyers when they click on various lots. Please make it so that buyers will see the tickets when clicking on the lots. In this case, 3 tickets are in Lot B, 1 ticket is in Lot Q, and 1 ticket is in Lot V.

Below is the information requested by the Maps Team:

PARKING PASSES ONLY San Diego Padres at Texas Rangers

Tuesday, July 02, 2024 | 19:05

https://www.stubhub.com/parking-passes-only-texas-rangers-arlington-tickets-7-2-2024/event/152173063...

There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on the various map lots, none of my listings show up. They are, however, in the Listings column.

Here are my Listing IDs:

ListingID # 7625801125

ListingID # 7625719905

ListingID # 7625715733

ListingID # 7625713529

ListingID # 7625709022

Earlier this year, I had Great Difficulty getting the Map Team to provide assistance for these issues, but it's been better recently. I want to thank you for your most recent help. I appreciate it.

Sincerely,

TamY