Map Errors on Site

[TeamStubHub1]

If you notice a map is incorrect on our site, please post on this board and include the:

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

What can I submit?	Map design errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site
What should I NOT submit?	Wrong event name, venue, date, time (Post these here) Missing events on-site (See instructions here) Requests regarding seller comments
Will I get a follow up?	No, all requests are reported automatically.
How are my Requests prioritized?	Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date.

[TeamStubHub1]

- Event Name

- Event Date

- Link to the event on our site

- A link to a correct map (if you have one)

We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board. 

We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response. 

Rest assured, if it's being posted here, it is being reported right away.

Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.

Thank you!

[bwedel45]

Gary Allan incorrect seat map June 18th, 2021 Lake Charles, LA

Please correct:  

WRONG:

https://www.stubhub.com/gary-allan-lake-charles-tickets-6-18-2021/event/104810380/

RIGHT:

https://www.goldennugget.com/lake-charles/entertainment/entertainers/gary-allan/?locale=en-US

[lotustixmalou]

Hi team,

Please, change map of below event. See attached map image for reference,
Holiday Hootenanny
Variety Playhouse, Atlanta, VA
December 17, 2023, 7:00 PM

Stubhub link: https://www.stubhub.com/holiday-hootenanny-atlanta-tickets-12-17-2023/event/152318389/

Primary ticket provider link: https://www.axs.com/events/501912/holiday-hootenanny-12-tickets

[katzbautista08]

REQUESTING FOR SH MAPPING

Event Name: Indiana Pacers Parking 7PM
Event Date: 01/06/24
Issue to Resolve: Please add correct parking map for this event
Primary Map Link: https://www.parkwhiz.com/gainbridge-fieldhouse-parking/boston-celtics-at-indiana-pacers-1349819/ 
Screenshot of SH error: 

Thanks!

[BMakler78]

GRAHAM NASH

CAHN AUDITORIUM

OCT 15, 2024

WRONG:

https://www.stubhub.com/graham-nash-evanston-tickets-10-15-2024/event/153550124

(need to include Orchestra Box/Golden Circle that you have for this separate event at the same venue: https://www.stubhub.com/cowboy-junkies-evanston-tickets-9-28-2024/event/153550093 )

PRIMARY: https://www.eventbrite.com/e/graham-nash-more-evenings-of-songs-and-stories-night-1-tickets-89677976...

ALSO, there is a second night for the same artist and venue on Oct. 16, and all listings for both nights are mapping to the first night. I have submitted a separate event request for the second night, but need to fix the mapping issue with listings for the second night.

PRIMARY for NIGHT TWO: https://www.eventbrite.com/e/graham-nash-more-evenings-of-songs-and-stories-night-2-tickets-89680058...

[rafael27]

Hello,

Can you please have your map updated to reflect the seated floor on the primary?

EVENT NAME: Myke Towers
EVENT DATE: 10/17/24 at 8p

STUBHUB LINK: https://www.stubhub.com/myke-towers-orlando-tickets-10-17-2024/event/154857834/?quantity=4

PRIMARY LINK: https://www.ticketmaster.com/event/220060F7A69518DE

THANK YOU!!!!!!!

[Quiennie]

Hi Team,

Kindly update SH map for the event below: 

Everett AquaSox at Hillsboro Hops

Sun, Aug 11, 2024, 1:05 PM

Ron Tonkin Field|Hillsboro, OR

stubhub link: https://www.stubhub.com/hillsboro-hops-hillsboro-tickets-8-11-2024/event/152545901/

primary link; https://mlb.tickets.com/?agency=MILB_MPV&orgid=42409&pid=9308089#/event/9308089/seatmap/?selectBuyer...

Thanks,

Quiennie

[Zreel02]

Incorrect Event Map
Hi Team,

Please, change map of below event

Event Name: PARKING PASSES ONLY Rob Zombie and Alice Cooper

Event Address: Isleta Amphitheater Parking Lots, New Mexico, USA

Event Date/time: Aug 20 • Tue • 6:00PM • 2024

StubHub Link: https://www.stubhub.com/parking-passes-only-rob-zombie-albuquerque-tickets-8-20-2024/event/152981927...

Primary Link: https://concerts.livenation.com/premier-parking-rob-zombie-not-a-albuquerque-new-mexico-08-20-2024/e...

thank you, 
Zee

[TamY]

Hi,

Per the instructions above, I am submitting an appropriate issue here:

"What can I submit?"  "Listing(s) not mapping. . . ."

I have 2 Los Angeles Dodgers Lot I parking tickets, 1 Dodgers Lot G parking ticket, 1 Dodgers Lot J parking ticket, 1 Dodgers Lot L parking ticket, and 4 Dodgers General Parking tickets that show up in the Listings column but do not show up for buyers when they click on map lots. Please make it so that buyers will see the tickets when clicking on these lots. 

Below is the information requested by the Maps Team:

PARKING PASSES ONLY Baltimore Orioles at Los Angeles Dodgers

Wednesday, August 28, 2024 | 19:10 https://www.stubhub.com/parking-passes-only-los-angeles-dodgers-los-angeles-tickets-8-28-2024/event/... There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot G, I, J, L, or the General Parking lots, none of my listings show up. They are, however, dispersed throughout the Listings column.

Here are my Listing IDs:

ListingID # 7845675611

ListingID # 7845556962

ListingID # 7845534284

ListingID # 7845527334

ListingID # 7845521526

ListingID # 7845515338

ListingID # 7845499864

ListingID # 7845486114

ListingID # 7845442085

The Maps Team has been helpful when I’ve needed to call on you this month. Thank you for that (if you’ve helped and/or choose to do so now). If so, I appreciate you.

Sincerely,

TamY

[marylotustix00]

Hi Team,

Seeking your assistance to update correct map/remove extra section for below event:

Section not on primary that needs to be removed:
The Club
Super Suite
S3-S16

Event Name: Grupo Marca Registrada
Venue: Texas Trust CU Theatre at Grand Prairie |Grand Prairie, TX
Event Date & Time: Fri, Nov 15, 2024, 8:00 PM

Stubhub Link: https://www.stubhub.com/marca-registrada-grand-prairie-tickets-11-15-2024/event/153683332/

Primary Link: https://www.axs.com/events/577976/grupo-marca-registrada-tickets/staticDetails

Thank you!