- Event Name
- Event Date
- Link to the event on our site
- A link to a correct map (if you have one)
We will report all issues to our Mapping team but due to the volume of requests, we won't be able to respond to any posts on this board.
We ask that you refrain from doubling up on requests by posting here and private messaging us if you haven't received a response.
Rest assured, if it's being posted here, it is being reported right away.
Our mapping team works in order of event date which can cause delays with resolution but we appreciate your patience as we work to get all of these fixes completed right away.
Thank you!
What can I submit? |
|
What should I NOT submit? |
|
Will I get a follow up? |
No, all requests are reported automatically. |
How are my Requests prioritized? |
Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the event date. |
Gary Allan incorrect seat map June 18th, 2021 Lake Charles, LA
Please correct:
WRONG:
https://www.stubhub.com/gary-allan-lake-charles-tickets-6-18-2021/event/104810380/
RIGHT:
https://www.goldennugget.com/lake-charles/entertainment/entertainers/gary-allan/?locale=en-US
Hi team,
Please, change map of below event. See attached map image for reference,
Holiday Hootenanny
Variety Playhouse, Atlanta, VA
December 17, 2023, 7:00 PM
Stubhub link: https://www.stubhub.com/holiday-hootenanny-atlanta-tickets-12-17-2023/event/152318389/
Primary ticket provider link: https://www.axs.com/events/501912/holiday-hootenanny-12-tickets
REQUESTING FOR SH MAPPING
Event Name: Indiana Pacers Parking 7PM
Event Date: 01/06/24
Issue to Resolve: Please add correct parking map for this event
Primary Map Link: https://www.parkwhiz.com/gainbridge-fieldhouse-parking/boston-celtics-at-indiana-pacers-1349819/
Screenshot of SH error:
Thanks!
GRAHAM NASH
CAHN AUDITORIUM
OCT 15, 2024
WRONG:
https://www.stubhub.com/graham-nash-evanston-tickets-10-15-2024/event/153550124
(need to include Orchestra Box/Golden Circle that you have for this separate event at the same venue: https://www.stubhub.com/cowboy-junkies-evanston-tickets-9-28-2024/event/153550093 )
ALSO, there is a second night for the same artist and venue on Oct. 16, and all listings for both nights are mapping to the first night. I have submitted a separate event request for the second night, but need to fix the mapping issue with listings for the second night.
PRIMARY for NIGHT TWO: https://www.eventbrite.com/e/graham-nash-more-evenings-of-songs-and-stories-night-2-tickets-89680058...
Hello,
Can you please have your map updated to reflect the seated floor on the primary?
EVENT NAME: Myke Towers
EVENT DATE: 10/17/24 at 8p
STUBHUB LINK: https://www.stubhub.com/myke-towers-orlando-tickets-10-17-2024/event/154857834/?quantity=4
PRIMARY LINK: https://www.ticketmaster.com/event/220060F7A69518DE
THANK YOU!!!!!!!
Hi Team,
Kindly update SH map for the event below:
Everett AquaSox at Hillsboro Hops
Sun, Aug 11, 2024, 1:05 PM
Ron Tonkin Field|Hillsboro, OR
stubhub link: https://www.stubhub.com/hillsboro-hops-hillsboro-tickets-8-11-2024/event/152545901/
primary link; https://mlb.tickets.com/?agency=MILB_MPV&orgid=42409&pid=9308089#/event/9308089/seatmap/?selectBuyer...
Thanks,
Quiennie
Incorrect Event Map
Hi Team,
Please, change map of below event
Event Name: PARKING PASSES ONLY Rob Zombie and Alice Cooper
Event Address: Isleta Amphitheater Parking Lots, New Mexico, USA
Event Date/time: Aug 20 • Tue • 6:00PM • 2024
StubHub Link: https://www.stubhub.com/parking-passes-only-rob-zombie-albuquerque-tickets-8-20-2024/event/152981927...
Primary Link: https://concerts.livenation.com/premier-parking-rob-zombie-not-a-albuquerque-new-mexico-08-20-2024/e...
thank you,
Zee
Hi,
Per the instructions above, I am submitting an appropriate issue here:
"What can I submit?" "Listing(s) not mapping. . . ."
I have 2 Los Angeles Dodgers Lot I parking tickets, 1 Dodgers Lot G parking ticket, 1 Dodgers Lot J parking ticket, 1 Dodgers Lot L parking ticket, and 4 Dodgers General Parking tickets that show up in the Listings column but do not show up for buyers when they click on map lots. Please make it so that buyers will see the tickets when clicking on these lots.
Below is the information requested by the Maps Team:
PARKING PASSES ONLY Baltimore Orioles at Los Angeles Dodgers | |
Wednesday, August 28, 2024 | 19:10 There is no link to a correct map. StubHub's map is correct. It's just that when buyers click on Lot G, I, J, L, or the General Parking lots, none of my listings show up. They are, however, dispersed throughout the Listings column. |
Here are my Listing IDs:
ListingID # 7845675611
ListingID # 7845556962
ListingID # 7845534284
ListingID # 7845527334
ListingID # 7845521526
ListingID # 7845515338
ListingID # 7845499864
ListingID # 7845486114
ListingID # 7845442085
The Maps Team has been helpful when I’ve needed to call on you this month. Thank you for that (if you’ve helped and/or choose to do so now). If so, I appreciate you.
Sincerely,
TamY
Hi Team,
Seeking your assistance to update correct map/remove extra section for below event:
Section not on primary that needs to be removed:
The Club
Super Suite
S3-S16
Event Name: Grupo Marca Registrada
Venue: Texas Trust CU Theatre at Grand Prairie |Grand Prairie, TX
Event Date & Time: Fri, Nov 15, 2024, 8:00 PM
Stubhub Link: https://www.stubhub.com/marca-registrada-grand-prairie-tickets-11-15-2024/event/153683332/
Primary Link: https://www.axs.com/events/577976/grupo-marca-registrada-tickets/staticDetails
Thank you!